Organizations seeking new approaches and solutions to grow their businesses and enhance employee experiences while cutting costs and delivering value to their customers should engage in collaborative...
iCore Networks vs VoIPo
Compare iCore Networks vs VoIPo. Find out whether iCore Networks or VoIPo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and VoIPo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 42 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
Branded as “The Likable Phone Company,” VoIPo offers affordable home phone solutions to customers in the United States. The company was created by Hostgator, a popular web hosting company, in 2006. Dedicated to delivering a reliable and...
- Headquater Country:
- Founder Year: 2004
- Website: voipo.com
- Headquater Country: United States
- Founder Year: 2004
- VoIPo Residential/Small Business VoIP Plan - $6.21
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
I was with Vonage Residential (another VOIP provider) for several years and loved the sound quality and features that came with the service, but the price increased every year. Vonage was becoming as expensive as an AT&T landline. I saw an advertisement for VoIPo promising all these features for a low price - I was very skeptical. I decided to give them a try. I started the transition to VoIPo by sending a signed request to my old service provider (Vonage) for the release of my phone number a month in advance. I had no idea these phone companies required so much time to release a telephone number these days. Once the number was verified and released VoIPo quickly setup the number on their servers. Configuring the VOIP adapter on my end was relatively painless. Once everything was setup I noticed the voice quality with VoIPo was not bad, but not as good as the outstanding voice quality of Vonage. Considering the money I am saving that is a compromise I will make any day. About a month after the transition the voicemail out for over a week. I was not a happy camper. It took a lot of communication with the help desk over several days before issue was finally resolved. One of the more knowledgeable technicians went through all my settings and got things running smoothly. The voice quality seems a little better too. I have been with VoIPo for about a year and half while using Comcast as my ISP. I have not had any issues since the voicemail failure over a year ago. I am pleased with the current level of service and totally delighted with the price. Yes, I have recommended VoIPo to my friends and relatives. I have taken advantage of their 2 year extension sale.
I have now been with them for two years and while they had their issues at the beginning, you simply cannot beat the price for the number of features you get. Ooma and Vonage are no comparison. The support gave me an attitude about using my own VOIP phone that they "do not support" but still gave me the necessary settings to allow my unit to be used with their system. You have to know what and how to use the control panel if you want a successful phone system. Plugging it in and walking away isn't the way to approach this service at all. I thought I would be smart and switch to the Ooma business and I quickly found out that the VOIPO had so many more features available and that if you wanted anything done at Ooma you had to use their equipment that you needed to purchase from them. I immediately switched back and VOIPO gave me no attitude about my F-up. Lesson Learned ---- Good Service!!