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Comcast Reviews

Unlimited local & nationwide calling. TV, Internet, & phone for $33/each per month for the first year when purchased as a bundle.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Bad customer service

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I have had nothing but trouble from Comcast. When we first signed up my 84 year old mother was only charged $20 a month for her phone service which was great! I had to add internet for a few months to use a canary to see how she was getting around in her apartment. They signed us up for another contract without telling us and then when I took the internet off her phone bill was $60 a month! She is on a fixed income and cannot afford this phone bill. After calling and talking with several people no one would reduce her payment back to the original $20. I found a wireless router through straight talk and you can still use your home phone and it is only $15 a month. If you have any other sources to use please use someone else besides Comcast. They would not even import her phone number over and we had to change her phone number!!

None
Terrible customer service.
No

DELETED MY RECORDING

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Last night, 5/31/2018 my wife recorded the NBA Playoff 1st game of the series because I work third shift. When I got home this morning. The game was taken from my DVR Comcast/Xfinity list. DELETED!!!!!! I am so pissed because that is one reason that we purchased this option! This is not the first time. There has college and NFL football games. There has been college and NBA games and other programs. Comcast acts as they are GOD by with the simple thing as a click of a button they can make that decision and it's wrong. Just plain wrong!!! STOP IT!!!! Again, that's what we pay for. We don't want and shouldn't have to watch a rerun or replay! Whatever you choose to call it.

The ability to record with DVR
Company Dictatorship
No

Comcast Needs classes on integrity

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So I don’t take the time to review my bill every month. I’ve been charged for a box that the service man took two years ago they’ve charged me $10 a month for two years for a box that I don’t have and they’re calling it an in active box. No one would bother to call us or send us any mail asking about the box they just take it upon yourself to continue to charge this is the kind of company it is total lack of integrity

The cable really doesn’t go out
The Wi-Fi is awful
No

Horrible customer service, nice people, but no one has a clue.

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had a horrible time dealing with customer service, we were billed after cancelling an old subscription at our previous address. We spent several hours trying to sort the discrepancy out which was pointed out as spurious by the staff we talked to several times yet no one could come to a conclusion where the extra charges, which were added on to our account several months later. We were told that the problem would have to be sent to the supervisors. When the agent could not figure out what was going on calls would be literally dropped and no one would ring back. I t was a horrible and exhausting experience. We have cancelled our subscription and are moving on to another provider.

the cons out weighed them.
charging you for service you has cancelled and who store staff and agents on the phone agreed with you about being incorrect, yet no one could do anything about.
No

"RUN FROM XFINITY / COMCAST AND CUT THE CORD"

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I AM A LOYAL XFINITY / COMCAST CUSTOMER, IN BALTIMORE COUNTY MARYLAND. I HAVE BEEN WITHOUT CONSISTANT SERVICE, CABLE, INTERNET AND PHONE FOR 45 DAYS. MY WIFE WORKS REMOTELY AND HAS BEEN UNABLE TO DO SO CONSISTENTLY. I HAVE HAD A SERVICE TECH OUT ON 11/1 AND VERIFIED EVERYTHING INSIDE IN WORKING AS DESIGNED. THE ISSUE IS A "FEEDER" PROBLEM STEMMING FROM A BOX ON BELAIR ROAD. THE SYSTEM WILL POWER ITSELF DOWS, MODEM, ALL CABLE BOXES, PHONES AND THEY POWER THENSELVES BACK ON, THIS OCCURS DAILY EVERY 4-20 MINUTES ALL DAY. I WAS TOLD THIS IS A KNOWN ISSUE AND AN EMAIL IS CIRCULATING AND IT WILL TAKE 14 DAYS TO CORRECT. THIS ISSUE HAS BEEN HAPPENING SINCE LATE SEPTEMBER, I ALERTED CUSTOMER SERVICE AND THEY ISSUED A $50.00 CREDIT, DOES THAT REALLY SUPPLEMENT SOMEONES SALARY FOR DAYS WITHOUT THE ABILITY TO WORK REMOTELY? OF COURSE NOT. TO ADD FURTHER INSULT TO INJURY I RECEIVED A BILL YESTERDAY ON 11/4 AND IT'S INCREASED BY $30.00 ARE YOU KIDDING???? I AM NOT GETTING ANY SERVICES NOW AND YOU ALSO WANT TO CHARGE ME MORE... THIS IS AN EXAMPLE OF THIEVERY.. DO NOT GET / KEEP COMCAST/ XFINITY THEIR SERVICES ARE NOT RELIABLE!!!!!!!!!!!!!

X1 IS GOOD WHEN IT WORKS.
TECHNICAL SUPPORT DOES NOT COMMUNICATE KNOW ISSUES, DOES NOT PROVIDE ACCURATE TIME TO REPAIR ESTIMATES.
No

DISGUSTED AND HAD ENOUGH WITH THIS INCOMPETENT, DISHONEST, COMPANY!!

