close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

The Top 16 Call Center Headsets of 2018

To ensure that your agents are achieving their highest productivity levels, it's important that they are using a proper call center headset. The most important factors to consider when choosing the right headset includes reliability, noise reduction, and comfort. When the headset starts to become uncomfortable, there will be a decrease in the agents' level of efficiency, even if they work remotely. Not having a noise reduction feature on a headset means the calls will sound unprofessional and the agent may lose vital information. And no one wants to purchase a headset that will break shortly after purchasing it.

This list of call center headsets compiles 16 of the best headsets currently on the market. When rating these headsets, the rate of noise reduction, reliability, and comfort. Some of these headphones also have wireless capabilities that give the user more freedom while on the phone. Just like with call center software, anyone who operates a contact center needs to have the correct tools.

Here are the best call center headsets of the year:

Sennheiser CC 550 IP

Sennheiser CC 550 IP

Sennheiser is thought to be one of the best names in audio headphones. The German manufacturer has even broken into the call headset market. The CC 550 IP has the precision sound that is expected from Sennheiser products. This headset has a USB connection and a noise-canceling microphone. The headset delivers superior sound quality and voice clarity. This headset can also reduce the echo. The ActiveGard technology protects the headset from sound surges and acoustic shock.

The CC 550 IP comes with a 2-year warranty and states that it has extra comfort with extra-large ear pads that distributes pressure. The headband and the ear caps are generously padded. The padding helps to distribute the pressure to make wearing the headset comfortable.

Jabra Pro 930

Jabra Pro 930

The Jabra Pro 930 is a wireless headset that allows buyers to decide whether they want to purchase a duo or mono headset. Of course, it depends on needs of the call center. Agents can take calls up to 120 meters, or 390 feet, away from the desk.

The less-expensive version of this software lets users make calls from their desk or computer phone. Setting up the headset is really easy. The user only needs to connect the headset to their computer. There is a more expensive Bluetooth model available for people who want to connect to their mobile devices. The battery life isn't the greatest, but at 12 hours it's still better than most headphones. This is an ideal product for an entry-level, professional wireless headset.

Plantronics HW261N

Plantronics HW261N

This is a professional-grade headset that’s available at a great price. Being lightweight and simple, the Plantronics HW261N headset is comfortable enough to wear for an extended period of time. The audio quality is enhanced due to its flexible, noise-canceling microphone. The headset has a stereo output that may work for users who don't need a headset with a single earphone.

Because this headset is a professional grade headset, users can plug it into any device with a QD 4-pin connection point. The Plantronics HW261N headset is also able to connect to headset amplifiers. There is also a USB-to-headset adapter that can be used for common applications. However, most IP phones are able to support this headset

VXi BlueParrott B350-XT

VXi BlueParrott B350-XT

The VXi BlueParrot B350-XT is a relatively inexpensive wireless headset. The Bluetooth headset is a single-ear unit. The noise cancellation feature can eliminate 96% of the background noise. This allows agents to keep their calls quiet. The BlueParrot B350-XT headset has buttons for volume control, power, and a "Parrot" button can be customized. The Parrot button can be set using the free BlueParrott MySay app.

This button can be used as a mute button or programmed to be used for speed dialing. This headset is superior to the D901 in regards to battery life. The BlueParrot B350 supports, at most, 24 hours of talk time. The headset even allows iOS battery charge monitoring. As far as comfort goes, the headband is flexible, making it easy for the user to adjust headset for a more comfortable fit.

Logitech H650e

Logitech H650e

The Logitech Mono H650e is a modern option. This is a single ear headset that is ideal for agents who need to speak with coworkers in the time period between calls because one ear does not have headphones. The design is lightweight, making It comfortable to wear for an extended period of time. The headset also has a noise-canceling unidirectional mic that focuses the speaker's voice while removing background noise. This headset connects using a USB cable. However, the cable is long enough to connect to computers without forcing people to lean over their computers.

This headset is enhanced to use with Microsoft Lync. The headset also has a laser-tuned driver that minimizes distortion to produce a clear sound. This the ideal headset for people who attend a lot of voice or video web conference on a daily basis. The microphone has a boom arm that is adjustable, letting the agent put it in the up position when it's not in use. The Logitech Mono H650e is also available in a wireless option for people who don't want to deal with cords.

Sennheiser SC60

Sennheiser SC60

The Sennheiser SC60 headset is a good, cost-effective introduction to the Sennheiser brand. The SC60 connects using a USB connection and delivers the high-quality sound that Sennheiser is known for. The headset's features include call control buttons, dual-side wearing for studio sound, comfortable padding, and noise canceling.

What makes the SC60 standout is the fact that it lets user redial the last ongoing call and reject incoming ones using in-line call control buttons. Anyone who seeks a premium brand at a good cost should consider the Sennheiser SC60 headset.

VXi BlueParrott USB Envoy 2031u

VXi BlueParrott USB Envoy 2031u

The VXi BlueParrot also has a wired headset option. This inexpensive BlueParrot headset also includes a DSP to make conversations clear with high-quality sound. There are nine inline controls, and this headset is compatible with Cisco Jabber, Polycom USB, and Avaya One-X phones.

This headset is often bundled as a two pack for around $79.95. While this headset is basic, it is also an expensive call center option. The headset comes with a 2-year warranty. Most other headsets might require buyers to buy a protection plan.

Plantronics Audio 628

Plantronics Audio 628

Plantronics is on this list several times. The repeat appearance is due to the fact that the company makes a good product. The Audio 628 is another cost-effective option. The headset costs around $25. The headset is foldable and rivals inexpensive headsets like Logitech ClearChat. Being able to fold this headset means that is convenient to carry around.

