8x8 vs EFax

Compare 8x8 vs EFax. Find out whether 8x8 or EFax is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and EFax and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 35 Reviews
  • 1 Reviews
3.9
0

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

eFax helps you save money by eliminating the need for fax machines, fax lines and tons of paper. With eFax, you can send and receive online fax through your email. Their eFax Plus plan is only $14.13/month with an annual plan. This comes with 130...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • N/A

Users Average Rating

Recent User Reviews

We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.

[email protected] July 24th, 2017

After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.

Family9531 July 3rd, 2017

Firstly, I like the convenience of eFAX.  I do not have a fax machine, but only a scanner and a computer.  I can send fax's from my computer however I would get charged the exorbitant international rates from the phone company here in Taiwan and I wish to avoid that at all costs.  In fact, even with the subscription fee, I saved money because I had about 20 pages to fax to 3 different places in the US; my school, a financial institution, and a law firm.  Each one required my signature and one out of three would not send a fax internationally to me and I didn't want to pay the international costs of the other documents that would come to me. Secondly, eFAX was a service that solved a delicate problem for me because they have the option of having a local domestic USA Fax number to where the fax's could be directed to me.  This really saved me as I had a deadline to meet to get these documents and my university would under no circumstances send a fax to me internationally. Thirdly, I like the cost involved.  This is not an expensive service for the service rendered!  If you do a lot of faxing and do not have a fax mcahine, eFAX is definitely the way to go.  So, all in all, I have been really pleased with eFAX.  It has been a very convenient service that turns your email into a fax machine. It is inexpensive and so far, it has been efficient as I have received and sent all of the fax's that I had to (all 20 pages) without any problems.  I recommend eFAX to anyone who does not have  a fax machine and has a limited number of fax's to send  Give it a try.  I think you will be pleased as I have been. B. Burns, Santa Clarita, CA

BBurns July 31st, 2010
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

net2phone logo
2
Net2Phone

Good price, easy transition, phones were good quality (Polycom), BUT - if anything goes wrong, good luck getting support. Often they're not available...

December 19th, 2017 - John Roller
net2phone logo
5
Net2Phone

thank you for all that extra help with our transition to net2phone, appreciate your time and service!

December 17th, 2017 - allaprot

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