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ACN Digital Phone Service vs VoIPNet
Compare ACN Digital Phone Service vs VoIPNet. Find out whether ACN Digital Phone Service or VoIPNet is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and VoIPNet and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 0 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
VoIPnet Technologies is a business-grade hosted Voice Over Internet Protocol (VoIP) solution that provides your organization with a low-cost, high-reliability alternative to costly PBXs, key systems, or Centrex lines. VoIPnet uses the power of IP...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2007
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
Signed up for this service when Sunrocket whent out of buesness, they count time from when you sign up. After a week there was no sign of the Phone adapter being sent on the Carriers Web page after a couple of emails finaly recieved the equipment so much for the month to try the service out, I found the service quality was much worse that the quality I had with Sun rocket. Not only a lot of interference but also a lot of dropping of calls. I was not able to work with them on because as my phone adaptor came 2 weeks into my first month and I figured I should try the phone a couple of times on different days to make sure the problem was not just a bad call. I then requested disconnect through the web sight. This was the only thing that happened quickly. but even though I terminated befor the end of the month period and this was confirmed and I followed their instructions in mailing back the equipment they still charged my credit card with the next months service and a disconect fee. Complaining to support was useless and all I was able to get was able to get was a vage reference to small print (which I feel I had complied with to the letter). Thus I had a very expencive 10 days of VoIP service.
i have never in my life ran in to a operating company that has NO customer service, to bad i have never had any down time with this company the quality is great but if you want to add a second line it takes months to do and i have extra charges on my credit card that should not be there at one time i got a hold of a real person and they said they would fix it but it has been months of phoning with out any replies from this company all they want is your money don't bug them other wise