Collab9 Reviews

Collab9 is a business VOIP service that aims to be a new solution for the public sector and business owners. Collab9 makes cloud communication platforms an easy way to conduct your business affairs. This company gives its customers level 2 and 3 support service, and they go above and beyond to correct any issues that occur throughout the day.

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Gardena , California
United States
2012Year Founded
0User Reviews
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Service Locations

  • United States
VoIP app

The Skinny

As a company, Collab9 stays on top of the latest advancements in cloud technology. They will ensure that your business' communication platform is always running on the most recent version of Cisco Call Manager. Every time updates needed to be made, a member of the Collab9 staff was on top of things.

Is Collab9 a Secure Solution?

Of course business owners want a safe and secure process as they move their communication infrastructure to the cloud. Customers like that Collab9's business VOIP services came from secure, tier 3+ data centers. They also get assurance that Collab9's solution meets the toughest security standards that were handed down by the federal government.

Some technologically-savvy customers also like that the redundancy by spread out data centers and its automatic failover are already built into the system. It simply means that important data is safeguarded and not left up to chance or downtime. As business owners, we need a reliable communications system. We can't run our business if our cloud platform is going haywire. Luckily, Collab9 has safeguards in place so that that doesn't happen.

What You'll Get When You Collaborate with Collab9

The services that come with an Collab9 Enterprise account include the following:

  • Multiple consumer architecture
  • All-encompassing platform from Cisco
  • Data centers that are geographically redundant
  • PSTN access, both local and centralized
  • Local and long distance phone service
  • DID, number porting and toll-free services
  • Legacy PBX integration
  • Phone and technical support: 24 hours a day, 7 days a week
  • 99.9% "available service" guarantee
  • Self-service for end users
  • Technological upgrades included

The Enterprise account is the most powerful and all-inclusive package, so owners of larger businesses may want to consider this solution for their communication needs. You can get this level of service with a five year contract and at least 50 seats on the platform. 750 monthly minutes of local and long distance calls are included. Setting up a fax line will cost $10/line, and there is an additional setup fee.

If you can't afford the Enterprise package, there are four other price structures you can look at. The largest of the four is Collab Standard Platinum. It costs $24.50 a month, $14.50 if you're providing your own local and long distance service.

With this package, you get the following features:

  • Local and long distance
  • Voicemail
  • IM
  • Call control
  • Meet Me and Ad Hoc conferencing capabilities
  • Video calls in HD
  • Integration of Office 365
  • Integration of Lync
  • Mobility and Extension Mobility
  • Tier 2 support
  • Caller ID
  • Support of all Cisco IP phones
  • 10 devices per user

Collab Foundation Gold has all of the above features. However, voicemail is only available for an additional $2.70 a month. You can purchase this package for $21.30 a month, $11.30 if you have your own local and long distance service.

Collab Basic Silver can be purchased for $19.10 a month, $9.10 with your own phone service. You will get most of the features that come with Collab Standard Platinum, with the exception of the following:

  • Voicemail (only available for an additional $2.70 a month)
  • Video calls in HD
  • Lync
  • Unlimited Cisco IP phone support
  • Multiple devices allowed per user

If you want an inexpensive option, consider the Collab Essential Bronze. It can be purchased $17.25 a month, $7.25 if you have your own service. With this package, you get these features:

  • Call control
  • Local and long distance service
  • IM
  • Tier 2 support
  • Limited phone support
  • 1 device per user

Collab9 is an refreshing innovation in cloud communication platforms. Many business owners report an increased ability to run their business more effectively after signing up with the company. With 24/7 tech and phone support, technological safeguards for your business' data, and easy maintenance, Collab9 has established themselves as a quality solution to the communication needs of global business owners.

Recent Reviews

centurylink logo

Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their...

February 14th, 2018 - nataliejeangilbert
net2phone logo

David did an excellent job pulling this all together. He patiently worked with me personally until everything was set up. He was absolutely awesome.

February 12th, 2018 - orbisapp

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