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ACN Digital Phone Service vs VoIPLy

Compare ACN Digital Phone Service vs VoIPLy. Find out whether ACN Digital Phone Service or VoIPLy is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and VoIPLy and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 10 Reviews
  • 14 Reviews
1.9
2.8

Overview:

ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...

Based in Pittsburgh, Pennsylvania, VoIPLy is dedicated to providing simple and reliable phone solutions to businesses. Founded in 2012, VoIPLy was developed to address the changing communication needs of companies, especially for small to mid-...

Provider Info

  • Website: www.myacn.com
  • Headquarters Country:
  • Founder Year: 2002
  • Website: voiply.biz
  • Headquarters Country: United States
  • Founder Year: 2012

Plans Available*

  • N/A
  • Business Pro - $15.00
  • Faxing - N/A
  • Home Service - $7.16

Users Average Rating

Recent User Reviews

I was a customer for 6 years. A few months ago, the lines suddenly went dead (voice and separate fax). I called support and they figured out the adaptor went dead. They sent me a new one. After a few months, I ported my numbers to another company. They charged me for a new month days after the porting. Then they hit me with a $90 early termination fee and a $14.99 transfer fee (each line). With taxes it came to $255. This in addition to the $55 for the month after the porting. The reason for $255 charge was because of the new equipment. Equipment that replaced their defective equipment! Stay away. A complete rip off.

Mnic121 November 23rd, 2021

TERRIBLE TELEPHONE COMPANY! Was charged $60.00 for the equipment that I was also not apprised of an extra expense when I connected with the service. Asked why the extra charge and was told it was for equipment. When I went to ask where to return said equipment, it is now an extra charge for starting and there is an extra charge to terminate service. The early termination charge was over $80.00...so that is one hundred and forty more for a really crappy service and equipment that is now more e-waste. Had been assured it would cost no more than the current service with the land line per month, it was ten dollars more per month...with the start up costs and the early end fees it was a lot more than ten bucks a month more. Was disappointed that I had to go through the inconvenience of changing #’s temporarily to port my # and was not pleased to be charged for equipment in order to use ACN's service. I would not have had to pay an extra amount to continue to use a land line without a temporary change in my phone # and I would not have been out of commission to receive calls during this time either. However, I paid this extra expense without complaint, assuming that the inconvenience of the switch and the extra expense would see some benefit to having a digital service over the land line. However, I had a number of times where the phone was not functioning at all so I had no phone service at all and a number of times that I had to wait a lengthly time to dial a number and a number of times where the dial tone was delayed in functioning as well. However, I continued to use the service without complaint on my end, even though I was finding the service much less than satisfactory than the land line that worked without fail. The reason I returned to a land line is because I had an incident with the home alarm company that highlighted the fact that ACN's service was not compatible with our alarm company’s service…and many others as well…without a large expenditure and another dedicated phone line. We have a monitored alarm system that was not in service during the entire time that we were a ACN customer. Had I had a fire, theft or emergency incident I would not have been able to use this service. Had I had issues during the times the phone was out of service entirely, I would have had to go my neighbours for 911 service. During this time my husband was out of town working most of the time and I was alone in the home. I don't use a cel phone, one cel phone bill is enough expense for us. We paid for this security service the entire time without actually having a land line connected to the service. Over 30.00 a month for 11 months for service I was not actually receiving ~ $330.00 for security I was not actually benefitting from because I was an ACN customer. Asked ACN to please, please notify their customers that their monitored alarm systems do not function with this digital service. No feedback. Had I been aware of this issue, I would not have become an ACN customer in the first place. Would expect that this would be an issue with many other customers who also have monitored alarm systems with land lines. Would like to return the ACN equipment and had expected some refund of equipment costs. Nope, there was a large charge to end a dysfunctional relationship. More e-waste in my home needing to go to the recycle centre. Have had other tech companies collect their equipment but ACN likes to download the costs onto everyone else, instead of taking some ownership of the fact that they are creating more e-waste with starting up clients and then very shortly, in my case, having them disconnect services. Had they been a decent service we would have been long term clients and the equipment would have had a lengthly service. Was not going to complain about the fact that I was left unsecured for almost a year (and paid over 300.00 for nothing). The fact that I am not the only one that would not have an alarm system functioning in the home is a larger issue so it's prompting me to add this review. The fact that the story of charges changes to suit them is pretty brutal customer service. The fact that you could be entirely without a phone all together is a pretty big problem with a phone service provider. After my last chat with customer service I don't feel they are interested in communicating the down sides of porting a land line to a digital platform to current or new clients. It would be much better customer service to recognize the safety issues that are not being dealt with in the home. ACN is going to be involved in some court cases for liability issues in the future. This is a terrible company to deal with. Don't compromise your safety - do not deal with them! Having a functioning phone is a basic safety issue.

