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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Since 2001, Vonage has been offering high quality and affordable residential calling to home phone customers. Their home phone plans are flexible, cost-effective, and feature-rich. Plus, Vonage offers customers the option to keep their number at no additional cost. Vonage also confidently offers a 30-day money back guarantee; so if you are not satisfied with Vonage service, return all equipment and port your number within thirty days for a refund.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
An established name in the telecommunications industry, Vonage provides powerful residential VoIP services that are affordable and easy to set up. They offer four home phone plans that are flexible and loaded with all the right features to let users stay in touch no matter where they are in the world.
Four Flexible, Feature-Packed Home Phone Plans
Residential VoIP customers can choose from four phone plans: Vonage North America, Vonage World, U.S. & Canada 400, and Vonage 3000 To Globe Philippines. For as low as $9.99 per month (for a full year contract), users can enjoy over 25 calling features (such as SimulRing, Three-Way Calling, Voicemail, and Call Forwarding) that come free in all plans. Users can also choose to add more features (such as a Dedicated Fax Line and Virtual Number) to enhance their plan.
Take Your VoIP Service with You
Vonage understands that people are increasingly on the go today. This is why all Vonage calling plans come with the Vonage Extensions App. This lets you make and receive calls using your smartphone as if you were at home.
I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!
Great features, especially the ability to ring your wireless phone simultaneously (never need to give your cell number again) and use your cell number as a back up if your internet goes down; very strong customer service; couldn't be easier to install (just connect the router -- that's it). Had this service for 8 months and have never had an outage or a problem.
Router is really limited compared to other VOIP routers, like the Linksys SPA3102; hefty disconnect charge.
Yes
Great Offer - Two months free - Unlimited calls to India
sathishselvaraj
Great Offer - Two months free - Unlimited calls to IndiaFANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...
Yes
Vonage is solid, reliable service
kamnet
I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride.
While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad.
As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday & device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage & UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve.
Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me.
One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site & support forums. Give them a try first before abandoning all hope.
Vonage provides solid, reliable VoIP service. The service carries the most popular phone features that residential users desire, and is squarely aimed at wooing those still using traditional phone services (POTS) from the big companies like AT&T, Verizon & Qwest. They do offer nice features such as delivering your voice mail to your e-mail, and even voice-to-text transcription. Exceptional technical support is available for those who have technical issues with their equipment.
The two most frequented complaints are unfortunately the most 1. First, customer service can be an issue, especially if you're speaking to an agent outside of the United States. I've experienced better technical support in general, but with VoIP there are MANY providers who have far worse customer support. A fair assessment of customer service is "it depends who you talk to."
The other issue are the fees. These have been steadily increasing over the last few years, and come from three sources: Increased fees of services; increased federal, state & local taxes & fees; and inclusion of FCC-allowed "recovery fees" that all communication providers (phone, Internet, cable, satellite, etc) are allowed to include. Over the last two years my non-service related fees have increased from roughly $3/mo to $6/mo.
Vonage does have a limited range of devices that you can use with their service, which makes things both slightly more expensive as well as limits customer choice. The upside on this, however, is that it reduces Vonage's support costs and allows their technical support to quickly resolve issues when not having to deal with a myriad of devices and set-ups.
No
Vonage: Terrible customer service
tonySJtony
When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!
No
Just Cancelled Service Due to Price - But Enjoyed Vonage
jennut1
I just cancelled my service with Vonage. We've been pretty happy customers for about a year. However, I am subscribed to their 500 min/mo service plan, and the rates went up from $15 to $18/mo. Also, because I'm getting married (and seemed to be glued to the phone all the time now), I've been going over my minutes, so my phone cost $90 total for the last two months. They charge 1.5/minute for minutes over 500.
The only reason I'm switching service is because I found a better deal. For almost the same price as the 500/mo plan with Vonage, I can get unlimited calls through ITPvoip.com. Although their 500/mo plan was very attractively priced ($10/mo), I went with unlimited because their overage charge is $2.5/minute, which would rack up fast. Plus, I used a link to their site from VOIPreview.org, and it gave me two free months of service and a couple free features that normally are pay services.
The biggest pro we have enjoyed with Vonage is the router they offered. It is very high quality, and we've always had a good signal quality from it. Second biggest - getting our voicemails via email. However, the voicemail feature is also offered through the new service.
The biggest con we've found was that sometimes during peak daytime hours, the phone will get tinny. I can't really blame Vonage for this - it's our broadband provider that annoys me. However, it's a definite downside to voip service, and I happened to have Vonage when it occurred.
I don't remember every having to deal with customer service, so I'm guessing I'm lucky. We never ported a number or had any need for any bells or whistles, so the base services we used were excellent. I would recommend Vonage (if it were cheaper!) to more technically inclined people - my fiance and I are both IT techs, so I think that helps with our positive experience with voip in general.
