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UniVoIP Reviews

UniVoIP is a Los Angeles-based premier business Voice Over Internet Protocol and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings the best in business VoIP technology with enhanced voice services and state-of-the-art IP-Tone phone solutions.

UniVoIP provides a virtual hosted business telephone solution with full Key System functionality. In addition to dedicated Internet connectivity, our solution offers enhanced networked voice services such as auto attendant, mobile twinning, single or multi-site extension dialing, directory services, unified messaging and centralized management. By offering a simple web interface an administrator or an end user can access and personalize the company's telephone system.

UniVoIP's integrated solutions deliver many significant benefits to the small business including cost savings, control, and customization capabilities for an organization's individual needs.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Shocking way to treat a 3+ year client.

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Average: 1 (1 vote)
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We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, Steve, who actually seemed like he wanted us to succeed.

Response from UniVoIP:

Hi nonstopleiman, we are sorry to hear that you experienced issues reaching out to us regarding your contract term. We take our relationships with our customers very seriously, and we regret to have missed the mark with you. Please be assured that we continuously work to address issues with missed customer communication, and our teams regularly undergo intensive training to ensure customer matters are handled most efficiently and to the customer's satisfaction. We apologize for any inconvenience you may have experienced in the past. Should you like to further discuss, please call our UniVoIP Success Team at 855-864-8647. Thank you for your feedback.

Great when steve was around years ago.
Horrible since Steve left.
No

Univoip

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Excellent customer service.
We received services that was promised. Active since 05/10/2017
Port in our numbers was done with no pressure on our business activities.
Voice mail boxes was setup same day as well as caller ID and all other
features which were promised.
They are very creative and very well aware and trained of functionality of
their services and software which it makes them very different than large
service providers.
They are very active to solve any outstanding issues that may need
attentions.
Cut our bill to half and gained new features to better conduct our business.

Great team of professionals to know and work with.

Excellent customer service
Non
Yes

Mediocre Support

user_review
4
Average: 4 (1 vote)
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Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
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Average: 3 (1 vote)

The person in charge of customer support (Kenneth) is profoundly rude to customers. Overall, UniVoIP does exactly what many other hosted VoIP providers do, except UniVoIP isn't exactly cheap, and their support is pretty terrible. They rarely, if ever, follow up on hardware issues or even basic glitches. Their answer, more often than not, is to "reset the phone" and basically move on - which is not an actual solution, just a small band-aid to a bigger problem.

Response from UniVoIP:

Hello DP_55. Thank you for providing feedback on our services. We understand how difficult and frustrating your experience could have been, but please know that this is not typical behavior from our Support Team. We are proud to say that our support team has achieved an average 4.9 out of 5 customer service rating and are recognized industry-wide for providing a homegrown approach to customer care. We assure you that all UniVoIP teams are closely monitored and trained to improve the overall customer experience, and rude behavior is not tolerated. We appreciate your feedback and would be happy to discuss your experience further. Please call us at 855-864-8647.

Reliability is good
Customer support is terrible; very expensive for what you get
No

Univoip Voip Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Why oh why did we not find Voip and UNIVOIP sooner. To think of all of the money we wasted with the old fashioned telephone company makes me cry. We have ben able to save enough money using Univoip to save layoffs we might have had to make otherwise.
We are a small company and though we make a lot of phone calls we are not very technical. No problem as the Univoip staff helped us get started seamlessly. From the time we signed up to the time we made our first call was less than two weeks. We love the fact that we can move extensions without calling in a pone guy who charges us $50 per hour.
There are many pluses and few negitives.

Professional Quality Great Customer Service
none
Yes

UniVoIP

2005Year Founded
50%Recommend
4User Reviews
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Overall Rating

3.5
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