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Home > All Providers Reviews > Fluentstream Technologies

FluentStream Technologies Reviews

FluentStream Technologies is a phone and VoIP system provider that offers smart business phone solutions for almost every industry. FluentStream offers services to call centers, local governments, fire departments, finance, law offices, healthcare, insurance, marketing and advertising, retail, and more. Their platform is supported by an intuitive, easy-to-use web portal and seamlessly integrates with CRMs and Ticketing Systems through FluentStream's simple API.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

FluentStream Technologies offers a fully hosted business VoIP phone solution designed to help businesses work smarter and simpler. Their phone solutions come with over 90 features plus business app integrations to help organizations connect better. From start-ups to enterprises, FluentStream have phone service plans that cater to their specific needs.

Phone Solutions for All Types of Businesses

FluentStream Technologies knows that there is no one-size-fits-all approach to business communications. Thus, they make sure to tailor their offering to different types of businesses. They have four phone pricing plans to choose from: Essential ($20 per user per month), Advanced ($30 per user per month), Complete ($45 per user per month), and Enterprise plans. Each plan comes with an excellent set of phone features, phone support, and more. They also offer a wide variety of IP phones from leading brands.

Vast Range of Features

When it comes to phone features, FluentStream doesn’t cut corners. They offer a comprehensive selection of calling, management, voicemail, reporting, and mobility features. FluentStream also offers customers the option to discover and explore these features for free, via the FluentCloud webphone for business. With the webphone, users can start making calls from their browsers instantly. No download or installations required.

Write your own review

FluentStream Technologies

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Our needs weren't particularly easy. Two small companies at one location operating separately and answering the phones with 2 business names (with shared personnel), using an old phone system in a small office, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly. FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3. Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for he $ spent are VERY advanced. We tried two others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-taking customer service. If you are like us, you will save thousands per year and for small businesses, and more importantly for large businesses, that can be significant. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!

Customer Service, Technology & Programming Options, PRICE, Ongoing Support, Simplicity, Flexibility in working with a variety of phones, Friendly People with Good Can-Do Attitudes, In almost all cases - fast responses.
Seems like they are growing and developing fast - maybe a few little growing pains in terms of work overload and internal systems - yet our Rep didn't make us feel that way.
Yes

FluentStream Technologies/HIGHLY RECOMMEND/GREAT SERVICE/GREAT PRODUCT

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been a FluentStream customer for a little over a year now and am
completely 100% satisfied. The features we now have make our small business
seem much larger to our customers and enables us to provide a much better
service as well. The customer support has been outstanding and the questions
I have had have been answered and explained and support has been available
non-stop. Extremely cost efficient! I highly recommend!!

Great Tech Support. Very reasonably priced. Many available features.
None
Yes

Superior Solutions, Experience & Trust with FluentStream Technologies

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

FluentStream has been my provider for two years now. I have no complaints at
all. The customer service is outstanding, the response time is less than ten
minutes to instant. The custom features for my clients specific needs helps
me to serve a larger Industry. They are reasonably priced which means that I
get to extend the same affordable prices to my clients. We are a small
start-up business and FluentStream Technologies has helped us every step of
the way. Some of their representatives had even made courtesy follow-ups
ensuring that we were comfortable with the new system and that its platforms
features were functioning to our needs. HIGHLY RECOMMEND!!!

Reasonably Priced, Multi-Functional and Fully Hosted VOIP
Zero Complaints!!
Yes

General Manager

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Using FluentStream Technologies was one of the best decisions we could have
made. The customer service is absolutely amazing, our costs have been cut
more than in half, and the features we get at no extra cost have even gained
us clients. I would recommend FluentStream Technologies to every business!

customer service, features, costs
none so far
Yes

Poor customer service and unreliable product - FluentStream

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

Our service started having issues despite the fact that we had changed none
of the settings. I called customer service and spoke to an agent. He was
unable to recreate our problem but was able to see that calls were having the
issue. He said he would talk to engineering and get back to me. He never
called me back. I check the system again two hours later and it was still
experiencing the problem. This was one of our main company phone lines so
any down time is unacceptable. I called back and spoke to a different agent.
He was able to fix the issue but this is now almost three hours later of
having a major problem with the main company number. No call back or apology
from the first agent or anyone in the company. Horrible customer service and
completely unreliable phone system.

