Gone are the days when businesses simply rely on a plain old telephone system (POTS) to communicate with their workers and customer base. With the advent of digital transformation, updates and...
ACN Digital Phone Service vs magicJack
Compare ACN Digital Phone Service vs magicJack. Find out whether ACN Digital Phone Service or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 234 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
I have spent hours on the phone with the Magicjack support people, and still have a device that will not work with my operating system. It appears that they sell devices to Mac users knowing full well that it is incompatible with the latest Mac software. You will not find this disclosure on their website, and they will not refund your money when you find that it does not work with your system. Instead, they will put you on hold, transfer you to another department without warning, and obfuscate rather than admitting that the problem is on their end. After hours on the phone, they will then tell you that a fix is in the works, you just need to be patient while they are working on it. This company scams people, plain and simple.
I bought my first MJ in 2007 and I still use it today though mostly only use it for questionable contacts where I suspect my number will be spammed or added to telemarketing list. I've bought two newer units (MagicJack Plus) over the years and they also work just fine. I used the first magicjack USB dongle with a laptop while driving truck cross country from 2007 to 2012. I used it for all communication with dispatch and to send in my trip and pay information. On occasion I would even send a fax with MJ though I learned I had to turn down the fax speed and only send B&W. I currently use two MagicJack Plus units for my home phone and home business phone lines. A few points I'll make. The older USB style has to be used in a powered USB port while the newer units with a RJ45 jack do not require a PC to use. ALL MagicJack need a high speed internet connection and a very good power source. Once, while messing with the configuration of my router, i did mess up the magicjack and customer service was no help at all in getting it running again, I did work that out on my own. The quality of the Dongle is not the best, but has lasted me since 2007 with repeatedly plugging and unplugging it in the USB port. The AC jack for the MagicJack Plus stopped working after a year though it does work for with a quality replacement I bought. I have the two MagicJack Plus plugged into the same UPS I have the router & modem plugged into which allows me to have phone service during a power loss unless the internet service goes down as well. MagicJack is as easy as getting cheese-wiz out of a can. The only prerequisite is an IQ over 75