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I now know why everyone posts how bad comcast is. My family and I have had the WORST experience between being lied to and the horrible technicians. They called for the 1st scheduled appointment and said he would need to reschedule because there was too much traffic, but then someone showed up and told us that we needed a new security camera, but this is what we told them on the phone and he didn't have it in his truck. The 2nd appointment was reset amd never told us about it and then when we found out about it, they never showed up and they lied. I got a call saying the technician was at my house, but nobody ever showed up. I called and they said oh that just means they will be there in a half an hour. When the technician didn't show up in the next 45 minutes, I called back and was told the tech showed up at my door but nobody answered. Another LIE! We were waiting and waiting for someone to show up and nobody ever showed. I called back and they told me they couldn't get access into the community through the gate, another LIE! Plus the gate always calls, no calls. The 3rd attrmpted appointment never showed up. They LIED and said they just tried calling!?! AGAIN, there was not a call and then I was hung up on twice!! I spent over 6 hours total trying to get someone to come out to my house. All they do is LIE and HANG UP! We are DONE with Comcast! We cancelled the service and we are not paying another dime for their disservice!!!

NONE
Dishonest, discourtious, lazy, incompetent.
No

Comcast Cablevision

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Comcast is an overall ripoff that charges to much for there services that never work correctly. They have hidden fees and the charge you for technical support after they have told you that you won't be charged. Every time a technician has came to my home to service there equipment for a problem on there companies end I get charged $50 extra dollars on my bill that I have to call and fuss and fight to have it removed! I don't recommend their services because they are over priced and faulty!!

They come out quick to address your issues
They overcharge for everything and they don't have good deals and they don't value there customers
No

Reboot too much

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Average: 5 (1 vote)

You guys have more reboots on this network than actually being able to enjoy the television seriously. There’s really no reason to do a reboot 15+ in one day. Get it together or I’m switching over to DirectTv

Good customer service
Bad reboot
Yes

Do not use Comcast

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If you are thinking about getting Comcast for you service provider, think
again! I cancelled my service on Aug 16th since I was moving away at the end
of the month. My new roommate already had Comcast, so there was no reason to
keep my service. The customer service agent was so kind and offered to waive
my early termination fee because even though I wasn't using Comcast my
roommate was, and she knew I would have stayed with the service if she did
not. Sure enough, mid-Sept rolls around and I receive a bill in the mail for
not only services for Sept (??!?! I can cancelled on Aug 30th and they
received my box Sept 1st) but I also was charged the early termination fee. I
then proceeded to call Comcast to sort the mess out. They fixed the billing
to not charge me for Sept because obviously I did not have service, and they
again agreed to waive the early termination fee. Then the next day my Chase
Account was charge the early termination fee (pending in the account). WHAT!
I called back for a 3rd time only for a supervisor to tell me that it was a
valid charge. Yes, I understand the charge is valid, but I never asked for it
to be waived, 2 of your associated told me they would waive it as courtesy
for being a Comcast loyalist. I tell her it's now more of a customer service
gesture, as you not only charged my for an additional month that was
incorrect but 2 of your associates lied to me over the phone. She then
proceeds to tell me they can offer a 25% discount on the fee but that is all.
I tell her my bank is already pending for the full charge, how will I receive
the credit? She says no, it's not posted on their end, and I will get a final
bill in the mail that I can pay later. Since I had auto - payment, and my
account was terminated, there was no way the charge could go thru -- I should
wait 2 days. OK, fine I say - I can't argue anymore at this point because she
clearly doesn't care. Then the next day ---- I AM BILLED THE TERMINATION FEE
- it posted in my account. ARGH! So, I call back for the fourth time to tell
them the credit was never issued. The 4th person I speak to says they can
only mail me by check the refund. It will go to my service address in 4-6
weeks. I say I moved I need it to go to my new address. He says nope, can't
do that. In one week "someone" from Comcast will call me to ask me the
address. NO WAY WILL THEY CALL ME. They already billed me incorrectly twice.
So I say over the phone, "Sir, I need to resolve this now - is this the
address you have for the check? And then magically he says that is the
address they will send the check. The odds of actually receiving this check
are 10%... I am so infuriated with Comcast and how much time I have wasted to
fix billing issues that was their fault. They will lie to you on the phone
and don't care about your business. Do not use Comcast unless you want to be
cheated out of your money!!

I have internet.
Zero customer service
No

Ms

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I am so happy I FINALLY cancelled with Comcast Xfinity today! I am
overwhelmed with joy. Their reps all have different information and training.
They do not all know how to speak to people. I honestly think if another
internet and cable provider would get a list of those who have Comcast
majority would switch! Had technical issues, they over charge I strongly
dislike everything about Comcast. I'm happy now and WILL NEVER go with them
again EVER!

None
Everything
No

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Comcast

2005Year Founded
6%Recommend
15User Reviews
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Overall Rating

1.3735
1.73
38%
32%
44%
28%
34%

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