Call screening has been a boon in the world of telecommunication, significantly impacting how businesses and individuals manage their incoming calls. But what exactly is call screening, and why is it...
8x8 vs VoIPLy
Compare 8x8 vs VoIPLy. Find out whether 8x8 or VoIPLy is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and VoIPLy and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 51 Reviews
- 14 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Based in Pittsburgh, Pennsylvania, VoIPLy is dedicated to providing simple and reliable phone solutions to businesses. Founded in 2012, VoIPLy was developed to address the changing communication needs of companies, especially for small to mid-...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Business Pro - $15.00
- Faxing - N/A
- Home Service - $7.16
Users Average Rating
Recent User Reviews
Our company got 8X8 and had trouble from the get go to set it up. I asked for help and even offered to pay someone to come out and set it up but was told they don't do that and I could watch some videos or look at their website for help. About 5 months later of never using the service and paying for it, the owner of the company passed away with Covid. I called and asked to cancel the service as we were deciding whether or not the company would continue. They said the only way to cancel is to pay the entire 2 year contract in full. Just a terrible customer service experience and a no very understanding or compassionate business. Think twice before signing up for their service!
The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now in the sixth day of waiting, yesterday lost a $1500+ of revenue because of this and who know how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits. My advise - never work with this company and if you are working with them now - run without looking back.
We ported one of our numbers to test their service, and it was a mess from start. Cannot reach "customer service" by phone, cannot forward to any other number, log-in problems, etc., etc., etc. Avoid this company and save yourself untold frustration.
I have had VoIPly's business offering for just about a year now, using their month-to-month billing. I'm also using a single VOIP to analog adapter that the company furnished. The service has worked for me, but it has been very quirky. Following is not an exhaustive list of observations: * When you order the service, they provide a control panel with its own unique URL. You'll need to bookmark that URL, because I'm not sure it was actually provided in any of the emails that I've received. * There is a very limited amount of online help at voiply.com, and often the help references the portal at https://my.voiply.com. But I noticed that I cannot use the portal, I can only use the special control panel mentioned above. And that special control panel may not have features that are available on my.voiply.com. I cannot tell why that is. * Customer service is mostly through a chat feature. There is often a delay of up to 5 minutes or so between your first message and the reply -- after that, the support is more timely. They always email you the chat, and sometimes they will email you every chat you've ever had, as if it were one long chat. * They have a music-on-hold feature that is very versatile. I tap the switchhook (on the telephone connected to my adapter) to start the hold. If I hang up the phone after that, I'll hear it ringing until I can get to a different extension. You can't change the hold music, but it's a nice classical guitar piece that's not very short and loops after a reasonable amount of time. * Sound quality seems comparable or better than Magic Jack. I have not lost or dropped calls as yet. That's as to the actual VOIP to analog adapter. * However, the Voiply app on my iphone does not work well. Dropped calls, unable to transfer calls (or worse, I transfer someone into the Twilight Zone), unable to use three way conferencing. I ultimately had to uninstall the app. * I have not tried to add any additional equipment to the service, but it looks like there's a monthly charge for the original adapter, and then an additional monthly charge for each additional item of equipment you want to add. * One line on their control panel mentions that you can add additional numbers for about $2.00/month, roughly. But then they don't give you any way of requesting it. * But they make it somewhat easy to port in a number. There's an online form that you use. The only problem is that after you submit the form, it gets converted to an email that is sent unencrypted to the provider with a copy to you. Bear that in mind if you are the concerned about the security of the number you are porting. That said, it takes about a week for the number to port successfully. * In my case, I ported in my original number, then I ported in a second number. But the result was entire unexpected. On the control panel, I can only work with the second number. The first number is listed as my main number, but if I actually dial that number, I get an instant hangup. If I use my second number, it rings on my actual adapter and connected extensions. Yet when I dial from my adapter, the caller ID is for the first (dead) number. I actually don't mind this result, but as I said, it was very unexpected. * Voiply doesn't supply busy signals or recordings. If you dial a number that is busy or disconnected, you don't hear anything except perhaps a ring or two. The line simply goes dead. I can sometimes dial out on a non-Voiply line to confirm what happened. * On the control panel, I like that you can create menu selections using an artificial male or female voice. The voice is authentic-sounding. As a bonus, you can save the voice as its own .mp3 file that you can then upload on another phone service such as Number Barn. BOTTOM LINE: I'm not sure the service is really ready for prime time in its current form, but I can somehow use it. Still, it's not for everyone, and it's certainly not for the faint of heart or for someone not reasonably versed in telephony or VOIP.