Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
ACN Digital Phone Service vs UniVoip
Compare ACN Digital Phone Service vs UniVoip. Find out whether ACN Digital Phone Service or UniVoip is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and UniVoip and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 4 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
UniVoIP is a Los Angeles-based premier business Voice Over Internet Protocol and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings the best in business...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2005
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
Excellent customer service. We received services that was promised. Active since 05/10/2017 Port in our numbers was done with no pressure on our business activities. Voice mail boxes was setup same day as well as caller ID and all other features which were promised. They are very creative and very well aware and trained of functionality of their services and software which it makes them very different than large service providers. They are very active to solve any outstanding issues that may need attentions. Cut our bill to half and gained new features to better conduct our business. Great team of professionals to know and work with.
The person in charge of customer support (Kenneth) is profoundly rude to customers. Overall, UniVoIP does exactly what many other hosted VoIP providers do, except UniVoIP isn't exactly cheap, and their support is pretty terrible. They rarely, if ever, follow up on hardware issues or even basic glitches. Their answer, more often than not, is to "reset the phone" and basically move on - which is not an actual solution, just a small band-aid to a bigger problem.