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8x8 vs Alliance Phones
Compare 8x8 vs Alliance Phones. Find out whether 8x8 or Alliance Phones is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Alliance Phones and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 11 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Headquartered in South San Francisco, Alliance Phones specializes in cloud-based VoIP services for small and mid-sized businesses. Although relatively new to the industry (founded in 2012), Alliance Phones takes a straightforward approach to...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Alliance Phones Easy Plus - $29.97
- Alliance Phones Effortless Plus - $19.97
- Alliance Phones Simplicity Plus - $24.97
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
They advertise FREE unlimited calling to the US and Canada and FREE magicJack to magicJack international calling, which it's an absolute lie. I signed for five years service promotional fee, that was 99.99, when the bill came in CAN dollars, was $187.90 they said they where not using the banking rate exchange and they have to charge me the exchange that was based on their calculations. I tried to cancel but they said I only would be refunded 17.00can because penalties for the cancelation. So I didn't have a choice and I had to keep the service. A month later, all a the sudden I stop receiving phone calls, I tried to fix the problem from my MJ online account but didn't worked. I tried to keep using the service just making outgoing calls and every often the calls where interrupted by recordings reminding to check my account or simply interrupted my phone calls. I contacted customer service which they said they where unable to fix the problem and they where unable to tell me the reason why my account was in hold. It took me few weeks calling every day and trying to contact someone to help me, but they told me that they where not even in the American continent to attend my concern. They said that they where in a place which they where no allowed to tell me, but they said they will pass my report. Couple of weeks later the problem became obsessively annoying interrupting my outgoing phone calls. I was unable to find help for this problem, so I decided to become rude with these people and they transferred to a supposed responsible. I was on my only account while I was speaking with this woman and she said hold on in the phone and she just cancelled all applications, devices and services which I saw the changes instantly on line. She came back to me on the phone and she said that I violate the time allowed on my service. I said that I paid for the five years service and that was advertised as unlimited phone, she said that some where in the 56 pages agreement said that the services isn't unlimited phone calls passing certain period per day. So they took my 187.90 can, they tried to make an other charge for the cancellation which thanks to my bank blocked the charge, they cancelled all my apps, devices and blocked the number I was using to contact them. There's no agency or government service to report this company's scam. I would ever recommend to get this terrible service that may was the must expensive phone service I have ever paid.
We recently had to move to a new office, as our company grew, and we've decided to use this opportunity to switch our VOIP Provider, with which we were not too happy anyways. I have to admit that when we saw Alliance Phones quote proposal, at first we did not take it very seriously, as the price seemed pretty low, considering all the features that they offer, on top of which, they have unlimited minutes for US and Canada. However, after we had a few conversations with Alliance Phones, we realized that they are very serious and dedicated to what they do. We even asked them for some references in our state and they were very quick to provide us with such. All the three companies that we called had very nice things to say about them. They were all impressed with their fantastic response and support. They even have an Emergency Support that runs 24/7 and most importantly, it is US based. We have been using Alliance Phones services for about 4 months now and I can honestly say that we had never had any disappointments. They are very kind, quick to act and always ready to go out of their way, in order to satisfy us. Their Web Interface is really easy to use but now I can think of few times, when we were not sure how to setup a certain feature (I think it was the Call Queues) and they did it for us straight away. The best thing about it is that it took them 5 minutes to do it. It's the type of service that we would sincerely recommend!