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Sangoma Reviews

Sangoma offers hardware and software products for large-scale telephony carriers and projects.

Sangoma's gateways and voice hardware allow users to set up their own large phone systems. Sangoma also provides equipment solutions for VoIP providers and carriers that want to create large customer interfaces.

Sangoma Hardware Products

Sangoma offers hardware products for:

  • Analog Telephony
  • Digital Voice
  • Digital Analog Hybrids
  • Data Networking
  • Transcoding
  • Line Tapping

Sangoma Solutions

Sangoma offers solutions for providers:

  • Open Source Products
  • IP PBX
  • IVR (Interactive Voice Response, aka Auto Attendants).
  • Contact Centers
  • Carrier Solutions
  • Data Networking Solutions

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Sangoma 400GW

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Very worst support from sangoma. I am using 3cx they don't how to route the calls. its taken more than a month still they not able fix.

There is no Pros
no product knowledge for the support team
No

Poor Quality, No Customer Service

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

I used to use the sipstation product. If I had an issue with a setting up a device there was a customer service number. You might sit on hold for an extended amount of time, but they were usually able to help. I have purchased a new sipstation device and I have had issues with it from day 1. I have called the support number numerous times in the last month, but no one has ever answered. After waiting on hold for a couple of minutes your call is forwarded to a voicemail. I have left my name and number on at least 5 occasions in the last month. I have received 0 calls back from Sangoma. I just tried again today to no avail. This is the last time that I will use any of their products.

They used to have good customer service.
Everything. The quality of products and service has degraded to the point of uselessness.
No

Sangoma B601

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
0
No votes yet
0
No votes yet

Card could not be recognized as valid hardware. Tried multiple OS and multiple servers. Sangoma support was to e-mail you a link to the install process which was followed to a tee. Probably and out of box failure on the card but still no RMA to return it after 3 weeks dealing with crappy customer service.

There were non
Could never get the card to activate.
No

Sangoma B601

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Card could not be recognized as valid hardware. Tried multiple OS and multiple servers. Sangoma support was to e-mail you a link to the install process which was followed to a tee. Probably an out of box failure on the card but still no RMA to return it after 3 weeks dealing with crappy customer service. Would not recommend this at all

Can't think of one
Could never get the card to work.
No

Sangoma: Quality at Excellent Price

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Sangoma is the premier VoIP interface card company. They have been a great supplier for a long time. Their customer service is excellent and covers a wide range of issues and geographic areas. They continue to improve and enlarge their product range and improve their products using available new technologies. Interface card business is hard and takes a great deal of knowledge. This means a manufacturer has to work hard and does not get the credit it deserves. They supply hardware, firmware and drivers. In addition, they deal with nervous and not so friendly situations when an integrator is in a tough spot when installing and configuring a system. This is 1 for all card OEMS, but in the telephony / VoIP it's even more crucial. Snagoma pulls off this position with flying colors!

Quality at an excellent price, continuous improvement in technology, wide range of product and feature set
The number one company in the niche, can get to their head
Yes

Sangoma

1984Year Founded
20%Recommend
5User Reviews
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Overall Rating

2.25
2.2
52%
40%
52%
36%
44%

Service Locations

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