I really enjoyed the Vonage service, and I felt that they had a great array of services offered with the phone. I hope we have an equally enjoyable experience with itpvoip, but without the cost.
No
Pretty Good service but a bit pricy
techspot
I've been Vonage customer for 3+ years , and got some problems with cal quality at first, but problem was found at my cable provider (poor internet quality). Once fixed I haven't got any major issues with service. Some time Voip router will freeze and needed to be powered down for no less than 3 minutes in order to get working right. This problem was fixed with installing power line conditioner (power adapter for VOIP device is really secetive). otherwise I like this service and will keep it. Customer service guys (in India) are sucks. I love voicemail and forwarding options. Also web acount manangement are really great. I would recommend this service, but you guys really need to make sure you have good stable high speed internet.
Great sound quality(with good internet) and many usefull options. Easy to navigate webmanagement console. Works pretty well.
Sometimes adapter freezes and needed to be powerd down for 3-4 min. Very sencetive power adapter. Overseas customer support is bad, but most problems can be fixed just by resetting the router.
When it comes to residential home phone service, Vonage offers three different plan types to suit your calling needs: Vonage North America, Vonage World, and U.S. & Canada 400. Vonage North America is their newest plan, and gives subscribers unlimited calling using either your home or mobile phone across the U.S., Canada, and Mexico. The Vonage World plan (their most popular offering) includes unlimited calling to more than 60 countries, on top of unlimited calling to mobiles in 10 countries. The U.S. & Canada 400 plan is catered towards residential customers who only need limited minutes, yet still want a VoIP-powered residential phone system. It comes with 400 included minutes, with a low per-minute charge thereafter.
The Rub
Vonage World is their most popular plan, and rightfully so: it meets all the needs of today's consumers for one low price. Choosing their one-year agreement promotion can help you secure only $9.99/mo. for the first six months, with $27.99/mo. thereafter. Plus, it also includes free shipping and free activation! The plan includes unlimited local and long distance calling on top of unlimited talk to more than 60 countries (see provider's site for details). Additionally, the Vonage World plan includes unlimited calling to mobile devices in 10 countries. And as always, calling other Vonage subscribers is free! The plan also includes 25+ features, the Vonage Extensions app, and a mobile app.
Bottom Line
If you're looking for affordable and unlimited local, long distance, and international calling, Vonage has the plans for you. Their included feature set covers all bases, giving users the tools they need to effectively manage their calls, voicemails, and more. They have seniority in the VoIP business, and are very competitively priced with other providers in their market. They even let you port your existing number for free, or give you the option to select a new phone number from an area code you choose.
Awards
Vonage has received the following awards:
2015 Internet Telephony Product of the Year for their Vonage Extensions App
2014 People's Choice Stevie® Award for Favorite Customer Service
2014 Silver Stevie® Award for Customer Service Department of the Year
2014 North America Price/Performance Value Leadership Award from Frost & Sullivan
Our Two Cents
Simply put, Vonage brings together price, features, and customization in their residential plan offerings. They are an established provider in their field, and have the experience in delivering a high-quality product. Their residential plans help make domestic and international calling affordable, all for low monthly rates. Plus, you have the ability to customize your residential phone system by adding toll-free numbers, virtual numbers, a dedicated fax line, and more. And their award-winning Vonage Extensions app lets you take your home phone anywhere and use your smartphone to call.
Vonage World gives you unlimited talk to more than 60 countries and across the U.S. for one low price, with a plan that lets you make and receive calls on your home phone and two smartphones using our app. You also get more than 25 included features to customize your Vonage service to your busy life and make calls around the world.
Key Features
Unlim. domestic calling
Calling to 60+ countries
Low monthly price
25+ included features
Notes
Unlimited domestic plus unlimited international calling to landlines in more than 60 countries and mobile phones in 10 countries This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$9.99
Promo Price
N/A
Price Disclaimer
Additional taxes and fees apply. High speed internet required.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $27.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $9.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Vonage North America
Plan Summary
With the Vonage North America plan, you get unlimited nationwide calling (plus Puerto Rico, Canada, and Mexico), 20+ premium calling features, free Wi-Fi calling, and more.
Key Features
Unlim. nationwide calling
Free Wi-Fi calling
20+ premium features
Keep your number for free
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$9.99
Promo Price
N/A
Price Disclaimer
12-month promotion plus taxes & fees
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $9.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Vonage U.S. & Canada 400
Plan Summary
Vonage U.S. & Canada 400 gives you affordable home phone service that offers both cheap calls and a full lineup of features. You get 400 minutes of calling included every month to landlines and mobiles in the U.S., including Puerto Rico, and to Canada, as well as low per-minute rates for international calls.
Key Features
400 included min.
$0.05/min. thereafter
25+ features
Low international rates
Notes
400 minutes per month to anywhere in the U.S., including Puerto Rico, and to Canada—with additional minutes just 5¢ each. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$12.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $12.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $12.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
400
Add'l Local Min. Cost
$0.050
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.050
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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