Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
8x8 vs Callture
Compare 8x8 vs Callture. Find out whether 8x8 or Callture is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Callture and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 47 Reviews
- 7 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Callture is a business and residential VoIP provider that delivers tools and communication services to clients of all sizes. Founded in 2004, they offer excellent prices on business phone services, virtual phone systems, and enhanced toll-free ...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
Not happy with your lately questionable over charges From 2013,2014,2015,2016,2017 it was $9.95 plus tax every month then last year it when TRIPLE charges. Look below my 2018 invoice and 2019 Jan 2019 ($ 45.00) $ 0.00 $ 0.00 Submit $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 56.25) Dec 2018 ($ 33.76) $ 0.00 $ 0.00 Submit $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 45.00) Nov 2018 ($ 22.52) $ 0.00 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 33.76) Oct 2018 ($ 11.27) $ 0.00 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 22.52) Sep 2018 ($ 11.24) $ 11.24 $ 0.02 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.30 ($ 11.27) Aug 2018 ($ 11.27) $ 11.27 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 11.24) Jul 2018 ($ 11.32) $ 11.32 $ 0.03 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.30 ($ 11.27) Jun 2018 ($ 13.20) $ 13.20 $ 0.07 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.30 ($ 11.32) May 2018 ($ 11.24) $ 26.24 $ 0.00 $ 0.00 $ 0.00 $ 24.95 $ 0.00 $ 3.24 ($ 13.20) Apr 2018 ($ 56.22) $ 56.22 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 11.24) Mar 2018 ($ 44.98) $ 0.00 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 56.22) Feb 2018 ($ 33.73) $ 0.00 $ 0.00 $ 0.00 $ 0.00 $ 9.95 $ 0.00 $ 1.29 ($ 44.98) Please, revise my invoices from Jan 2018 to December 2018 and my new Jan 2019 invoice you are over charging me for 0 service is not fair and after 5 years of your service NOT HAPPY. We will forward this to the BBB. After discussing with other of your customer this questionable over charges we are not the only one I look forward to hearing a good explanation or credit me for your mistake over charges. Sincerely & Respectfully, Abel Lezcano. Owner Panama Coffee Gold Reserve 1-844-200-0170
I cancelled the service 5 months ago and they billed me 4 months later for 4 months of unpaid service and while trying to settle the fact that the service had been cancelled they billed me for another month. Make sure when you cancel that you get in writing that it is a final bill and the service has been cancelled because their staff are not reliable!!! Even change your credit card so they can't rebill you.