Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
ACN Digital Phone Service vs Zulu
Compare ACN Digital Phone Service vs Zulu. Find out whether ACN Digital Phone Service or Zulu is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Zulu and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 8 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
When it comes to cloud communications, Zulu delivers a product that is designed with businesses in mind. The system is sleek and aesthetically pleasing, and functions just like other phone systems minus the excessive wiring and network switches....
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
The only thing that matters on a car lot is not missing a call. We put in the cordless system and every salesman carries one whether they are at their desk, in the service bay, or on the lot. We never miss calls sitting at desks.
We purchased a system for our company to replace an older NorTel system. We use a both desktop IP phones and the cordless handsets. Sound quality is much better our previous system and our outside sales persons are now able to use their iPhones to accept business calls. We also like the voice mail to email feature so that salespersons can get messages without having to call back in to check their mailboxes.