In recent years, the way we work has undergone a significant transformation, with remote work becoming more prevalent and even the preferred mode of operation for many businesses. The rise of cloud-...
Aug 01, 2023
8x8 vs Momentum Telecom
Compare 8x8 vs Momentum Telecom. Find out whether 8x8 or Momentum Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Momentum Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 51 Reviews
- 6 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Provider Info
- Website: 8x8.com
- Headquarters Country: United States
- Founder Year: 1996
- Website:
- Headquarters Country:
- Founder Year: 2006
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
Our company got 8X8 and had trouble from the get go to set it up. I asked for help and even offered to pay someone to come out and set it up but was told they don't do that and I could watch some videos or look at their website for help. About 5 months later of never using the service and paying for it, the owner of the company passed away with Covid. I called and asked to cancel the service as we were deciding whether or not the company would continue. They said the only way to cancel is to pay the entire 2 year contract in full. Just a terrible customer service experience and a no very understanding or compassionate business. Think twice before signing up for their service!
The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now in the sixth day of waiting, yesterday lost a $1500+ of revenue because of this and who know how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits. My advise - never work with this company and if you are working with them now - run without looking back.
This phone system is terrible. Please do not get it if can find another. It seems the company I work for purchased Momentum Telecom, MT, because their long distance plan was the cheapest, but I am not yet sure on this. MT is unreliable: Some times customers cannot get through, one or more calls drop, call quality is not good. The software is also difficult to use. The reporting is weak. The agents who use the phone system software dislike it very much. How they display those on a call and those available is awful. How they do transfers is tricky. Occasional total outages: no calls can dial in. There is more bad as well. Please shop around, even if you have to pay more for long distance.
Buyer beware, they will smile and say what you want to hear but do not care at all about what happens once the agreement is signed. They keep referring to it, even though you may have phone issues (good luck getting a hold of their tech support). Then when you want to leave, they have a bunch of clauses to penalize you, as if it's our fault they can't provide the service they said they could. Read their agreement with a microscope, they are tricksters with no regard for customers. Not to mention they are 3x more expensive than other providers. I cannot recommend this company any less.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
