Comcast Reviews

Unlimited local & nationwide calling. TV, Internet, & phone for $33/each per month for the first year when purchased as a bundle.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Do not use Comcast

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

If you are thinking about getting Comcast for you service provider, think
again! I cancelled my service on Aug 16th since I was moving away at the end
of the month. My new roommate already had Comcast, so there was no reason to
keep my service. The customer service agent was so kind and offered to waive
my early termination fee because even though I wasn't using Comcast my
roommate was, and she knew I would have stayed with the service if she did
not. Sure enough, mid-Sept rolls around and I receive a bill in the mail for
not only services for Sept (??!?! I can cancelled on Aug 30th and they
received my box Sept 1st) but I also was charged the early termination fee. I
then proceeded to call Comcast to sort the mess out. They fixed the billing
to not charge me for Sept because obviously I did not have service, and they
again agreed to waive the early termination fee. Then the next day my Chase
Account was charge the early termination fee (pending in the account). WHAT!
I called back for a 3rd time only for a supervisor to tell me that it was a
valid charge. Yes, I understand the charge is valid, but I never asked for it
to be waived, 2 of your associated told me they would waive it as courtesy
for being a Comcast loyalist. I tell her it's now more of a customer service
gesture, as you not only charged my for an additional month that was
incorrect but 2 of your associates lied to me over the phone. She then
proceeds to tell me they can offer a 25% discount on the fee but that is all.
I tell her my bank is already pending for the full charge, how will I receive
the credit? She says no, it's not posted on their end, and I will get a final
bill in the mail that I can pay later. Since I had auto - payment, and my
account was terminated, there was no way the charge could go thru -- I should
wait 2 days. OK, fine I say - I can't argue anymore at this point because she
clearly doesn't care. Then the next day ---- I AM BILLED THE TERMINATION FEE
- it posted in my account. ARGH! So, I call back for the fourth time to tell
them the credit was never issued. The 4th person I speak to says they can
only mail me by check the refund. It will go to my service address in 4-6
weeks. I say I moved I need it to go to my new address. He says nope, can't
do that. In one week "someone" from Comcast will call me to ask me the
address. NO WAY WILL THEY CALL ME. They already billed me incorrectly twice.
So I say over the phone, "Sir, I need to resolve this now - is this the
address you have for the check? And then magically he says that is the
address they will send the check. The odds of actually receiving this check
are 10%... I am so infuriated with Comcast and how much time I have wasted to
fix billing issues that was their fault. They will lie to you on the phone
and don't care about your business. Do not use Comcast unless you want to be
cheated out of your money!!

I have internet.
Zero customer service
No

Ms

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I am so happy I FINALLY cancelled with Comcast Xfinity today! I am
overwhelmed with joy. Their reps all have different information and training.
They do not all know how to speak to people. I honestly think if another
internet and cable provider would get a list of those who have Comcast
majority would switch! Had technical issues, they over charge I strongly
dislike everything about Comcast. I'm happy now and WILL NEVER go with them
again EVER!

None
Everything
No

Worst ever!

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Way over priced and very rude to customers! Never been more unhappy with a
place when my year is up back to Dish!!!

None
Everything
No

How Does This Company Still Exist?

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I honestly don't understand how this company still exists. Unfortunately, in
the area I live in, the only options are Comcast, DirectTV, or basic cable. I
don't watch a whole lot of live TV so I mostly just watch OnDemand. I
definitely like to watch what I want when I want but sometimes OnDemand isn't
working for whatever reason. I also have issues with my wifi multiple times a
week. I also have a big issue with Comcast blacking out certain channels.
Speaking to anyone from Comcast is a nightmare! I am so disgusted with their
customer service. I think we need more options in our area. I know people who
have Cox and they NEVER have an issue. I think people need to collectively
decide that it's not even worth the hassle and just get rid of Comcast. Maybe
when they start losing customers, they'll wake up and reevaluate the way they
do business.

OnDemand
Poor customer service, not worth the price, the worst wifi
No

Leaving Comcast customers

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

Worst service l ever seen, spent 30 minutes with the answer machine. , Then
you got a Indian answered your call. He didn't understand what you wanted,
got transfer back to the U.S, they told you to hold, after you had waiting
for another 30 minutes, you got hung up. This is not joking, but my own
experience. I made four calls to Comcast, none of my problems solved, instead
my phone service got cancelled. I called on my fifth time, they said the
phone service was cancelled by mistake, and the phone won't be back until
three days later. what the hell, you are pushing your customers away, I know
that you don't care, but I do.

Fast internet
worst service that you could imagine
No

3 in 1 a disaster

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

We have cable TV, internet and phone with comcast. When there was a comcast outage, we cannot even use our phone to call comcast to inquire why we were having service problem. We never experienced this with AT&T. We regret switching to comcast. We are switching back to AT&T so that at least we can still have a reliable phone.

No

Comcast Digital Voice

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

Have had service go out on me several times over two years (at times for more than a day or two). When it's working the service is reliable and fairly good quality (better than Vonage).
Comcast Digital Voice is fairly featureless for VoIP. They do not have Call Forwarding No Answer (for services like Phonetag or Google Voice), nor do they have a Simultaneous Ring feature. They only offer the most basic of features that most companies have had for years. Their control panel is stone age.
If you can get it cheap enough in a bundle and don't require many features, then it's not a bad service. Otherwise Vonage and others have a lot more to offer.

No

Comcast

2005Year Founded
0%Recommend
7User Reviews
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37%
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