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ACN Digital Phone Service vs FluentStream Technologies

Compare ACN Digital Phone Service vs FluentStream Technologies. Find out whether ACN Digital Phone Service or FluentStream Technologies is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and FluentStream Technologies and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 8 Reviews
  • 26 Reviews
2.1
4.7

Overview:

ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...

FluentStream Technologies offers a fully hosted business VoIP phone solution designed to help businesses work smarter and simpler. Their phone solutions come with over 90 features plus business app integrations to help organizations connect...

Provider Info

Plans Available*

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Users Average Rating

Recent User Reviews

After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.

TimRDelph February 20th, 2019

Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing

nettestheone January 6th, 2015

Our needs weren't particularly easy. Two small companies at one location operating separately and answering the phones with 2 business names (with shared personnel), using an old phone system in a small office, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly. FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3. Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for he $ spent are VERY advanced. We tried two others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-taking customer service. If you are like us, you will save thousands per year and for small businesses, and more importantly for large businesses, that can be significant. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!

KFADV October 8th, 2018

I have been a FluentStream customer for a little over a year now and am completely 100% satisfied. The features we now have make our small business seem much larger to our customers and enables us to provide a much better service as well. The customer support has been outstanding and the questions I have had have been answered and explained and support has been available non-stop. Extremely cost efficient! I highly recommend!!

Deephones November 16th, 2016
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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