If you are thinking about getting Comcast for you service provider, think
again! I cancelled my service on Aug 16th since I was moving away at the end
of the month. My new roommate already had Comcast, so there was no reason to
keep my service. The customer service agent was so kind and offered to waive
my early termination fee because even though I wasn't using Comcast my
roommate was, and she knew I would have stayed with the service if she did
not. Sure enough, mid-Sept rolls around and I receive a bill in the mail for
not only services for Sept (??!?! I can cancelled on Aug 30th and they
received my box Sept 1st) but I also was charged the early termination fee. I
then proceeded to call Comcast to sort the mess out. They fixed the billing
to not charge me for Sept because obviously I did not have service, and they
again agreed to waive the early termination fee. Then the next day my Chase
Account was charge the early termination fee (pending in the account). WHAT!
I called back for a 3rd time only for a supervisor to tell me that it was a
valid charge. Yes, I understand the charge is valid, but I never asked for it
to be waived, 2 of your associated told me they would waive it as courtesy
for being a Comcast loyalist. I tell her it's now more of a customer service
gesture, as you not only charged my for an additional month that was
incorrect but 2 of your associates lied to me over the phone. She then
proceeds to tell me they can offer a 25% discount on the fee but that is all.
I tell her my bank is already pending for the full charge, how will I receive
the credit? She says no, it's not posted on their end, and I will get a final
bill in the mail that I can pay later. Since I had auto - payment, and my
account was terminated, there was no way the charge could go thru -- I should
wait 2 days. OK, fine I say - I can't argue anymore at this point because she
clearly doesn't care. Then the next day ---- I AM BILLED THE TERMINATION FEE
- it posted in my account. ARGH! So, I call back for the fourth time to tell
them the credit was never issued. The 4th person I speak to says they can
only mail me by check the refund. It will go to my service address in 4-6
weeks. I say I moved I need it to go to my new address. He says nope, can't
do that. In one week "someone" from Comcast will call me to ask me the
address. NO WAY WILL THEY CALL ME. They already billed me incorrectly twice.
So I say over the phone, "Sir, I need to resolve this now - is this the
address you have for the check? And then magically he says that is the
address they will send the check. The odds of actually receiving this check
are 10%... I am so infuriated with Comcast and how much time I have wasted to
fix billing issues that was their fault. They will lie to you on the phone
and don't care about your business. Do not use Comcast unless you want to be
cheated out of your money!!
