Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
ACN Digital Phone Service vs MagicJack Plus
Compare ACN Digital Phone Service vs MagicJack Plus. Find out whether ACN Digital Phone Service or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and MagicJack Plus and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 9 Reviews
- 18 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2007
Users Average Rating
Recent User Reviews
TERRIBLE TELEPHONE COMPANY! Was charged $60.00 for the equipment that I was also not apprised of an extra expense when I connected with the service. Asked why the extra charge and was told it was for equipment. When I went to ask where to return said equipment, it is now an extra charge for starting and there is an extra charge to terminate service. The early termination charge was over $80.00...so that is one hundred and forty more for a really crappy service and equipment that is now more e-waste. Had been assured it would cost no more than the current service with the land line per month, it was ten dollars more per month...with the start up costs and the early end fees it was a lot more than ten bucks a month more. Was disappointed that I had to go through the inconvenience of changing #’s temporarily to port my # and was not pleased to be charged for equipment in order to use ACN's service. I would not have had to pay an extra amount to continue to use a land line without a temporary change in my phone # and I would not have been out of commission to receive calls during this time either. However, I paid this extra expense without complaint, assuming that the inconvenience of the switch and the extra expense would see some benefit to having a digital service over the land line. However, I had a number of times where the phone was not functioning at all so I had no phone service at all and a number of times that I had to wait a lengthly time to dial a number and a number of times where the dial tone was delayed in functioning as well. However, I continued to use the service without complaint on my end, even though I was finding the service much less than satisfactory than the land line that worked without fail. The reason I returned to a land line is because I had an incident with the home alarm company that highlighted the fact that ACN's service was not compatible with our alarm company’s service…and many others as well…without a large expenditure and another dedicated phone line. We have a monitored alarm system that was not in service during the entire time that we were a ACN customer. Had I had a fire, theft or emergency incident I would not have been able to use this service. Had I had issues during the times the phone was out of service entirely, I would have had to go my neighbours for 911 service. During this time my husband was out of town working most of the time and I was alone in the home. I don't use a cel phone, one cel phone bill is enough expense for us. We paid for this security service the entire time without actually having a land line connected to the service. Over 30.00 a month for 11 months for service I was not actually receiving ~ $330.00 for security I was not actually benefitting from because I was an ACN customer. Asked ACN to please, please notify their customers that their monitored alarm systems do not function with this digital service. No feedback. Had I been aware of this issue, I would not have become an ACN customer in the first place. Would expect that this would be an issue with many other customers who also have monitored alarm systems with land lines. Would like to return the ACN equipment and had expected some refund of equipment costs. Nope, there was a large charge to end a dysfunctional relationship. More e-waste in my home needing to go to the recycle centre. Have had other tech companies collect their equipment but ACN likes to download the costs onto everyone else, instead of taking some ownership of the fact that they are creating more e-waste with starting up clients and then very shortly, in my case, having them disconnect services. Had they been a decent service we would have been long term clients and the equipment would have had a lengthly service. Was not going to complain about the fact that I was left unsecured for almost a year (and paid over 300.00 for nothing). The fact that I am not the only one that would not have an alarm system functioning in the home is a larger issue so it's prompting me to add this review. The fact that the story of charges changes to suit them is pretty brutal customer service. The fact that you could be entirely without a phone all together is a pretty big problem with a phone service provider. After my last chat with customer service I don't feel they are interested in communicating the down sides of porting a land line to a digital platform to current or new clients. It would be much better customer service to recognize the safety issues that are not being dealt with in the home. ACN is going to be involved in some court cases for liability issues in the future. This is a terrible company to deal with. Don't compromise your safety - do not deal with them! Having a functioning phone is a basic safety issue.
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
I am currently using the Magic-Jack Plus device. This device powers up by the 5 volts / 1 A adapter recommended by the manufacture. I noticed that when the voice static happened in back ground then I have to replace to the new power adapter and it will be fine. It seems to be the Magic-Jack device overheats causing the power adapter burned out quickly. I have replaced the new power adapters within the past few months and continuing to do the same in the future. So bad for the quality with this device. Also when using the Magic-Jack and the date and time setting up in my home phone are always in-corrected with my current region. I contacted the customer services and they can not resolve this issue because they are located in different state. They also don't have the direct contact email. I have to wait a way long in the telephone conversation with them when needed.
