This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...
8x8 vs Atlantic Telecom
Compare 8x8 vs Atlantic Telecom. Find out whether 8x8 or Atlantic Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Atlantic Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 1 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2003
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
Im a total newbie when it comes to using voip, but i did a lot of reading on the subject. After getting my last phone bill (yes i like to talk) i decided to take the plunge and signed up with atlantic telecom. The sign up process only took about 5 minutes in all and i got all my instructions by email soon after. My box arrived after 3 days (i was told up to 7) and was very pleased with myself after figuring out what to do with the cables. - yes im a female and know nothing about computers and the like. Anyway to cut a long story short i have to say WOW. The call quality is very very good and i love the features i get including voicemail to email - very neat! For $19.99 a month i get unlimited USA / Canada & Europe calls (my mothers in england) and i am just so impressed with the whole thing. I recently found out i can even use my laptop with a phone called x-phone or something like that - its pretty cool too. I have never used anyone else for voip, but im glad i chose the company i did - top marks all around. My account management features are really easy to use and i can log in at anytime to see anything i need to. I kept my phone number for FREE too, no porting. There was no small print or catches that i found with other providers - another big plus for me. With this atlantic telecom, unlimited is unlimited, not limited like vonage