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8x8 vs Voiceral Communications
Compare 8x8 vs Voiceral Communications. Find out whether 8x8 or Voiceral Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Voiceral Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 5 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Voiceral Communications no longer has a working website; because of this, we assume it's out of business. Please continue to post reviews about your experiences, though — knowing about old providers will help current customers make better choices...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2005
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected] HERE IS THE STORY: I was a faithful Voiceral user for years! I referred all my friends and family to this company. I told them that this company was small and personal and had great customer service! Yeah, the phone service and quality was shotty and I had to reboot at least once a day, and half the the person on the other end of the phone couldn't hear me, or said i sounded like I was under water. But I still defended the company. I told everyone, "oh, it's just digital phone, it has its quirks, but you cannot beat the price! And the customer service is great!" So after years of defending this company, I found MAGIC JACK! What a light in the darkness. Sure I had to change my phone number, but $20 cost a year for unlimited calling? You can't beat that. To my amazement the phone quality for Magic Jack is amazing compared to Voiceral.....so we decided to make the full switch. I called to cancel my Voiceral account.....no answer. Left a message, no return call. Left another message....still no response. After many messages left, and no return calls, I thought I would never be able to cancel my phone account with them. FINALLY, I got a call, from the very rude owner, telling me that my phone had already been disconnected way back when got my message! WELL YOU NEVER TOLD ME THAT! Then he tells me that he tried to issue me my refund (as I was on the yearly payment plan and he owes me 1/2 a years money back!!!) but there where problems with my credit card account. So he told me he wasn't aloud to re-issue it or something, so i needed to write him a letter saying that i will not try to claim back charges on my card, and then he will mail me a check for the back balance. BOY AM I STUPID! I was a nice trusting person and emailed him what he wanted because I figured that there are decent people in the world. Now, it has been over 2 months, and I still have no check for the money he promised me. I have EMAILS TO PROVE IT THAT HE SAID HE WOULD SEND ME THE MONEY! YET HE STILL HASN"T GIVEN ME A DIME!!!!! THe last 2 months of my life have been spend calling him every day leaving messages and emails demanding my money back, with no response!!!!! THIS MAN IS A CROOK! DO NOT TRUST THIS COMPANY!!!!! ***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected]
Dave Convoy, who writes excellent reviews about his own (Voiceral) service, on this site is a liar and a thief. He has stolen my phone number, which I have had for 16 years. My guess is that he just doesn't want to refund any money..paid for a year in advance. He doesn't like to have to send replacement modems when one of his go bad because it will cost him money. He blames every problem with his service on someone else..me (client), other providers (Time Warner), crossed cables (ethernet cable must be plugged in wrong) etc. I have tried to get my phone number ported since the end of November and finally had to get a new number the end of January in order to have working phones from a new provider. Have filed with the FCC and hope to get results but that will take time. DO NOT even think of using this voIP service. You will regret it.