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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Mitel is a trusted VoIP provider that caters to small, mid-sized, and enterprise businesses by providing integrated solutions that to help companies connect, collaborate, and cater to their customers. Mitel offers their customers hosted solutions like business phone systems, contact centers, cloud/hosted options, and collaboration solutions. These services serve Mitel's 60 million end users and over 2,500 channel partners in over 100 countries. The company keeps innovation at the forefront of their mission alongside customer values and accountability while delivering business communication solutions around the globe.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.
Impressive Portfolio of Communication Solutions
Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.
A True Global Leader
Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.
Our company has been selling and installing hosted voip solutions for 12 years for multiple providers. We have had more success with M5 than all other providers combined.
Installation is non complicated, support is the best of any provider.
M5 Has the best support in the VOIP industry
Yes
M5
tjfallon
I have been very impressed with M5's service and their staff; everyone who I've spoken with at their call center has been so helpful and friendly. When I first came on board with my company last month, we had multiple changes to implement with M5; it took some time and work, but they were very patient and helpful throughout my (many) calls to them. I have really appreciated all their hard work and their wonderful attitude! I would definately recommend this provider!
The phone services are very good, and the dedicated e-fax lines have been great for our staff!
Sometimes it takes awhile for service tickets to be resolved, as well as multiple attempts before the issues are fixed.
Yes
M5: Good Service
iharko
My company has used Boradview Network for over 2 years so switching to M5 was truly a blessing.
Their customer service is good, reliable and the phones are very easy to handle and easy to set up.
The sound quality is a bit tricky, in our conference rooms when we use the speaker it does not sound very good
but there are so many solutions to that it will not be a deal breaker.
All in all great service and price!
Yes
M5 Client Service Review
Hcogliano
Our M5 Account Manager has been instrumental in showing us how to transform our business with M5 Business Phone Services. He took the time to understand our most important production activities and utilize M5 solutions to unify our phone system with internal applications which unleashed their productivity-enhancing and analytic potential. He recommended a cost effective solution that is hosted and managed in a secure data center and has taken responsibility for owning, configuring and managing it. His commitment to customer satisfaction is his number one priority and that has been proven many times as he coordinated with M5 Support through configuration, installation, training and customer service. I would highly recommend M5 to any organization that is looking to increase business results thru unified communications and optimal business phone services.
Hosted,Secure,ease of configuration and analytics. Best part is unifying phone system with internal applications.
Nobody is perfect but they solve problems and respond really fast.
Yes
M5: Simply Outstanding
gneilson
M5's quality and support are simply outstanding. Their features and quick turn up times is what has made us keep coming back to them. I have already recommended them to others looking for a quality service.
Features, Support, Quick Turn up
Yes
M5 is a partner, not a vendor
louismmoran
We've been with M5 since 2007 and I consider this among he best choices I've made in my career. M5 is a partner not a vendor. The difference is huge.
Great customer service, a 1 partner and features you need
Oddly timed entire staff staff meetings
Yes
M5: Pricier, they found other ways for us to save
AshlyG
My small business office uses M5 for 10 VoIP phones using their T1 line. The service is great! Their customer service is their best feature. We recently tried to cut costs by connecting our VoIP phones to a Time Warner public internet line but we constantly dropped calls because the connection had constant interruptions. Although M5 is pricier, you get what you pay for. We switched back to M5. I appreciate their honesty when evaluating what services I need. They found other ways for us to save money on our monthly service (ie use Time Warner for internet but keep the phones on a T1). Thanks!
Customer Service, Reliability of Service
Price
Yes
M5: High reliability
screpea
We moved to M5 over 5 years ago, from a propritary PBX environement. That proved to have a high CapEx budgeting for ever expanding requirement, and high administration overhead. The M5 managed VoIP eliminates most of all the CapEx and voice communications continuing operations is very smooth. It takes up less than 5% of our monthly time allocated. All issues and requests followed up by their staff until resolution. And with new features such as soft phone apps for mobile communications, for laptops/netbooks/etc. for off site communications, and user controlled follow me commands.
High reliability, great features, and intergration with LoB application for our company, Low administration overhead, very responsive technical support.
As with any managed cloud service, ongoing expenses need to be managed.
Yes
M5: Awesome customer service
mhernandez
Great Reporting Methods. Great sound quality, easy management. M5 is constantly improving the quality and service management, very stable service. Awasome customer service, very quick response provided.
Yes
If it ain't broke don't fix it
miannotta
I have worked with M5 for over 4 years. When I arrived at my compnay as the director of IT, there was a lot of work to clean up, upgrade and fix systems and process within the comanpy. To add to that complexity, our company has grown at a rapid rate on top of that. Throughout the process, M5 has made this proess easy as there was very little work on our end to keep things up and running.
Yes, we've had problems. A router died and the phones were out. It was replaced in a matter of hours. There also was a period where there service was slipping. I had a meeting with my account manager to discuss. They advised me that they promoted some of their service department and that many of the customer service staff was new. They asked that I give them a little time and they will resolve those issues which I thought was fair. They kept their word and within a few weeks the service levels were back to normal.
I get calls all day from someone who will save me money on my phone bill. I operate with the rule, if it ain't broke, don't fix it. No headaches, no hassle and honesty. If the rest of my vendors woudl be this way, my job would be easier.
Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.
The Rub
For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.
Bottom Line
Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.
Awards
Mitel has received the following awards:
'NFV Innovation of the Year' Award 2015
2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
2013 North America Frost & Sullivan Award for Product Leadership
Market Challenger PilotHouse award for IP telephony products 2012
2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
Customer Interaction Solutions Magazine's 2011 Product of the Year Award
Our Two Cents
Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.
Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.
A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
Low Per-Minute Rate
Voicemail
Inbound Only
Affordable
Notes
Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.020
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Premium
Plan Summary
For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
Key Features
Feature-Rich
Unlimited Calling
Mobile App
Internal MiTeam Collab
Notes
2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Elite
Plan Summary
Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
Key Features
Most Popular
Increased Productivity
Mobile Integration
Included Features
Notes
4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$29.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Lite
Plan Summary
A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
Key Features
Low Per Minute Rate
Cloud-Based
Flexible
Powerful
Notes
One call path. 250 Included U.S. & Canada Usage minutes. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$17.50
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $17.50 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
250
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Advanced
Plan Summary
Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
Key Features
Scalable
Embedded Features
Flexible
Mobility
Notes
- This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$20.00
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $20.00 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only
Plan Summary
A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
Key Features
Four-Digit Extension
Add-On to MiCloud System
Outbound Calling
Per-Minute Rate
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$12.50
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
No
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only with Voicemail
Plan Summary
Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
Key Features
Four-Digit Extension.
Voicemail Included.
Per-Minute Rate.
Requires Call Path.
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$15.00
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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