Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
ACN Digital Phone Service vs iTalkBB
Compare ACN Digital Phone Service vs iTalkBB. Find out whether ACN Digital Phone Service or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 12 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
iTalkBB should feel honored to received one star! Because they deserve zero star!! I have been in the US for more than 17 years. I have to say iTalkBB has been the worst companies I have ever dealt with. They gave you the warmest welcome when you sign up. But you will expect the most greedy goodbye experiences when you cancel. I transferred my number to Verizon in 4/18 2017, and thought italkbb service will be automatic be canceled. However, just want to confirm, I called iTalkBB in 4/20 to confirm. They tried every methods letting me to stay with their services. After they realized I will definitely go, they changed. I insist that don't charge me any more. They agreed. Two months later, I found they charged my credit card for $29.97 for the service of 4/20 - 5/19. I called them, they said you called at the first day of the billing cycle, we have to charge the whole month!. I said my number was already transferred to Verizon in 4/18, how did you provide the service for me for 4/20-5/19? they refuse to refund!! To all who want to sign up iTalkbb: Please, not only their service are really bad!! but also you have much much better options: Use Skype to do international phone call!! For international calling to landline or cell phone in China from your cell phone in the US, 400 minutes/$2.99, 1000 minutes/$4.99. Very convenient, and crystal clear!! For all iTalkBB users, dump this company, and run away as soon as you can to same 90% of your international call of Talkbb, and get much better signals and much better services in Skype!!
If less than Zero rating were possible, I would give such a rating! This is the worst company I have ever worked with. I used their iTalkBB TV box so that my mother could watch Chinese programs. First, I had to pay $49.99/year for Renting the box, in addition to $10/mo for the phone service. I told them that I don't need the phone service, only the TV box for Chinese programs, then I was told that I would pay $15/mo if I don't use their phone service! Blood suckers! I had to keep the phone service even though the phone service has never been used. Fast forward, at the first day of the second year, I was charged another $49.99 for renting the TV box for the whole year. Within one month, I needed to cancel the TV service, since my mother had left for travel. I was told, not only do I need to pay another month of phone service which has never been used, but I won't get any refund of the $49.99 charge for the whole year, even though, I had only used it for less than a month. Additionally, I need to return the box to them within 15 days, or I'll be charged $75! This company is all about finding ways to charge you more fees, rather than providing good customer service, and a good customer experience. I will never, ever, do business with this company again, nor will I ever recommend this company to anyone I know. Avoid this company like the plague.