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AVOXI Reviews

Since 2001, AVOXI has specializing in delivering cloud communication solutions to international enterprises. They provide tailored plans to all businesses, and include enhanced services like virtual call center software, toll free numbers, call termination, Cloud PBX, and more. Their knowledgeable staff and innovative designs help set them apart from other telecommunications companies. 

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Don't waste your time!

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)

Please do not waste your time! What should have been a simple number porting and forward turned into a total nightmare. We started an order in April, in July, we had to fight with them to cancel because they never delivered any service. After the first 4wks, _WE_ finally had to ask for an update, because there is zero communication. Days later they finally tell us they can't even find the paperwork, so, we forwarded them the original email. We started the wait all over again from square one. Another 4wks of radio silence. We chase them again, more delayed response, more excuses. Reach out to the sales rep and he tells me the order is actually completed - which It was obviously not. Even their own online account portal showed no change. Confronted the sales and account reps again, 36hrs later and not a peep. All of these many weeks we faithfully paid the bill. They finally admit, they can see now (months later) why the order got lost - because they entered it wrong into Salesforce - TWICE. After the terrible communication, no action and 4 months of no service, I request them to just cancel the order and refund us. Silence again. We finally follow-up with them - just to get the cancellation completed and they try stalling on that, and instead offer us a 3mth credit, if we will not cancel. So, final icing on the cake - they couldn't even do the right thing and refund for the months of services they never delivered. The pièce de résistance, now they are trying to get my reviews blocked, because they would rather spend more time trying to covering up their bad service, rather than fix it.

Friendly reps, although no one delivers
Terrible service. Terrible communication. No ownership of responsibility.
No

SNS Professional scammed me

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Average: 1 (1 vote)
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SNS Professional scammed me by sending a bogus virus message with a number attached to it. They won’t refund my money so I contacted Avoxi for assistance as the number they used is provided by them. Avoxi straight-up refused to help me. Seems like they are covering up a Scam.

None
They are supporting scammers
No

AVOXI

Atlanta , Georgia
United States
2001Year Founded
0%Recommend
2User Reviews
Get Quote

Overall Rating

1
1
20%
20%
20%
20%
20%

Service Locations

  • United Kingdom
  • United States
Plan Info
Plan Name AVOXI Start & Grow Virtual Call Center Software
Plan Summary AVOXI offers customers a virtual call center solution that is scalable, flexible, and cost-effective.
Key Features
  • Time of day routing
  • Call Reporting
  • Basic IVR
  • Free Softphones
Notes Charged at $20.00/mo. per agent, or $15.00/mo. per agent with an annual contract. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $20.00
    Promo Price $15.00
    Price Disclaimer Save by choosing a yearly contract.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Start & Grow plan : $20.00 / mo.
    • Take Flight plan : $25.00 / mo.
    • Without Limits plan : $45.00 / mo.
    Annual Contract Prepay
    (per user)
    • Start & Grow plan : $15.00 / mo. x 12
    • Take Flight plan : $20.00 / mo. x 12
    • Without Limits plan : $40.00 / mo. x 12
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name AVOXI Take Flight Virtual Call Center Software
    Plan Summary -
    Key Features
    • Live call monitoring
    • Custom Caller ID
    • Agent performance tracker
    • Custom report builder
    Notes Charged at $25.00/mo. per agent, or $20.00/mo. per agent with an annual contract. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $25.00
    Promo Price $20.00
    Price Disclaimer Save by choosing a yearly contract.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name AVOXI Without Limits Virtual Call Center Software
    Plan Summary -
    Key Features
    • Complex IVR
    • Geographical routing
    • Free Softphones
    • 2 US toll free numbers
    Notes Charged at $45.00/mo. per agent, or $40.00/mo. per agent with an annual contract. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $45.00
    Promo Price $40.00
    Price Disclaimer Save by choosing a yearly contract.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Hosted VoIP UK
    Plan Summary Imagine taking your company to new heights with Avoxi. With our competitive calling rates for 60+ countries/ This includes toll free or local phone numbers. There are no limits to what you can do.
    Key Features
    • Cost savings
    • 24/7 technical support
    Notes - This Plan is available in the following countries :
  • United Kingdom
  • Plan Pricing & Services1
    Regular Price £14.99
    Promo Price N/A
    Price Disclaimer As low as, per month/extension
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox Yes
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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