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ACN Digital Phone Service vs magicJack
Compare ACN Digital Phone Service vs magicJack. Find out whether ACN Digital Phone Service or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 220 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
Purchased Magic Jack Go device 6 months back and received bad device . I have issues form the installation of the device . Initially no receiving call but I am able to make calls. To catch up Customer service team, every time I need to spend 40 min to 1 hour and every one ask same questions but no output . finally after 5 calls this issue was fixed. and for last 2 months device is not working no green light at all on the device . Phone getting charged but shows no lines. had around 20 calls with customer service team till now. still device is not working. we did trouble shoot multiple times , commenced device directly to Modem , connect device to laptop and updated firmware as well still not working. phone not working for last 2 months . still customer service team ask to pay more Money to get device. Discussed customer service team and their account department almost 5 time . they confirmed over phone that they will send device to me and tracking number soon but they don't send that discussion over email as well for proof . I haven't received device yet.
I truly believe a magic jack will work great if you have good internet service. If you have lousy internet, like DSL, you won't be happy. When I had Verizon DSL, my magicJack didn't work worth a damn. Now that I have Comcast high-speed internet, it works great. Never a glitch or flaw. Sounds as good as any hardwired phone back in the day.