With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
Apr 17, 2018
8x8 vs OnePipe Telecom
Compare 8x8 vs OnePipe Telecom. Find out whether 8x8 or OnePipe Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and OnePipe Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 2 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
OnePipe Telecom is a local Seattle-area exchange carrier. Local exchange VoIP carriers offer telephone services on the open market and create enough competition with the major providers that the prices are kept low and beneficial to the customer...
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Website:
- Headquater Country:
- Founder Year: 2010
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I had no clue what a SIP trunk was until I talked to these guys. Bottom line is that I got what I needed which was a fast and easy way to have a phone system and long distance without the upfront cost and hassle of all the usual hardware. I also liked not having to deal with two phone companies ie: one for local phone lines/calls and another for long distance. OnePipe made it VERY easy with no set up fees and no long term commitment. I also like the mobile product they have… I can seamlessly transfer a call from my office phone to my cell phone (mid call) which is very nice.
I needed some numbers in Australia and found these guys online. Chatting with someone on their site, they set me up a demo account with a Sydney number right then and there. I kept the number plus ordered a few more later that week.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
