The Top 16 Call Center Headsets of 2023

Sennheiser is thought to be one of the best names in audio headphones. The German manufacturer has even broken into the call headset market. The CC 550 IP has the precision sound that is expected from Sennheiser products. This headset has a USB connection and a noise-canceling microphone. The headset delivers superior sound quality and voice clarity. This headset can also reduce the echo. The ActiveGard technology protects the headset from sound surges and acoustic shock.

The CC 550 IP comes with a 2-year warranty and states that it has extra comfort with extra-large ear pads that distributes pressure. The headband and the ear caps are generously padded. The padding helps to distribute the pressure to make wearing the headset comfortable.

This is a professional-grade headset that’s available at a great price. Being lightweight and simple, the Plantronics HW261N headset is comfortable enough to wear for an extended period of time. The audio quality is enhanced due to its flexible, noise-canceling microphone. The headset has a stereo output that may work for users who don't need a headset with a single earphone.

Because this headset is a professional grade headset, users can plug it into any device with a QD 4-pin connection point. The Plantronics HW261N headset is also able to connect to headset amplifiers. There is also a USB-to-headset adapter that can be used for common applications. However, most IP phones are able to support this headset

The Logitech Mono H650e is a modern option. This is a single ear headset that is ideal for agents who need to speak with coworkers in the time period between calls because one ear does not have headphones. The design is lightweight, making It comfortable to wear for an extended period of time. The headset also has a noise-canceling unidirectional mic that focuses the speaker's voice while removing background noise. This headset connects using a USB cable. However, the cable is long enough to connect to computers without forcing people to lean over their computers.

This headset is enhanced to use with Microsoft Lync. The headset also has a laser-tuned driver that minimizes distortion to produce a clear sound. This the ideal headset for people who attend a lot of voice or video web conference on a daily basis. The microphone has a boom arm that is adjustable, letting the agent put it in the up position when it's not in use. The Logitech Mono H650e is also available in a wireless option for people who don't want to deal with cords.

The VXi BlueParrot also has a wired headset option. This inexpensive BlueParrot headset also includes a DSP to make conversations clear with high-quality sound. There are nine inline controls, and this headset is compatible with Cisco Jabber, Polycom USB, and Avaya One-X phones.

This headset is often bundled as a two pack for around $79.95. While this headset is basic, it is also an expensive call center option. The headset comes with a 2-year warranty. Most other headsets might require buyers to buy a protection plan.

The H570e by Logitech offers a few more features and is larger than H390. This headset is a plug and play USB headset. It also includes a rotating noise-canceling microphone, on-ear controls, and a comfortable design that allows people to use it for hours without any discomfort. The microphone is movable. When it's not in use, it can be folded against the headset.

The headset is made from durable plastic, making a sturdy headset for prolonged use. The Logitech H570e has something that is not seen on other headsets, a mute indicator light. This light will tell agents if they accidentally muted the call. It will also help to prevent weird moments of silence during the conversation.

The Jabra Evolve 75e is a little more expensive than most headsets on this list. However, it's a high quality earbud-style headset that comes with all of the features a person could want. This headset was designed for music lovers and business professionals. The headphones will deliver a robust, clear sound.

The noise canceling button allows users to disable or use the features. The headset connects using a USB cable. What really makes the Jabra Evolve 75e unique is that it has an in-use indicator light that lets others know when a person is on a call.

This headset comes with a USB connection and wireless Bluetooth connectivity. The 710/720 is a versatile headset to use for call centers. The benefits of using a wireless headset that also has a wired connection mean the user has options should the battery die. The agent can continue to make and receive calls without worrying about the battery's charge level.

The Bluetooth features let agents make phone calls using their tablets and mobile phones. Plantronics Blackwire 710/720 also employs smart sensor technology that allows users to answer calls by putting the headset on their head. They can also pause calls by taking the headset off. Like most headsets, this one includes a noise-canceling microphone and high fidelity stereo sound.

The Koss brand is known for their high-quality headphones. Call center agents will appreciate using the high-quality headset. Like other high-end brands, CS100 USB comes with a noise-canceling microphone. However, the headset also includes a high noise sensitivity and reduced sound distortion that is similar to sound distortion products that are seen on other models.

To make their headphones more comfortable for long-term wear, the ear pads on Koss's headsets rotate nearly 30 degrees. The rotating ear pads lets agents enjoy a snugger fit. If there is a downside to this headset, It's the fact there are not incline controls. The Koss headset comes with a lifetime warranty. The CS100 has the Koss name and reputation behind it. This is one of the most reliable headsets available.