VoIPLy Reviews

A business VoIP phone system provider, VoIPLy strives to deliver a communication service that is simple and reliable. Founded in 2012, VoIPLy strives to provide simple VOIP phone systems that address the complex problems businesses often face.

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Editorial Review

Based in Pittsburgh, Pennsylvania, VoIPLy is dedicated to providing simple and reliable phone solutions to businesses. Founded in 2012, VoIPLy was developed to address the changing communication needs of companies, especially for small to mid-sized businesses. Today, over 5,000 companies turn to VoIPLy’s feature-packed hosted phone systems and fax solutions.

Real Simple Solutions for Small Businesses

One of VoIPLy’s core values is simplicity, which is easily reflected in their offering. VoIPLy makes it easy for businesses to sign up and create their phone system online in four easy steps. Users simply have to enter their company phone number, select their phones, customize their user details, and configure their call routing settings to proceed with their order. Aside from their simple ordering process, VoIPLy also does not lock customers into lengthy contracts, instead offering simple month-to-month plans, giving users more flexibility.

Over 60+ Powerful Features

VoIPLy understands that plain calling features won’t cut it anymore. Thus, they offer up to 60 powerful phone features to help businesses stay ahead and succeed. These include auto attendant, ring groups, business SMS, video conferencing, click to call, visual voicemail, toll-free numbers, HD conference suits, call recording, online meetings, and more.

 
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Great Service and Quality

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
I have had VoIPLy for my business for 3 years now and have no complaints. The quality of the phone system and service for the price that you pay is unbeatable. I am away from my office a good bit, so I use the find me/follow me feature a lot and it works perfectly. The system is easy to use and the service is excellent. Last but not least the customer service is always there when you need them and very helpful in every aspect.
Customer Service Quality Price Features Ease of Use
None
Yes

I'm impressed with their service

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5
Average: 5 (1 vote)
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We've been using voiply since last year for phone solution. We have roughly 30 people working in the office and haven't run into any issues that couldn't easily and quickly be resolved. The biggest selling point for our switch was the price and how easy it was to get through the purchase and setup process. Once the phone came in all we had to do was plug them in. Now that we've been using voiply for a while we're starting to explore all the additional features that would make everyone's lives easier. I'm really glad we found them!
Feature set and setup
None
Yes

Excellent service with Voiply!

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5
Average: 5 (1 vote)
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Voiply is a good hosted phone solution and we've been using them for over two years. When we call support the staff have been very helpful. We are very happy with the service and just ordered another phone.
Very helpful staff and great service.
None
Yes

VoIPLy

Pittsburgh , PA
United States
2012Year Founded
100%Recommend
3User Reviews
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Service Locations

  • United States
VoIP app

The Skinny

Founded on the values of simplicity, reliability, and customer service, VoIPLy is a business VoIP service provider that aims to help businesses communicate faster and in a more efficient way. Through their cloud-based UC system, VoIPLy has helped over 4,500 companies and small businesses achieve better communications with business-class features, easy setup, and support, all for a low cost. 

the rub

The Rub

For business VoIP phone service, VoIPLy offers three different plan options: Metered, Unlimited, and Enterprise. Their Metered plan offers 250 minutes per month, in addition to a free local number, cloud PBX, and advanced call management. For those businesses accustomed to VoIP and who need more than an allotted set of minutes, the Unlimited plan comes with unlimited calling in the U.S. and Canada, a toll-free number, conference bridge, and a professionally recorded greeting. Larger businesses can also choose the Enterprise plan, which comes with unlimited video conferencing, Lync 2013 enterprise, a fax number, and premium support. All of their plans strive to be reliable and affordable, offing a unified communications system that works by your side.

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Bottom Line

The Unlimited Plan is the most popular plan for small businesses, more than likely due to the unlimited minutes included with the plan. Plus, VoIPLy plans come with enterprise-grade features that will help businesses get the job done. Features like toll free numbers, local numbers, call forwarding, call screening, call hold, extensions, call groups, and more (a full list of their 60+ calling features can be found on their site, some of which are available for a low-cost). Additionally, VoIPLy makes seting up a phone system easy, with compatible phones that are plug-and-play to get businesses up and running in no time. And with the VoIPLy Customer Success Team in addition to online learning resources and extensive training, VoIPLy makes VoIP easy.

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Awards

VoIPLy has received the following awards:

  • Top UCAAS Companies in Customer Satisfaction
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Our Two Cents

For a relatively new VoIP service provider, VoIPLy brings with it competitive plan pricing and a number of features that businesses will find appealing. They developed their cloud-based UC system with the latest technologies, and strive to deliver these reliable, feature-rich solutions to businesses seeking a no-hassle hosted phone system. Plus, with low cost and low overhead (they claim their customers have saved at least 50% over traditional carriers month over month) on top of easy setup, a reliable communications system is easy to come by with VoIPLy. 

Plan Info
Plan Name Business Pro
Plan Summary The Business Pro plan is VoIPLy's most popular business plan. It includes over 50 features, free phones, no contracts and no setup fees. Build your phone system online in only 5 minutes.
Key Features
  • No set up fees
  • No cancellation fees
  • Next day system delivery
  • Business grade service
Notes Business phone system delivered next day. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $30.00
    Promo Price $15.00
    Price Disclaimer N/A
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • Business Pro : $15 /mo.
    Month to Month
    (per user)
    • Business Pro : $15 /mo.
    Annual Contract Prepay
    (per user)
    • Business Pro : $13 /mo.
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup 5
    Monthly Included
    Included Pages 400
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Faxing
    Plan Summary -
    Key Features -
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup 5
    Monthly Included
    Included Pages 400
    Add'l Pages Cost 0.07
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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