Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
iCore Networks vs MetroFax
Compare iCore Networks vs MetroFax. Find out whether iCore Networks or MetroFax is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and MetroFax and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 3 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
MetroFax by Metro Hi Speed is one of the cheapest online fax services available. For only $12.95 per fax line, you get 1,000 inbound/outbound pages. Pages over the limit are only $0.03 each. However, there is an activation fee of $9.95 and $2.00...
- Headquater Country:
- Founder Year: 2004
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
Whenever we've had and issue, the folks at MetroFax have been responsive and resolved things right away. Our companies have used their services for years. After all this time we simply expect and consistently receive impeccable service form MetroFax In the end it always boils down to the people providing the service. Other providers of internet services come and go. MetroFax has always been there for us. Alan R.
MetrFax allows for 1000 fax pages per month, which is huge. It has a very easy to use interface that I truly believe ANYONE can learn within minutes and they do not charge per minute but per page that is sent, regardless of the time it takes to send. Love the 24 x 7 Customer Support. I haven't had to use it much though I have had a question or two and was able to get through at whatever time it was that I was call I was happy with the 30 day free service even though it was for the 2nd month after signing up. (Still FREE, Gotta love that!) Metrofax has been a good program for my medium sized business and as I see it now, there is no reason for me to change or even shop around for anything else.