Vonage Reviews

Since 2001, Vonage has been offering high quality and affordable residential calling to home phone customers. Their home phone plans are flexible, cost-effective, and feature-rich. Plus, Vonage offers customers the option to keep their number at no additional cost. Vonage also confidently offers a 30-day money back guarantee; so if you are not satisfied with Vonage service, return all equipment and port your number within thirty days for a refund. 

Update: Vonage purchased BasicTalk

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

An established name in the telecommunications industry, Vonage provides powerful residential VoIP services that are affordable and easy to set up. They offer four home phone plans that are flexible and loaded with all the right features to let users stay in touch no matter where they are in the world.

Four Flexible, Feature-Packed Home Phone Plans

Residential VoIP customers can choose from four phone plans: Vonage North America, Vonage World, U.S. & Canada 400, and Vonage 3000 To Globe Philippines. For as low as $9.99 per month (for a full year contract), users can enjoy over 25 calling features (such as SimulRing, Three-Way Calling, Voicemail, and Call Forwarding) that come free in all plans. Users can also choose to add more features (such as a Dedicated Fax Line and Virtual Number) to enhance their plan.

Take Your VoIP Service with You

Vonage understands that people are increasingly on the go today. This is why all Vonage calling plans come with the Vonage Extensions App. This lets you make and receive calls using your smartphone as if you were at home.

 
Write your own review

VONAGE HOME PHONE AND IPHONE APP SERVICE

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5
Average: 5 (1 vote)
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I have been a Vonage Customer since 2007. I worked as a civilian for the Department of the Navy when I purchased Vonage and have taken my Vonage module everywhere I have worked/lived both in the U. S. and overseas. I have retired in Lima, Peru and I can tell you Vonage has been a great product/service from day one! My last 3 years working for DoN, I lived in East Africa and it was great to be able to have my wife and friends contact me, as well as myself contacting them, with the same clarity as though we were next door to each other. Anytime I've wanted to change a Service Plan, only a couple of times, the Vonage Customer Service Personnel have been outstanding. A+ service! Frankly, I cannot imagine why anyone working abroad would not purchase Vonage as their phone service. I have used Vonage in overseas areas where the internet connectivity was no more than 1 meg and still the transmissions can through as though the people I was talking to were across the street.
Just a great product and great all around service!
0
Yes

Highly satisfied! - Vonage Business

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Average: 5 (1 vote)
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I signed up Vonage Business when starting my own law firm. I needed a main line, two extensions, and a conference bridge. Vonage Business provided me with two phones at no cost (a special was running), and the customer service when I needed help with the set-up was excellent! I have been a satisfied customer since January 2014. The law firm I was with prior to starting my firm also used Vonage Business (formerly Vocalocity). I share office space (and Internet access) with another small law firm that uses Ring Central and the amount of problems they have with their phone service (dropped calls, endless can you here me now? moments, etc.) just makes me shake my head. I keep telling them that I am sure Vonage Business would make it easy for them to switch! I do wish that the conference bridge had a prompt for people to announce themselves when joining the call but other than that I am completely satisfied!
Customer service is excellent!
Yes

Getting Up In Price - Vonage

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Average: 5 (1 vote)
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3.8
Average: 3.8 (1 vote)
I have had Vonage for 7 years and I must say I am probably one of the few who never had a problem that was not resolved in one call. I have the same device and pretty much know what to do when a problem arrives. My problem is they are charging a lot of money compared to all other VOIP providers. Price is a big factor today as people use there home phones less and rely on cell phones more. Vonage was having a sale and they are going to charge all new subscribers $9.99 a month for one year. So I called and asked I have been with you all these years and how about giving this deal to me. I was sent an E Mail and told that I could offer me a $14.99 a month deal. I have to say I was a bit shocked as a 150-250 minute a month user I would have thought they would love to get me locked into a higher plan after a year and keep a long term customer. So now I am with basic Talk at a total of $13.70 a month. The call quality is just as good
Lots of features
Price to high
Yes

