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VoIPLy Reviews

A business VoIP phone system provider, VoIPLy strives to deliver a communication service that is simple and reliable. Founded in 2012, VoIPLy strives to provide simple VOIP phone systems that address the complex problems businesses often face.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Based in Pittsburgh, Pennsylvania, VoIPLy is dedicated to providing simple and reliable phone solutions to businesses. Founded in 2012, VoIPLy was developed to address the changing communication needs of companies, especially for small to mid-sized businesses. Today, over 5,000 companies turn to VoIPLy’s feature-packed hosted phone systems and fax solutions.

Real Simple Solutions for Small Businesses

One of VoIPLy’s core values is simplicity, which is easily reflected in their offering. VoIPLy makes it easy for businesses to sign up and create their phone system online in four easy steps. Users simply have to enter their company phone number, select their phones, customize their user details, and configure their call routing settings to proceed with their order. Aside from their simple ordering process, VoIPLy also does not lock customers into lengthy contracts, instead offering simple month-to-month plans, giving users more flexibility.

Over 60+ Powerful Features

VoIPLy understands that plain calling features won’t cut it anymore. Thus, they offer up to 60 powerful phone features to help businesses stay ahead and succeed. These include auto attendant, ring groups, business SMS, video conferencing, click to call, visual voicemail, toll-free numbers, HD conference suits, call recording, online meetings, and more.

 
Write your own review

Avoid VOIPly - doesn't work, all sorts of problems, and cannot reach anyone.

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We ported one of our numbers to test their service, and it was a mess from start. Cannot reach "customer service" by phone, cannot forward to any other number, log-in problems, etc., etc., etc. Avoid this company and save yourself untold frustration.

None
Doesn't work on any level.
No

VoIPly service works for me . . . seems kind of odd, though. Not yet ready to recommend.

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Average: 3 (1 vote)
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I have had VoIPly's business offering for just about a year now, using their month-to-month billing. I'm also using a single VOIP to analog adapter that the company furnished. The service has worked for me, but it has been very quirky. Following is not an exhaustive list of observations: * When you order the service, they provide a control panel with its own unique URL. You'll need to bookmark that URL, because I'm not sure it was actually provided in any of the emails that I've received. * There is a very limited amount of online help at voiply.com, and often the help references the portal at https://my.voiply.com. But I noticed that I cannot use the portal, I can only use the special control panel mentioned above. And that special control panel may not have features that are available on my.voiply.com. I cannot tell why that is. * Customer service is mostly through a chat feature. There is often a delay of up to 5 minutes or so between your first message and the reply -- after that, the support is more timely. They always email you the chat, and sometimes they will email you every chat you've ever had, as if it were one long chat. * They have a music-on-hold feature that is very versatile. I tap the switchhook (on the telephone connected to my adapter) to start the hold. If I hang up the phone after that, I'll hear it ringing until I can get to a different extension. You can't change the hold music, but it's a nice classical guitar piece that's not very short and loops after a reasonable amount of time. * Sound quality seems comparable or better than Magic Jack. I have not lost or dropped calls as yet. That's as to the actual VOIP to analog adapter. * However, the Voiply app on my iphone does not work well. Dropped calls, unable to transfer calls (or worse, I transfer someone into the Twilight Zone), unable to use three way conferencing. I ultimately had to uninstall the app. * I have not tried to add any additional equipment to the service, but it looks like there's a monthly charge for the original adapter, and then an additional monthly charge for each additional item of equipment you want to add. * One line on their control panel mentions that you can add additional numbers for about $2.00/month, roughly. But then they don't give you any way of requesting it. * But they make it somewhat easy to port in a number. There's an online form that you use. The only problem is that after you submit the form, it gets converted to an email that is sent unencrypted to the provider with a copy to you. Bear that in mind if you are the concerned about the security of the number you are porting. That said, it takes about a week for the number to port successfully. * In my case, I ported in my original number, then I ported in a second number. But the result was entire unexpected. On the control panel, I can only work with the second number. The first number is listed as my main number, but if I actually dial that number, I get an instant hangup. If I use my second number, it rings on my actual adapter and connected extensions. Yet when I dial from my adapter, the caller ID is for the first (dead) number. I actually don't mind this result, but as I said, it was very unexpected. * Voiply doesn't supply busy signals or recordings. If you dial a number that is busy or disconnected, you don't hear anything except perhaps a ring or two. The line simply goes dead. I can sometimes dial out on a non-Voiply line to confirm what happened. * On the control panel, I like that you can create menu selections using an artificial male or female voice. The voice is authentic-sounding. As a bonus, you can save the voice as its own .mp3 file that you can then upload on another phone service such as Number Barn. BOTTOM LINE: I'm not sure the service is really ready for prime time in its current form, but I can somehow use it. Still, it's not for everyone, and it's certainly not for the faint of heart or for someone not reasonably versed in telephony or VOIP.

