With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs QuantumVoice
Compare 8x8 vs QuantumVoice. Find out whether 8x8 or QuantumVoice is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and QuantumVoice and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2002
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
James from US says: On 9/08/2006, I entered into a one year agreement with Quantumtone.com, under the condition and tacit understanding that I have a 30 day grace period to cancel my account and receive a full refund. I have an email confirming that my account was activated on 9/11/06. Upon several failed attempts at utilizing their service and never being able to reach the “24 hour” customer service center, I cancelled my account with quantumtone.com in an email sent on 9/24/06. (I have the original hard copies of the transcript if needed.) Here is the transcript copy of the cancellation request and the response by a customer service representative. Needless to say no one contacted me. For the next several days I called to obtain a return authorization and the address to return the equipment. On 10/11/06, I was given the return address and on 10/19/06, by USPS delivery confirmation the equipment was returned in the same condition it was received. The quantumtone.com website as well as quantumtone representative indicated that quantumtone has 30 days from the receipt of the equipment to inspect and issue a refund. On 11/30/06, I was told that they were going to inspect the equipment and someone would contact me to issue me my refund. (Again information here is contained in the email transcripts.) Once again after many attempts at contacting the billing dept, I was able to contact a Kris Parvez, a service representative, and to my astonishment the informed that the billing department had denied my claim for a refund and that I did not cancel my account in the specified time and that furthermore I had to provide proof that I cancelled my account within the allotted time. So on 1/22/07, I sent the following letter: Dear Kris P., As you said on the phone the onus is on me to show that I have faithfully complied with the stipulations provided on the Quantumtone website to entitle me to a full refund of $419.40. And through this letter will adequately done so. These statements are taken directly from the Quantumtone website.http://www.quantumtone.com/support.php#1h What is QuantumTone’s refund policy? At QuantumTone we have 100% service satisfaction or money back guarantee* within the first 14-day period! We believe that customers are the most important asset in our business, without their full satisfaction, we cannot survive in this industry. First off: The statement above "within the first 14 day period" is quite ambiguous and unclear; furthermore, the statement does not specify in exact or precise language when the 14 day period is to commence, since the website did not specify when that period starts, I reasonably assumed that the 14 day grace period would commence from the day my account was activated (9/11/06). Despite having not received the equipment necessary to use the voip services of Quantumtone, I believe that it is not unconscionable for Quantumtone to assume that the day my account was activated should be the designated as the beginning of the commencement of the 14 day grace period. HOWEVER! THE 14 DAY GRACE PERIOD DOES NOT APPLY IN MY CASE. I would like to STRESS that since I signed-up for the 1 year service plan, the one year commitment qualifyied me for the 30 day grace period, (which began from the time of my new service activation on 9/11/06) to cancel my account and receive full refund. Given that I paid a full year’s premium in advance of $419.40, I lawfully qualify for the 30 day grace period and was not subject to the 14 day grace period. Regardless, I still cancelled my account before the 30 day and even before the 14 day grace period had expired. Taken directly from the quantumtone website. http://www.quantumtone.com/support.php#1h Is there any long term service commitment with QuantumTone? Yes! In order to take advantage of our outstanding services, lowest pricings, and great savings, a minimum of 1-year service commitment is required of all new customers. Some exclusions may apply based on geographic location. However, we offer 100% satisfaction or money back guarantee within the first 30 days of new service activation. As you said on the phone the onus is on me to show that I have faithfully complied with the stipulations provided on the Quantumtone website. And through this letter I feel I have adequately done that. Attached to this email are copies of letters I received from Quantumtone, one indicating when my account was activated 9/11/06 and the other a response from a Quantumtone representative, Tofe, who responded to my request for a cancellation of my account with Quantumtone. Please note that Tofe’s response (implying that my request for cancellation was sent before the 9/24/06) was received on 9/24/06, which is within 13 days from the day of new service activation which is undeniable well within the 30 days grace period that I was provided for having signed and paid for a 1 year service commitment. To ensure the authenticity of the message, you can open the attachments and right click and choose the properties option. There you will find the exact details of when the message was sent and received. And if need be can be confirmed by the STMP (hotmail.com server) I believe that I have provided sound empirical evidence that I indeed did cancel my account with Quantumtone not only within the 30 day but within the 14 day grace period as well. Thus, I believe that I am entitled to full refund of $419.40. On 02/05/07, after several emails, the billing department informed me (once again) that I would receive a refund within seven business days. Basically, I have sent several emails ever since the last email inquiring about the refund, but it I am still getting the same repertoire. It has been over 5 months since I cancelled my account with quantumtone.com, I don’t believe that I will “ever” receive my refund from them and after some research about quantumtone.com they are notorious for not issuing justifiable refunds. Don't get fooled by their treachery. Also, you will notice in email correspondences that you are really corresponding with one person who just switches the name at the bottom. The grammar mistakes and tones of all the letters are identical. Never use their service. If you do you will disappointed. Filing a complaint with BBB will also not help since they are not a member of BBB. Please verify my email address. You will notice that all the 0ly conjured positive reviews do not have the email address verified. More evidence of the underhanded practices of Quantumtome.
only about 1/2 of the extra's work portal's are a joke,i think there are only 3 or 4 people at the most working there, no matter what you call about the same 3 people pickup.(sales,tech.billing} i picked this company because of price,features,and local access, both my boyfriend and x husband told to go with a company with a long history.but after being with them for 3month's now i guess i stay untill they raise there price's, if you go with this company 1st remember the free trial is not free, unless you cancell within 2 weeks, if you keep them that will bill you for the free trial,2.most features don't work, or don't work right,expect only caller id,*69 3 way sometimes work,call waiting. all other feature's have bad problems's.or don't work at all example call forward doesn't give option to forward after so many rings, your home phone just don't ring.watch you call history carfully. i have been charged for a call to canada, which is suppose to be free.sound is good most of the time,but when it is bad it's not your cable or dsl.proceed with caution