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ACN Digital Phone Service vs TinCanTalk
Compare ACN Digital Phone Service vs TinCanTalk. Find out whether ACN Digital Phone Service or TinCanTalk is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and TinCanTalk and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 31 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
TinCanTalk is a residential VoIP service provider that supplies top-quality customer service over a top-quality connection. They state their terms and fees up front and try to keep things simple.
While TinCanTalk's motto is "as simple as...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2005
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
I choose to go with Tin Can Talk primarily for their customer support. When you do a search for VOIP providers, Tin Can Talk is not at the top of the list, and in some cases is not even on the list. However, if you dig a little bit, you will find them and they have excellent reviews! When you call them, they answer. When you email them, they reply. When you have a problem, they solve it. In my opinion, their customer support is second to none. They are not the cheapest (you get what you pay for), do not have the best features (some of which are never used anyway), and their web interface is not the best (but it gets the job done). This is a company that, I believe, truly cares about its customers and will do all they can to solve any problems you may have. They really want their customers to be satisfied. I can not emphasize enough Tin Can Talk's customer support. What good is a product if the company that sells you that product will not support it. I plan to be with them for a long time.
Can not rate this company highly enough. The owners are very proactive, helpful and knowledgeable. You do not have to talk to a machine you get a real live person.