Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...
8x8 vs Broadvox
Compare 8x8 vs Broadvox. Find out whether 8x8 or Broadvox is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Broadvox and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 48 Reviews
- 2 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Broadvox is one of the major players in the VoIP market. With enterprise and carrier-level solutions (that means that Broadvox offers wholesale VoIP solutions), Broadvox has the network and services to supply just about anyone with VoIP...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2001
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
Broadbox is NOT customer friendly. Recently I attempted to port away a few numbers from them. They like to play games with the porting process. They will deny your port for "invalid address". This happened more than 5 times when I had the correct address. Finally I opened a complaint with the FCC. A lot of times what a carrier will show for a Service Address is NOT the same as the billing address. In this case both the Service Address and Billing Address were they same. They hope you will get tired of fighting them and just give up. This is an on going case that has lasted for about two weeks and I am waiting to hear back from the FCC to the port completion with Broadbox. I will never buy DIDs or service from this company or anyone that resells their services again. They are the worst in my opinion.
I've been a customer for about 6 months now and no big problems. We used a hosted solution from them and I haven't had any issues or trouble with connectivity or call quality.