This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...
May 01, 2018
8x8 vs Momentum Telecom
Compare 8x8 vs Momentum Telecom. Find out whether 8x8 or Momentum Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Momentum Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 2 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Website:
- Headquater Country:
- Founder Year: 2006
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I am not a person who usually takes the time to write review, but I find it important to warn people about this company and its poor business practices. From the start Momentum was poor on implementing the voip system in our business. Even though it took several weeks to get the system fully online they charged us a month prior to the service working. Then when half of our phones were not working they did not respond to our calls for help. I chose to go with another carrier after 3 years of overpriced under performing service on phones that were not operational. And a company that showed little to no interest in making things right. I intended to change service after the end of the contract and quietly let it go. When I informed Momentum that I was cancelling, they had the audacity to tell me they had automatically renewed my contract, even though I had told them I would not be renewing the contract. They have informed me that I would be responsible for another year of over priced fees. Needles to say I will not pay these fees, and I will let people know of how poor this company is in its dealings with customers. I encourage you to find another company to do business with. This company should not be rewarded for its behavior.
While saying our company considerable money I have been very impressed with how Momentum Telecom has taken a proactive approach in providing solutions that have helped us be more productive and improve our customer service. I would highly recommend giving this company a try
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