None
Many
No

Great Customer Support, Solid Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

In all honesty FluentStream has been great to work with. We've tried many
other providers for our small shop, and our not-so-small customers, and they
have been the ONLY hassle free company to work with.

I gave them all 5 star reviews except one as I'm a harsh grader. The one 4
star area is features -- their features are great and they add more all the
time, but I do wish their web UI was a bit easier to understand. Still
compared to the alternatives their web interface is THE best out there, and
we are able to do most things ourselves there, which we prefer. However, from
time to time, I still find myself chatting or calling their support as those
folks can do anything in no time at all.

In the 2+ years we've been with them we have experienced no notable system
outage, hard to say that about anyone else.

Responsive support, easy to use web interface for changes, rock solid availability of service.
Web interface while the best, could be even better and easier to use. However they do a great job on support, so help is always near.
Yes

Great service and customer support

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)

Really enjoy the flexibility the service provides. Easy access to leaders if there is an issue, they work to keep the customer happy. Sound quality is good, no static or dropped calls. Sales team is not pushy and will only give u what you need. Availability of various desktop and mobile apps make the system flexible for various work environments and needs.

Lots of configuration options, great customer service. Very responsive and attentive to the customers needs. Tech support available 24/7.
No real issues so far. Good value for the price. Only thing is that their Zoiper app for the iPhone is not very good but it works.
Yes

FluentStream is promising and is highly recommended

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Our search for a VOIP ended after coming across with FluentStream. They were very easy to work with to customize features that were very specific to our company's needs for a reasonable price. As a start-up, we can attribute FluentStream with taking our company to the next level. They have an exceptional customer service department. This alone is enough to keep us using their service. They are available 24/7 and you can absolutely count on your concerns to be resolved in a timely manner. Highly recommended.

Reliable, Excellent Customer Service, User-friendly, Innovative
Minor glitch, missing recordings
Yes

FluentStream is promising and is highly recommended

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Our search for a VoIP company ended after coming across with FluentStream. They were very easy to work with to customize features that were very specific to our companies needs for a reasonable price. As a start-up, we can attribute FluenStream with taking our company to the next level. They have an exceptional Customer Service Department. This alone is enough to keep us using their service. They are available 24/7 and you can absolutely count on your concerns to be resolved in a timely manner. Highly recommended!

Reliable, Excellent customer service, User-Friendly, Innovative
Minor glitch, missing recordings
Yes

Review of FluentStream after 4 months.

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Decent phone, shoddy service. After two months of poor phone service with dropped configurations on four different phones, and waiting for tech support to call me back in 24 hours, is not the idea I have in mind for business phone service and support.

Plug ready off the internet
SLOW; SLOWS DOWN THE REST OF THE NETWORK. CUSTOMER SERVICE RESPONSE GREATER THAN 24 HOURS - NONRESPONSIVE
No

Pages

FluentStream Technologies

Denver , CO
United States
2007Year Founded
92%Recommend
26User Reviews
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Overall Rating

4.677
4.73
92%
90%
93%
94%
94%

Service Locations

  • United States
VoIP app

The Skinny

While other VoIP companies send support calls to offshore call centers, FluentStream has built an entirely different support process consisting of a US based team that is available 24/7. 96% of calls are answered within 3 rings, and you will be speaking with a dedicated team that is familiar with you and your specific account. We're not just available 24x7 for issues - our phone solution is provided as a managed service for our customers that don't want to self-manage their account. FluentStream allows customers to outsource their phone system to our expert team so they can focus on running their business.

the rub

The Rub

FluenStream brings the best pricing to users: pricing is simple and straight forward with no hidden costs. And for as low as $19.99/user, plans include unlimited calling, over 50+ features, and 24x7 US based support. There are no setup, installation, or activation fees either!

Let our patient sales team educated you on VoIP technology, demonstrate why FluentStream is different than the competition, and provide you a test account to try us out with no obligation! There is never a contract and we offer a 30-day money back guarantee.

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