close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

8x8 vs Rebtel

Compare 8x8 vs Rebtel. Find out whether 8x8 or Rebtel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Rebtel and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 46 Reviews
  • 17 Reviews
3.9
3.2

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

Rebtel is starting a revolution.

A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • N/A

Users Average Rating

Recent User Reviews

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

guybf1 January 19th, 2019

Rebtel has no customer service. When you need help there is no help or support on line. I am currently unable to make calls or use the money in my account. I have run out of local numbers meanwhile i have credit in my account. I tried the help line and there was no help or answers to my questions Why would Rebtel not accept questions from customers? especially customers you charge for calls? there service is not free? so why is there no customer service? When the calls are not going through, Rebtel has no medium or means to inform their customers

gloforth January 19th, 2019

I've been using Rebtel to call my Family & friends in the Philippines since 2008 and I would say, for the past few years, I am a happy and satisfied customer. Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. Thank you, Rebtel, I am hoping for consistent and quality services from you guys as usual and for mishap and undesirable circumstances, thanks for pleasing us,your customer by your quick response in our email. Best of luck to all of us.

ChePnay July 8th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

lingo logo
1
Lingo

Most horrible customer service and they simply don't care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues...

June 11th, 2019 - RO
magicJack logo
1
magicJack

Have been using MagicJack the traditional way plugging it into the USB power adapter connected to a land line and router for over 10 years. The price...

June 4th, 2019 - thepix

Most Recent Blog Posts

Professional Email Address
Tips For Choosing a Professional Email Address

If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...

Apr 01, 2019
Best Twilio Alternatives
Best Twilio Alternatives in 2019

Twilio is one of the most popular ways for businesses who want to use an API to make their own phone communication systems to work with their websites. If you want to use customized phone apps on...

Mar 31, 2019