With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs OnSIP
Compare 8x8 vs OnSIP. Find out whether 8x8 or OnSIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and OnSIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 50 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Previously known as Junction Networks, OnSIP provides real-time communication services to over 45,000 businesses. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers solutions...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- OnSIP Pay As You Go Plan - $49.95
- OnSIP Per Seat Metered Plan - $8.95
- OnSIP Unlimited Plan - $15.00
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
We have been with Onsip for over a year and love it - there have been some hiccups along the way but all easily fixed and the support has been excellent. One of the reasons we got on board was pricing so I was afraid the quality might not be there, but it's been great. Also I love the new desktop app that they have introduced so you don't have to use through your browser when doing softphone calls.
Our company recently transitioned our analog phone system over to VoIP with OnSip and we are very pleased, not only with the new service, but with the attentive and comprehensive help we received in everything from purchasing new VoIP phones, explaining how the new system will work technically, configuring wonderful new Polycom phones, and countless hours helping to get our doorbell configured on the system properly! And all of this for a fraction of the cost we are currently paying for 6 analog lines and a fax!! Highly recommend!!