Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
Jul 12, 2020
8x8 vs Host Gator
Compare 8x8 vs Host Gator. Find out whether 8x8 or Host Gator is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Host Gator and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 47 Reviews
- 3 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Host Gator is one of the bigger web hosting companies, hosting more than 2,500,000 domains. They offer a wide range of products and services that include, among others, shared web hosting, dedicated servers, VPS hosting and reseller hosting....
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
I have had the best experience with Host Gator, particularly with their customer service... 24 hours a day, 7 days a week, and I have never waited more than two minutes for a live operator. I currently have a Reseller Account and a VPS Account, and both are fabulous. Host Gator's live chat is brilliant; Kudos to you Host Gator!!!! I plan on hosting with you exclusively. GREAT STUFF!!!
I previously had my site with a very large hosting firm (whose name I will not reveal) and had very negative experiences with them. System outages, slow response to technical problems, slow server speed etc. I finally had it and began searching for a new company to transfer to. I was extremely nervous and could not afford to lose any more business but I finally found Host Gator and was very impressed with what I saw. The move went super smooth for me and the team at Gost Gators went above and beyond in helping me transfer my site over to their servers. On top of that, the speed is much better than with my old host. I needed a special request- hosting a logo securely for my PayPal checkout... this was no problem for Host Gator. I want to say a big thank you to Jesse and everyone at the Host Gator team. They have been incredibly helpful and have gone above and beyone the call of duty in helping me transfer my domain over to Host Gator. Needless to say, I think the entire team at Host Gator is phenomenal when it comes to customer service. I would highly recommend anyone considering hosting to go with them.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