I purchased MagicJack in March 2018. I opted for selecting my own phone number, which I believe cost an extra fee of $10 one time only. I set up "Auto Renewal" on my account online as I pay all of my bills with auto-pay. I have a cell phone, and use it for everything. The ONLY reason I purchased MagicJack was in case I lose my phone in the house, I can use the MagicJack phone to call my cell phone. I also can use my home phone if my cell phone is broken, and I have no phone, or need to call my cell phone provider from a different phone other than my cell phone. My subscription expired in March 2019 but, because I set up "Auto-Renewal," my service automatically renewed, however, in August 2019 I misplaced my cell phone and picked up my MagicJack home phone to call my cell phone to locate it. There was a dial tone, but when I started to enter my cell phone number, I received a message on the phone that said I needed to renew my service???? So why did I receive a dial tone then? And why would I have to renew since I set up auto-pay? As everybody says, customer service is a FRICKIN JOKE! In order to get someone on the phone, you need to call the sales department 8006244252 (M-F 9am to 11pm ET and Sat/Sun 10am to 7pm,) and press Opt 1, enter your MagicJack phone number, then option 1, then option 0. I found this out after numerous attempts to reach the billing dept (8448662442 10am to 7pm ET, closed on weekends.) I explained that I am on auto-renewal but picked up my phone to use it for the first time since my service renewed on 3-24-2019, and received a message that I need to renew my phone service - why??? After being on the phone almost an hour with the cust svc rep, I found out that even though I was set up for auto-renewal, IF you paid to select your own phone number when you got the service, auto renewal DOES NOT renew your phone number!! Auto renewal ONLY renews the service, NOT your number. You have to call customer service every year to renew your phone number. The rep told me she could renew my number, but suggested I turn off auto-renewal as I have to call to renew my number EVERY YEAR. Not only that, calling to renew is cheaper than auto-renewal! I highly recommend auto-renewal ( IF you did not select your own phone, so you don't have to spend hours on the phone with a customer service rep.) Auto renewal is $45.61 per year whereas manual rennewal (calling) costs $44.83 yearly - it's cheaper but only less than a dollar cheaper, so it's easier to auto-renew, again, ONLY if you did not select your own. I also recommend NOT renewing for more than one year at a time because several reviews mentioned consumers purchasing 3 yr plans, and some 5 yr plans only to expire 1 yr later and MagicJack tells them they have to renew AGAIN, AND would NOT refund the money they already paid for a3 yr or 5 yr plan. The main thing i wish to convey here, though, is IF you opted to select your own phone number, setting up AUTO-RENEWAL ONLY renews the phone "service" for one year, and does NOT renew your phone number - you have to call EVERY YEAR to renew. The customer service rep I had was HORRIBLE, kept cutting me off! She'd read stuff off real quick, and when I'd ask a question, she just kept talking over me, like she couldn't hear me. It took an hour to understand what the issue was when I called, because she talked fast and refused to let me ask questions. I finally got mad and asked her to stop talking over me, and ANSWER my questions!!! She was the WORST customer service rep I have EVER dealt with. Other than all of that, I really do not use my home phone. But when I have on occasion, the service is fine, the call is clear. MagicJack does NOT offer Caller ID-Name. Your phone will display the phone number that dialed you, but no name is displayed. If your home phone is programmable, and you can program phone numbers into it, when someone calls you, who's number is programmed in your phone, your phone itself will then display the caller's name; it works the same as a cell phone - if the person calling you is already in your contacts, their name will show up when they call you. Now MagicJack is charging an extra $10 for "Concierge" service - I do not pay for this service. It is for "Premium Support" (they give you a different phone number to call,) and discounts on replacement devices. Because MagicJack runs off of wireless internet, you need to have a good connection for MagicJack to work when dialing out or receiving calls.