UniVoip Reviews

UniVoIP is a Los Angeles-based premier business Voice Over Internet Protocol and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings the best in business VoIP technology with enhanced voice services and state-of-the-art IP-Tone phone solutions.

UniVoIP provides a virtual hosted business telephone solution with full Key System functionality. In addition to dedicated Internet connectivity, our solution offers enhanced networked voice services such as auto attendant, mobile twinning, single or multi-site extension dialing, directory services, unified messaging and centralized management. By offering a simple web interface an administrator or an end user can access and personalize the company's telephone system.

UniVoIP's integrated solutions deliver many significant benefits to the small business including cost savings, control, and customization capabilities for an organization's individual needs.

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Univoip

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Excellent customer service. We received services that was promised. Active since 05/10/2017 Port in our numbers was done with no pressure on our business activities. Voice mail boxes was setup same day as well as caller ID and all other features which were promised. They are very creative and very well aware and trained of functionality of their services and software which it makes them very different than large service providers. They are very active to solve any outstanding issues that may need attentions. Cut our bill to half and gained new features to better conduct our business. Great team of professionals to know and work with.
Excellent customer service
Non
Yes

Mediocre Support

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
The person in charge of customer support (Kenneth) is profoundly rude to customers. Overall, UniVoIP does exactly what many other hosted VoIP providers do, except UniVoIP isn't exactly cheap, and their support is pretty terrible. They rarely, if ever, follow up on hardware issues or even basic glitches. Their answer, more often than not, is to "reset the phone" and basically move on - which is not an actual solution, just a small band-aid to a bigger problem.
Reliability is good
Customer support is terrible; very expensive for what you get
No

Unhappy Client - Univoip

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
Univoip is not a carrier. The service is through Windstream. Save a lot of money and hassle and go straight to Windstream.
None
Everything about this 'company'
No

Univoip Voip Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Why oh why did we not find Voip and UNIVOIP sooner. To think of all of the money we wasted with the old fashioned telephone company makes me cry. We have ben able to save enough money using Univoip to save layoffs we might have had to make otherwise. We are a small company and though we make a lot of phone calls we are not very technical. No problem as the Univoip staff helped us get started seamlessly. From the time we signed up to the time we made our first call was less than two weeks. We love the fact that we can move extensions without calling in a pone guy who charges us $50 per hour. There are many pluses and few negitives.
Professional Quality Great Customer Service
none
Yes

UniVoip

2005Year Founded
50%Recommend
4User Reviews
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Overall Rating

3.5
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