This headset includes extra features like Digital Signal Processing that removes and static from the line. It also helps to remove any echoing. The headset includes the usual inline control like volume control and mute buttons. There are also controls designed specifically for Skype calls. Agents can answer and connect to call easily by pressing buttons that are located on the headset.

Logitech H570e

Logitech H570e

The H570e by Logitech offers a few more features and is larger than H390. This headset is a plug and play USB headset. It also includes a rotating noise-canceling microphone, on-ear controls, and a comfortable design that allows people to use it for hours without any discomfort. The microphone is movable. When it's not in use, it can be folded against the headset.

The headset is made from durable plastic, making a sturdy headset for prolonged use. The Logitech H570e has something that is not seen on other headsets, a mute indicator light. This light will tell agents if they accidentally muted the call. It will also help to prevent weird moments of silence during the conversation.

Microsoft LifeChat LX-6000

Microsoft LifeChat LX-6000

Microsoft's appearance on this list is not expectedm however, the LifeChat LX-6000 offers some of the highest sound quality. At around $37, this is one of the least-expensive, yet effective headsets on the market.

The LX-6000 has a noise-canceling microphone and inline controls. To ensure comfort, the headband also includes ear pads and a padded headband. This headset also has a feature that is expected on costlier headsets, a call indicator light that lets others know when a call is in progress.

Jabra Evolve 75e

Jabra Evolve 75e

The Jabra Evolve 75e is a little more expensive than most headsets on this list. However, it's a high quality earbud-style headset that comes with all of the features a person could want. This headset was designed for music lovers and business professionals. The headphones will deliver a robust, clear sound.

The noise canceling button allows users to disable or use the features. The headset connects using a USB cable. What really makes the Jabra Evolve 75e unique is that it has an in-use indicator light that lets others know when a person is on a call.

Discover D902

Discover D902

The Merrit Communications Discover D902 is another option for anyone who is interested in a wireless headset. To ensure that the headset is comfortable, it's lightweight. The D902 is also compatible with Mac and PC computers to making setting it up easy. The wireless range for this headset is 1200 feet. The range allows users to work outside of the confines of their desks.

The headset has a 9-hour battery life, allowing agents to talk without worrying about needing to recharge a battery. When not using the headset, the headset can be placed on its charging dock. It takes 45 minutes for the headset to become fully charged.

Plantronics Blackwire 710/720

Plantronics Blackwire 710/720

This headset comes with a USB connection and wireless Bluetooth connectivity. The 710/720 is a versatile headset to use for call centers. The benefits of using a wireless headset that also has a wired connection mean the user has options should the battery die. The agent can continue to make and receive calls without worrying about the battery's charge level.

The Bluetooth features let agents make phone calls using their tablets and mobile phones. Plantronics Blackwire 710/720 also employs smart sensor technology that allows users to answer calls by putting the headset on their head. They can also pause calls by taking the headset off. Like most headsets, this one includes a noise-canceling microphone and high fidelity stereo sound.

Jabra Biz 2400 II

Jabra Biz 2400 II

This version of Jabra's most popular headset is one of the top-rated stereo headsets for call centers. The Jabra Biz 2400 II has a USB connection, intuitive call controls, and a noise cancellation microphone. The call controls include an answer and end call button, and two programmable buttons. The 2400 has everything a person could want in their call center headset.

The Jabra Biz 2400 II comes with a 3-year warranty. It also boasts a 360 swiveling boom mic. The cord is reinforced with Kevlar to ensure it lasts for a long time. The headset also has HD voice and audio capabilities.

Koss CS100 USB

Koss CS100 USB

The Koss brand is known for their high-quality headphones. Call center agents will appreciate using the high-quality headset. Like other high-end brands, CS100 USB comes with a noise-canceling microphone. However, the headset also includes a high noise sensitivity and reduced sound distortion that is similar to sound distortion products that are seen on other models.

To make their headphones more comfortable for long-term wear, the ear pads on Koss's headsets rotate nearly 30 degrees. The rotating ear pads lets agents enjoy a snugger fit. If there is a downside to this headset, It's the fact there are not incline controls. The Koss headset comes with a lifetime warranty. The CS100 has the Koss name and reputation behind it. This is one of the most reliable headsets available.

Jabra EVOLVE 80 Stereo

Jabra EVOLVE 80 Stereo

The Jabra EVOLVE 80 Stereo headset is one of the most high quality headsets on the market. The downside is the price. At $329, this headset is not cheap, but the headset provides stereo quality, and comes certified for Skype for Business, and works great with VoIP phones, softphones, smartphones, and tablets.

The Jabra EVOLVE 80 Stereo headset also comes with advanced noise cancellation, a control unit, and it's exteremely easy to set up. There are comfortable ear cushions on the earphones as well, so your ears won't get sore. The headset also comes with a busy light so people know when you are on a call.

Recent Reviews

lingo logo
1
Lingo

They add services for free without asking if you want them, then they start charging for them and won't remove them. Months of calls (including...

December 7th, 2018 - J. Jackson
ringcentral logo
1
RingCentral

I signed up with Ring Central under a year ago. In that time span, I've had four major outages with phone service and calling for technical support...

December 7th, 2018 - Yellow Music Company

Most Recent Blog Posts

voip phone and headset in contact centers
TCN Exec Shares Insights on Contact Center Trends and P...

Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...

Dec 13, 2018
business phone system voip
This Month in Telecom: November 2018

This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...

Dec 03, 2018