sherry November 20th, 2019

We ported one of our numbers to test their service, and it was a mess from start. Cannot reach "customer service" by phone, cannot forward to any other number, log-in problems, etc., etc., etc. Avoid this company and save yourself untold frustration.

DGT August 4th, 2023

I have had VoIPly's business offering for just about a year now, using their month-to-month billing. I'm also using a single VOIP to analog adapter that the company furnished. The service has worked for me, but it has been very quirky. Following is not an exhaustive list of observations: * When you order the service, they provide a control panel with its own unique URL. You'll need to bookmark that URL, because I'm not sure it was actually provided in any of the emails that I've received. * There is a very limited amount of online help at voiply.com, and often the help references the portal at https://my.voiply.com. But I noticed that I cannot use the portal, I can only use the special control panel mentioned above. And that special control panel may not have features that are available on my.voiply.com. I cannot tell why that is. * Customer service is mostly through a chat feature. There is often a delay of up to 5 minutes or so between your first message and the reply -- after that, the support is more timely. They always email you the chat, and sometimes they will email you every chat you've ever had, as if it were one long chat. * They have a music-on-hold feature that is very versatile. I tap the switchhook (on the telephone connected to my adapter) to start the hold. If I hang up the phone after that, I'll hear it ringing until I can get to a different extension. You can't change the hold music, but it's a nice classical guitar piece that's not very short and loops after a reasonable amount of time. * Sound quality seems comparable or better than Magic Jack. I have not lost or dropped calls as yet. That's as to the actual VOIP to analog adapter. * However, the Voiply app on my iphone does not work well. Dropped calls, unable to transfer calls (or worse, I transfer someone into the Twilight Zone), unable to use three way conferencing. I ultimately had to uninstall the app. * I have not tried to add any additional equipment to the service, but it looks like there's a monthly charge for the original adapter, and then an additional monthly charge for each additional item of equipment you want to add. * One line on their control panel mentions that you can add additional numbers for about $2.00/month, roughly. But then they don't give you any way of requesting it. * But they make it somewhat easy to port in a number. There's an online form that you use. The only problem is that after you submit the form, it gets converted to an email that is sent unencrypted to the provider with a copy to you. Bear that in mind if you are the concerned about the security of the number you are porting. That said, it takes about a week for the number to port successfully. * In my case, I ported in my original number, then I ported in a second number. But the result was entire unexpected. On the control panel, I can only work with the second number. The first number is listed as my main number, but if I actually dial that number, I get an instant hangup. If I use my second number, it rings on my actual adapter and connected extensions. Yet when I dial from my adapter, the caller ID is for the first (dead) number. I actually don't mind this result, but as I said, it was very unexpected. * Voiply doesn't supply busy signals or recordings. If you dial a number that is busy or disconnected, you don't hear anything except perhaps a ring or two. The line simply goes dead. I can sometimes dial out on a non-Voiply line to confirm what happened. * On the control panel, I like that you can create menu selections using an artificial male or female voice. The voice is authentic-sounding. As a bonus, you can save the voice as its own .mp3 file that you can then upload on another phone service such as Number Barn. BOTTOM LINE: I'm not sure the service is really ready for prime time in its current form, but I can somehow use it. Still, it's not for everyone, and it's certainly not for the faint of heart or for someone not reasonably versed in telephony or VOIP.

airwaves April 23rd, 2022
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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