This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...
8x8 vs Rebtel
Compare 8x8 vs Rebtel. Find out whether 8x8 or Rebtel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Rebtel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 11 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Rebtel is starting a revolution.
A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I used Rebtel several months, service always was terrible, but saving money on international calls was more important. And I wasn't able to find better alternative. I tried several other apps but all of them was junk. Recently friend of mine advised Yungo mobile app, I am using it already one month. Everything is good with it, the rates are same and the quality is much much better.
I was a loyal Rebtel user for the past few years (about 4 years) and Rebtel has been a better choice for me. It is convenient and not more expensive than other international call services out there and that is until the recent price hike. It went from 19 cents(US) to 27 cents per minute. I have been sticking around after their price changes in the past and the problem I had with my mobile carrier third party application issue but this time, I am leaving for good! A price hike like this is not acceptable and I will be posting this on social media so that other Ethiopians stop using this service. I know many people who are doing that already, thanks to free internet calls! Are you kidding me. Why should we pay this much in 2016? Bye Rebtel. I am cancelling my account as we speak. I will start by taking away my credit card information from my profile and try other services for this week. It is unfair!