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8x8 vs OnSIP
Compare 8x8 vs OnSIP. Find out whether 8x8 or OnSIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and OnSIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 46 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Previously known as Junction Networks, OnSIP provides real-time communication services to over 45,000 businesses. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers solutions...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- OnSIP Pay As You Go Plan - $49.95
- OnSIP Per Seat Metered Plan - $8.95
- OnSIP Unlimited Plan - $24.95
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
VOIP providers have become almost generic. We do business with multiple companies and while they are all a lot cheaper than the traditional firms, it really comes down to customer service anymore. Working with ONSIP, if you get a level 2 technician, you will have one of the best experiences ever. If you are working with a level 1 technician, they seem to only know how to read from a script and not able to think for themselves. The answer you will get to questions outside of the script will be no, can't do that, or can't help you with that. Go immediately to a supervisor or level 2 tech. Next issue is porting phone numbers. ONSIP's process to port phone numbers is a nightmare that they will state is as easy as possible. In porting numbers with other companies, we put in the phone number, put in our contact information, account number, company doing business with and submit. Its done, wait your 2 to 3 weeks. With ONSIP, you make the original request, then the porting department sends you another document and wants a copy of your phone bill showing the phone numbers in question and contact information, (preferably faxed, though they will take an email, who faxes anymore). Once you get that to them, they make ANOTHER document to start the porting process, and email it to you that has to be printed, physically signed by the person on the paperwork, scanned back in and either faxed or emailed back to ONSIP. At which time, they will FINALLY start the porting process, which takes the standard 2 to 3 weeks. Who loses in this situation. You the customer. Until you jump through the ONSIP hoops to port, you get to pay 2 companies for your phone services.
OnSIP's pricing structure is fantastic. We can have as many phones as we want without affecting our bill. We have a large manufacturing space with a small number of employees. It is convenient to have phones in many locations. I couldn't justify putting phones in convenient locations when I was a Jive customer. Their 25 dollars a month per phone didn't work for me. Some phones get used once or twice per month.