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8x8 vs Comcast
Compare 8x8 vs Comcast. Find out whether 8x8 or Comcast is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Comcast and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 13 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Unlimited local & nationwide calling. TV, Internet, & phone for $33/each per month for the first year when purchased as a bundle.
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2005
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
So I don’t take the time to review my bill every month. I’ve been charged for a box that the service man took two years ago they’ve charged me $10 a month for two years for a box that I don’t have and they’re calling it an in active box. No one would bother to call us or send us any mail asking about the box they just take it upon yourself to continue to charge this is the kind of company it is total lack of integrity
had a horrible time dealing with customer service, we were billed after cancelling an old subscription at our previous address. We spent several hours trying to sort the discrepancy out which was pointed out as spurious by the staff we talked to several times yet no one could come to a conclusion where the extra charges, which were added on to our account several months later. We were told that the problem would have to be sent to the supervisors. When the agent could not figure out what was going on calls would be literally dropped and no one would ring back. I t was a horrible and exhausting experience. We have cancelled our subscription and are moving on to another provider.