Quick and Easy - BasicTalk

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5
Average: 5 (1 vote)
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I cannot really say how good CS is as I have not had to use it. I have been using VOIP since 2006 and pretty much know what to do. I do miss call forward as now I have to give out my cell # as an alternate and add my cell # to my message this also solves the internet down problem. Before if the call was to my home it just rang on my cell also. But for over a $20 a month saving I will live with it. I switched from Vonage as they are getting up there in price.
Cheap Have for a few weeks and like it The porting was done in 3 days.
No call Forward
Yes

Quick and Easy - BasicTalk

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
1
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4
Average: 4 (1 vote)
I cannot really say how good CS is as I have not had to use it. I have been using VOIP since 2006 and pretty much know what to do. I do miss call forward as now I have to give out my cell # as an alternate and add my cell # to my message this also solves the internet down problem. Before if the call was to my home it just rang on my cell also. But for over a $20 a month saving I will live with it. I switched from Vonage as they are getting up there in price.
Cheap Have for a few weeks and like it The porting was done in 3 days.
No call Forward
Yes

Dishonesty and 0 promise

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Vonage ad says unlimited international call and to more than 60 countries. It is subject to residential usage which is 3000 mins only and few countries only land line calls are free otherwise all are charged. Plan will be changed to power user plan for minimum 3 months which is $65.69 per month . They will let you to disconnect the service but they charge you early termination fee around $100. I took $9.99 plan and paid only for 3 months but it was changed to power user plan $65.69 , I happened to disconnect the service but they charged me $85.13. Customer service is poor , they give you 0 promise. I sent mail to [email protected] but no response till date. Beware of Vonage. They will make you look a like fool.
phone connects to international call
Dishonesty, 0 promise, Charge you more, they treat customer like slaves once they took connection, Disconnecting service will be charged heavily, change your plan without your knowlwdge
No

Great phone service -Basictalk

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5
Average: 5 (1 vote)
5
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Average: 5 (1 vote)
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5
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5
Average: 5 (1 vote)
We use basic talk for our home phone service and have never had any issues whatsoever. Set up was a breeze and we haven't had any issues with dropped calls or poor service. Would recommend them to anyone who wants good, simple, affordable phone service.
Easy to set up, always works
Yes

Vonage made my life easier

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5
Average: 5 (1 vote)
5
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My husband travels internationally a lot on his job and calling internationally from my cell phone costs a fortune. I got the Vonage International plan and I cannot believe how easy and cheap it is. Sometimes my husband takes the adapter with him so he can call me from where he is and he gets the same low rate.
Great sound quality, ease of use and great international rates
none so far
Yes

Basictalk saved me a lot of money

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5
Average: 5 (1 vote)
5
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I love to save money and I am saving a bundle with the unlimited domestic calling. I am so happy to not to have to pay for calls to my daughter upstate and my son in Florida. I mean just my in state calls were killing me since my daughter had he first baby we have been talking a lot more and for long periods of time and it really added up. It was very easy to set up and start using and the quality has been good. I would recommend to anyone.
Price Easy to use
Yes

Basic Talk is Terrible

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Average: 1 (1 vote)
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I subscribed to BT in mid December. It is now Jan. 7 and I still have no service. Their customer service, if you can call it that, is useless. The problem is that I want to transfer my present number. BT just can't seem to manage this even though they SAY they offer this service. I just keep getting emails asking for the account # I want to transfer even though I have given it to them several times. They are still scratching their heads over the number transfer. Contacting them to complain is next to impossible. I posted a complaint on their Facebook page and got a lame response. Then they deleted my FB complaint. Steer clear of them. They are either totally incompetent or fraudulent.
None
Everything
No

Pages

Vonage

Holmdel , NJ
United States
2001Year Founded
61%Recommend
21User Reviews
Get Quote

Overall Rating

3.8
3.62
81%
76%
75%
64%
72%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

When it comes to residential home phone service, Vonage offers three different plan types to suit your calling needs: Vonage North America, Vonage World, and U.S. & Canada 400. Vonage North America is their newest plan, and gives subscribers unlimited calling using either your home or mobile phone across the U.S., Canada, and Mexico. The Vonage World plan (their most popular offering) includes unlimited calling to more than 60 countries, on top of unlimited calling to mobiles in 10 countries. The U.S. & Canada 400 plan is catered towards residential customers who only need limited minutes, yet still want a VoIP-powered residential phone system. It comes with 400 included minutes, with a low per-minute charge thereafter.

the rub

The Rub

Vonage World is their most popular plan, and rightfully so: it meets all the needs of today's consumers for one low price. Choosing their one-year agreement promotion can help you secure only $9.99/mo. for the first six months, with $27.99/mo. thereafter. Plus, it also includes free shipping and free activation! The plan includes unlimited local and long distance calling on top of unlimited talk to more than 60 countries (see provider's site for details). Additionally, the Vonage World plan includes unlimited calling to mobile devices in 10 countries. And as always, calling other Vonage subscribers is free! The plan also includes 25+ features, the Vonage Extensions app, and a mobile app. 

