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ACN Digital Phone Service vs Voiceral Communications
Compare ACN Digital Phone Service vs Voiceral Communications. Find out whether ACN Digital Phone Service or Voiceral Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Voiceral Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 8 Reviews
- 5 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Voiceral Communications no longer has a working website; because of this, we assume it's out of business. Please continue to post reviews about your experiences, though — knowing about old providers will help current customers make better choices...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2005
Users Average Rating
Recent User Reviews
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected] HERE IS THE STORY: I was a faithful Voiceral user for years! I referred all my friends and family to this company. I told them that this company was small and personal and had great customer service! Yeah, the phone service and quality was shotty and I had to reboot at least once a day, and half the the person on the other end of the phone couldn't hear me, or said i sounded like I was under water. But I still defended the company. I told everyone, "oh, it's just digital phone, it has its quirks, but you cannot beat the price! And the customer service is great!" So after years of defending this company, I found MAGIC JACK! What a light in the darkness. Sure I had to change my phone number, but $20 cost a year for unlimited calling? You can't beat that. To my amazement the phone quality for Magic Jack is amazing compared to Voiceral.....so we decided to make the full switch. I called to cancel my Voiceral account.....no answer. Left a message, no return call. Left another message....still no response. After many messages left, and no return calls, I thought I would never be able to cancel my phone account with them. FINALLY, I got a call, from the very rude owner, telling me that my phone had already been disconnected way back when got my message! WELL YOU NEVER TOLD ME THAT! Then he tells me that he tried to issue me my refund (as I was on the yearly payment plan and he owes me 1/2 a years money back!!!) but there where problems with my credit card account. So he told me he wasn't aloud to re-issue it or something, so i needed to write him a letter saying that i will not try to claim back charges on my card, and then he will mail me a check for the back balance. BOY AM I STUPID! I was a nice trusting person and emailed him what he wanted because I figured that there are decent people in the world. Now, it has been over 2 months, and I still have no check for the money he promised me. I have EMAILS TO PROVE IT THAT HE SAID HE WOULD SEND ME THE MONEY! YET HE STILL HASN"T GIVEN ME A DIME!!!!! THe last 2 months of my life have been spend calling him every day leaving messages and emails demanding my money back, with no response!!!!! THIS MAN IS A CROOK! DO NOT TRUST THIS COMPANY!!!!! ***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected]
Dave Convoy, who writes excellent reviews about his own (Voiceral) service, on this site is a liar and a thief. He has stolen my phone number, which I have had for 16 years. My guess is that he just doesn't want to refund any money..paid for a year in advance. He doesn't like to have to send replacement modems when one of his go bad because it will cost him money. He blames every problem with his service on someone else..me (client), other providers (Time Warner), crossed cables (ethernet cable must be plugged in wrong) etc. I have tried to get my phone number ported since the end of November and finally had to get a new number the end of January in order to have working phones from a new provider. Have filed with the FCC and hope to get results but that will take time. DO NOT even think of using this voIP service. You will regret it.