Seems somewhat easy to set up initially; flexible for inbound number ports, fair customer support, audio quality seems reasonable
Quirky control panel, online help doesn't always match the control panel, unpredictable results when you try to port multiple numbers over separate transactions, dialing behavior is odd (especially for disconnected numbers or busys), porting method may not entirely be secure
No

Buyer/Subscriber BEWARE

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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)
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I don't know what made me decide to change from OOMA to this company, I should have read the review first before changing, fortunately now I am back with OOMA but not until this company first charge me $25 for the equipment then UPS who damaged it cost me $13.28 and because they will not receive it, they will charge me $30 for cancellation. All those expense for a product that hardly work and hard to configure. Buyer/Subscriber beware, you are warned!!!

Absolutely nothing.
Absolutely everything!
No

Check Elsewhere

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Not sure why I didn't check Yelp unless I was unable to find VoIPLy. I signed up in June 2020. I had issues from the start. While the Customer Service is really quick and appears helpful, the issues never ceased. I would have dropped calls and calls simply not coming through. I paid for a year and gave it 6 months. I really, really wanted to like VoIPLy but it was a nightmare. If I choose to have a home phone, I need to know that it will work 99.9% of the time. They initially tried to tell me it was my internet speed but I have fiber optic and I also have been working at home with zero-dropped WebEx calls and video. I would really like for them to refund 50% of my fees but I know that will never happen.

Customer Service
Unreliable
No

AVOID VoIPLy at ALL COSTS!

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Average: 1 (1 vote)
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Average: 4 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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I switched to this company due to the cost of the service and the savings it was providing. First and foremost, let me say you get what you pay for. Your account is NOT secure with this company. I was given access to someone else’s account without any verification whatsoever. I figured this out before they did, and let them know many changes were made to this other account. The supervisor did not seem to think it was a big deal that the agent, a team leader at that, bypassed a couple steps in protocol to give me this access. Not only is the customer service bad, but the phone service is not stable. There is a 2 second delay when answering all calls before the caller can hear you, which means you’re constantly saying “hello” twice. You are also lucky if you can make it more than 4 minutes into a phone call without being disconnected due to the call dropping. This has happened consistently throughout the time needed to port my number back to my previous carrier. The phone options are limited as well. The deluxe phone is not worth the extra money. They also have a new portal that took away the option to change your hold music, so you must use their very loud and extremely unprofessional music, if you can even call it that. The very worst I have ever heard in my 20+ years of phone work. I would highly recommend you look elsewhere for VOIP phone service. It will be worth a little extra money to have secure and reliable service.

Cost.
Your account is not secure, service is unreliable and phone options are extremely limited.
No

Chrome browser support only NO APPS, too easy to lose communications due to this.

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Average: 2 (1 vote)
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Average: 3 (1 vote)
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Average: 4 (1 vote)
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So they claim to have Android, IOS, Windows, Mac support, in reality they have Chrome support. Their app ONLY works via an open browser window. Accidentally close the window and you have NO COMMUNICATIONS! There are also no Chrome extensions that currently work on their "new platform", which seems to have fewer working features than their old platform. Customer service is good and responds quickly, and the website is very slick, but the product is simply lacking. AVOID this service unless you want to be frustrated.

Good customer service, slick website, good phone features - when you can get access to them
CAN ONLY WORK VIA CHROME BROWSER, no app, no plugins, no other access.
No

Worst service ever!!!!

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I ordered new services with them and once I go the phone, it wouldn't work. When I called, after 5pm EST, got tranf to someone who couldn't speak English and kept on saying someone can call you back tomorrow b/c they are all gone. When you are small business, you can't wait till tomorrow to fix your system. I waited till tomorrow to call, according to them they open at 8am EST, when I called at 8:15am, still no one is there to help. Worst company ever to work with, DO NOT do business with them, their price might be cheap but if you have a problem you are out of luck.

nothing
Everything from customer services to support.
No

Voiply Impressed me with their ordering process

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)

I ordered Voiply service in January. Phones arrived plug and play ready as I configured them with their online checkout. Our office has POE switches, we plug the phones in got power. The phones rebooted a couple times. Chatting with a Voiply support specialist they confirmed this was the phones provisioning and all normal. Once the phones were provisioned we saw the names of the users on the phones. We had a simple call scenario with our 4 person office, made test calls, configured our voicemails. All worked as it should. Very impressed with how simple this setup was. Fill out everything online during checkout and your phones will come configured working as they should! Great job Voiply!

Simplicity, Price, Support
None so far.
Yes

Stay away!

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Average: 1 (1 vote)
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Average: 3 (1 vote)
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Run away! We have had nothing but trouble with VOIPLY since inception. We've had intermittent failures where calls won't get through and no voicemail has been recorded. We only found out because one of our patients told us that they had left numerous messages. We confirmed on their phone bill that they had called and spent time leaving messages for us, but none of these calls or voicemails made it through to our system. Repeated calls to VOIPLY customer service did not help. They tried to blame it on us. Finally, they randomly "changed the server" we were connected to which solved that problem. Now we have the problem where most of the time that we pick up the phone and dial out, the call won't go through. We have to try again. This is super annoying and massive time waster. VOIPLY still cannot fix this after numerous calls and emails to them. We are searching for reliable alternatives to this service. If you choose this company, your phone system may or may not function correctly, and you may very well NOT KNOW that it's not working! This is a recipe for disaster. SCARY!

