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ACN Digital Phone Service vs magicJack
Compare ACN Digital Phone Service vs magicJack. Find out whether ACN Digital Phone Service or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 8 Reviews
- 253 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Users Average Rating
Recent User Reviews
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I don't have a problem with these folks. works great using Higher speed DSL My DSL service cost more than the MJ phone line The main complaint is the time on the phone is 1-2 hours off. MJ says no remedy.. i.e. Deal With It ! I don't get a alert for phone messages on the receiver. Have to Pick up the receiver will tell you if you have phone msg.
I have been a MagicJack customer since 2013. I had a 5 years service. Then recently on 03/23/2019 when I was trying to renew my account, they took $104.80 from my account and didn't provide me with any kind of confirmation number. Then I called them to find out what is going wrong, the first person hung up on me saying there was no history of payment. Then I called back again, to hear the same thing. The second person told me that she won't be able to help me because there is no payment made for my account, then who took the money out of my account?