close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

8x8 vs OnSIP

Compare 8x8 vs OnSIP. Find out whether 8x8 or OnSIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and OnSIP and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 46 Reviews
  • 53 Reviews
3.9
4.7

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

Previously known as Junction Networks, OnSIP provides real-time communication services to over 1000,000 customer accounts. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: onsip.com
  • Headquater Country: United States
  • Founder Year: 2004

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • OnSIP Pay As You Go Plan - $49.95
  • OnSIP Unlimited Plan - $18.95

Users Average Rating

Recent User Reviews

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

guybf1 January 19th, 2019

Onsip customer service has been amazing... i have run into many issues related to Polycom Phone config and everytime Customer Service Team at Onsip has been great help.. Keep up the good work...

Paras August 2nd, 2018

I have my own I.T. consulting business and recommend vendors to my clients. I have worked with a number of VOIP providers and have been disappointed with most of them. OnSIP is not one of those. They have been great providing very good quality service. We have them in number of businesses and not one has ever complained about service. They have a number of pricing options but it is the unlimited options that are most common. In that space, OnSIP is a little on the lower side but not the cheapest out there. However they are a very good value when you consider features and reliability. I have compared them all. What I like most about OnSIP and what makes them my preferred provider is the support. It is just awesome. The other company we like is Jive communications who is not listed on this site but they are also very good. They are the only two companies that I put my companies reputation on.

seanwestgate August 1st, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

voicespring logo
5
VoiceSpring

I have no idea how they keep their prices so low. It's truly incredible. One of their best office phones is only $18.95/user, which includes...

July 17th, 2019 - ChristyArts
1
SRFax

SRFax is highly unreliable. I have have multiple faxes sent to me, the senders receive a confirmation, but the fax does not appear in the SRFax...

July 11th, 2019 - [email protected]

Most Recent Blog Posts

Professional Email Address
Tips For Choosing a Professional Email Address

If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...

Apr 01, 2019
Best Twilio Alternatives
Best Twilio Alternatives in 2019

Twilio is one of the most popular ways for businesses who want to use an API to make their own phone communication systems to work with their websites. If you want to use customized phone apps on...

Mar 31, 2019