Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
8x8 vs Windstream
Compare 8x8 vs Windstream. Find out whether 8x8 or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 2 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
They are the Biggest Liar. 1. Website said, Free Modem and $39.95. Got Bill for $69.95. They Charged me $9.95 for Modem (which was included) Also charged me phone line which was never Mentioned in website. Completely scam and I will Never go Back to them
I would provide 0 for all the 1s above if I could. I googled Windstream today. I call the number on the screen that says I can call for internet and phone additions/service. I want to add a phone line to my existing business account. I call the number. A man from another country answers. He says he cannot help me, and gives me the "service" number. I hang up and call the number - 855-575-7607. I need option 3 to add phone service. I press option 3 multiple times, only to have it continue to loop and offer me the same 4 options (this has happened to me on other occasions before today). I call the first number back from the website, to ask to be connected to someone who can help me spend more money with a worthless company. This time, I get a lady from a foreign country. She cannot help me. She says over and again, that she is not with Windstream....wait, isn't this the number I called from the Windstream site? She cannot have someone call me back, she cannot connect me, and she cannot help me. Beyond frustrated at this point. I then call the local St. Louis number, whereupon I do get an American who provided the help that was needed in the first place. Unfortunately, this is not the first massive communication I have had with Windstream. If I can switch all of our business accounts, I will do that as soon as possible. If you have a choice, do NOT choose Windstream. Run far and fast.