With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
Apr 17, 2018
8x8 vs FluentStream Technologies
Compare 8x8 vs FluentStream Technologies. Find out whether 8x8 or FluentStream Technologies is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and FluentStream Technologies and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 25 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
FluentStream Technologies offers a fully hosted business VoIP phone solution designed to help businesses work smarter and simpler. Their phone solutions come with over 90 features plus business app integrations to help organizations connect...
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Website: www.fluentstream.com/
- Headquater Country: United States
- Founder Year: 2007
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I have been a FluentStream customer for a little over a year now and am completely 100% satisfied. The features we now have make our small business seem much larger to our customers and enables us to provide a much better service as well. The customer support has been outstanding and the questions I have had have been answered and explained and support has been available non-stop. Extremely cost efficient! I highly recommend!!
FluentStream has been my provider for two years now. I have no complaints at all. The customer service is outstanding, the response time is less than ten minutes to instant. The custom features for my clients specific needs helps me to serve a larger Industry. They are reasonably priced which means that I get to extend the same affordable prices to my clients. We are a small start-up business and FluentStream Technologies has helped us every step of the way. Some of their representatives had even made courtesy follow-ups ensuring that we were comfortable with the new system and that its platforms features were functioning to our needs. HIGHLY RECOMMEND!!!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