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Bottom Line

If you're looking for affordable and unlimited local, long distance, and international calling, Vonage has the plans for you. Their included feature set covers all bases, giving users the tools they need to effectively manage their calls, voicemails, and more. They have seniority in the VoIP business, and are very competitively priced with other providers in their market. They even let you port your existing number for free, or give you the option to select a new phone number from an area code you choose. 

award image

Awards

Vonage has received the following awards:

  • 2015 Internet Telephony Product of the Year for their Vonage Extensions App
  • 2014 People's Choice Stevie® Award for Favorite Customer Service
  • 2014 Silver Stevie® Award for Customer Service Department of the Year
  • 2014 North America Price/Performance Value Leadership Award from Frost & Sullivan
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Our Two Cents

Simply put, Vonage brings together price, features, and customization in their residential plan offerings. They are an established provider in their field, and have the experience in delivering a high-quality product. Their residential plans help make domestic and international calling affordable, all for low monthly rates. Plus, you have the ability to customize your residential phone system by adding toll-free numbers, virtual numbers, a dedicated fax line, and more. And their award-winning Vonage Extensions app lets you take your home phone anywhere and use your smartphone to call.

Plan Info
Plan Name Vonage World
Plan Summary Vonage World gives you unlimited talk to more than 60 countries and across the U.S. for one low price, with a plan that lets you make and receive calls on your home phone and two smartphones using our app. You also get more than 25 included features to customize your Vonage service to your busy life and make calls around the world.
Key Features
  • Unlim. domestic calling
  • Calling to 60+ countries
  • Low monthly price
  • 25+ included features
Notes Unlimited domestic plus unlimited international calling to landlines in more than 60 countries and mobile phones in 10 countries This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $9.99
    Promo Price N/A
    Price Disclaimer first 12 months
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $27.99 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year contract : $9.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $4.99 /mo.
    Included Min. 100
    Add'l Min. Cost $0.05 /min.
    Faxing
    Setup N/A
    Monthly $9.99/mo.
    Included Pages 250
    Add'l Pages Cost 0.039
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Vonage North America
    Plan Summary With the Vonage North America plan, you get unlimited nationwide calling (plus Puerto Rico, Canada, and Mexico), 20+ premium calling features, free Wi-Fi calling, and more.
    Key Features
    • Unlim. nationwide calling
    • Free Wi-Fi calling
    • 20+ premium features
    • Keep your number for free
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $9.99
    Promo Price N/A
    Price Disclaimer 12-month promotion plus taxes & fees
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year contract : $9.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $4.99 /mo.
    Included Min. 100
    Add'l Min. Cost $0.05 /min.
    Faxing
    Setup N/A
    Monthly $9.99/mo.
    Included Pages 250
    Add'l Pages Cost 0.039
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Vonage U.S. & Canada 400
    Plan Summary Vonage U.S. & Canada 400 gives you affordable home phone service that offers both cheap calls and a full lineup of features. You get 400 minutes of calling included every month to landlines and mobiles in the U.S., including Puerto Rico, and to Canada, as well as low per-minute rates for international calls.
    Key Features
    • 400 included min.
    • $0.05/min. thereafter
    • 25+ features
    • Low international rates
    Notes 400 minutes per month to anywhere in the U.S., including Puerto Rico, and to Canada—with additional minutes just 5¢ each. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $12.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $12.99 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year contract : $12.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $4.99 /mo.
    Included Min. 100
    Add'l Min. Cost $0.05 /min.
    Faxing
    Setup N/A
    Monthly $9.99/mo.
    Included Pages 250
    Add'l Pages Cost 0.039
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 400
    Add'l Local Min. Cost $0.050
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.050
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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