Works sometimes
Not fully functional and no one in customer service seems to know why.
No

Frist time ordered the service

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
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Average: 3 (1 vote)
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Average: 4 (1 vote)

my.voiply.com's database is not friendly to use, however, teach support was great helper. The help center in the my.voiply.com is good but the order of topic's helps are not logically easy to understand from step 1 to futher steps. There are some videos, but I wish if the service has a flowchart of overall how an incoming call goes thru the system with side by side pictures supporting the flowchart. Other, the online 1hr support is convinient but seeming not enough time to cover everything. Chat on screen is great help. I'm a new customer. I'm still not yet experiencing enough of all the good services of voiply, but I hope that I will expeerience more good of the service from voiply.com in the future. HL

great teach support
very hard to understand of the logic of the database, so I took me a lot of time to figure out, still could not doing successfully, called teach support, took 4 times online help, and one straight more than 3 hrs directly with teachical supporter (John), then the phone started to work.
Yes

Pages

VoIPLy

Pittsburgh , PA
United States
2012Year Founded
42%Recommend
14User Reviews

Overall Rating

2.75
3.57
57%
57%
58%
70%
71%

Service Locations

  • United States
VoIP app

The Skinny

Founded on the values of simplicity, reliability, and customer service, VoIPLy is a business VoIP service provider that aims to help businesses communicate faster and in a more efficient way. Through their cloud-based UC system, VoIPLy has helped over 4,500 companies and small businesses achieve better communications with business-class features, easy setup, and support, all for a low cost. 

the rub

The Rub

For business VoIP phone service, VoIPLy offers three different plan options: Metered, Unlimited, and Enterprise. Their Metered plan offers 250 minutes per month, in addition to a free local number, cloud PBX, and advanced call management. For those businesses accustomed to VoIP and who need more than an allotted set of minutes, the Unlimited plan comes with unlimited calling in the U.S. and Canada, a toll-free number, conference bridge, and a professionally recorded greeting. Larger businesses can also choose the Enterprise plan, which comes with unlimited video conferencing, Lync 2013 enterprise, a fax number, and premium support. All of their plans strive to be reliable and affordable, offing a unified communications system that works by your side.

bottom line image

Bottom Line

The Unlimited Plan is the most popular plan for small businesses, more than likely due to the unlimited minutes included with the plan. Plus, VoIPLy plans come with enterprise-grade features that will help businesses get the job done. Features like toll free numbers, local numbers, call forwarding, call screening, call hold, extensions, call groups, and more (a full list of their 60+ calling features can be found on their site, some of which are available for a low-cost). Additionally, VoIPLy makes seting up a phone system easy, with compatible phones that are plug-and-play to get businesses up and running in no time. And with the VoIPLy Customer Success Team in addition to online learning resources and extensive training, VoIPLy makes VoIP easy.

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Awards

VoIPLy has received the following awards:

  • Top UCAAS Companies in Customer Satisfaction
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Our Two Cents

For a relatively new VoIP service provider, VoIPLy brings with it competitive plan pricing and a number of features that businesses will find appealing. They developed their cloud-based UC system with the latest technologies, and strive to deliver these reliable, feature-rich solutions to businesses seeking a no-hassle hosted phone system. Plus, with low cost and low overhead (they claim their customers have saved at least 50% over traditional carriers month over month) on top of easy setup, a reliable communications system is easy to come by with VoIPLy. 

Plan Info
Plan Name Business Pro
Plan Summary The Business Pro plan is VoIPLy's most popular business plan. It includes over 50 features, free phones, no contracts and no setup fees. Build your phone system online in only 5 minutes.
Key Features
  • No set up fees
  • No cancellation fees
  • Next day system delivery
  • Business grade service
Notes Business phone system delivered next day. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $30.00
    Promo Price $15.00
    Price Disclaimer N/A
    Setup Fees $0.00
    Activation Fees 0
    Number Porting Fee 0
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • Business Pro : $15 /mo.
    Month to Month
    (per user)
    • Business Pro : $15 /mo.
    Annual Contract Prepay
    (per user)
    • Business Pro : $13 /mo.
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup 5
    Monthly Included
    Included Pages 400
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Faxing
    Plan Summary -
    Key Features -
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees 0
    Number Porting Fee 0
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup 5
    Monthly Included
    Included Pages 400
    Add'l Pages Cost 0.07
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Home Service
    Plan Summary VoIPLy offers a great home option for phone service. With 99.999% uptime and no set up fee, your home phone needs are covered!
    Key Features
    • Unlimited US & Canada
    • Voicemail to Email
    • HD Voice
    • 99.999% Uptime
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $7.16
    Promo Price N/A
    Price Disclaimer $8.95/mo or $7.16 with annual prepay
    Setup Fees Free
    Activation Fees 0
    Number Porting Fee 0
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup 5
    Monthly Included
    Included Pages 400
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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