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ACN Digital Phone Service vs Phonebooth
Compare ACN Digital Phone Service vs Phonebooth. Find out whether ACN Digital Phone Service or Phonebooth is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Phonebooth and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 8 Reviews
- 8 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Phonebooth OnDemand is Bandwidth.com's simplest VoIP plan. Phonebooth OnDemand is also one of the most cost-effective hosted VoIP plans on the market. (Bandwidth.com owns Phonebooth and also offers additional...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2003
Users Average Rating
Recent User Reviews
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
Phonebooth sucks. Literally the worst company I have paid for a service and I’ve been with them for 6 years. Don’t keep your card on file with them or they will arbitrarily charge it for whatever amount they please. Horrible support, no features or perks. They are in the dinosaur era of voip service. I can’t recommend to find a different provider enough.
I liked Phonebooth initially. However, the phones they support are old and have reached end of life. They don't support Polycom phones with 4.0 firmware or newer. Neither do they support any Yealink phones available in the market now. I have called several times and created several cases for help but the only response I get is that they don't have any information about future plans. May be they are planning on closing shop soon. Who knows... they don't know either.