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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Since 2001, Vonage has been offering high quality and affordable residential calling to home phone customers. Their home phone plans are flexible, cost-effective, and feature-rich. Plus, Vonage offers customers the option to keep their number at no additional cost. Vonage also confidently offers a 30-day money back guarantee; so if you are not satisfied with Vonage service, return all equipment and port your number within thirty days for a refund.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
An established name in the telecommunications industry, Vonage provides powerful residential VoIP services that are affordable and easy to set up. They offer four home phone plans that are flexible and loaded with all the right features to let users stay in touch no matter where they are in the world.
Four Flexible, Feature-Packed Home Phone Plans
Residential VoIP customers can choose from four phone plans: Vonage North America, Vonage World, U.S. & Canada 400, and Vonage 3000 To Globe Philippines. For as low as $9.99 per month (for a full year contract), users can enjoy over 25 calling features (such as SimulRing, Three-Way Calling, Voicemail, and Call Forwarding) that come free in all plans. Users can also choose to add more features (such as a Dedicated Fax Line and Virtual Number) to enhance their plan.
Take Your VoIP Service with You
Vonage understands that people are increasingly on the go today. This is why all Vonage calling plans come with the Vonage Extensions App. This lets you make and receive calls using your smartphone as if you were at home.
I have been a Vonage Customer since 2007. I worked as a civilian for the
Department of the Navy when I purchased Vonage and have taken my Vonage
module everywhere I have worked/lived both in the U. S. and overseas. I have
retired in Lima, Peru and I can tell you Vonage has been a great
product/service from day one! My last 3 years working for DoN, I lived in
East Africa and it was great to be able to have my wife and friends contact
me, as well as myself contacting them, with the same clarity as though we
were next door to each other.
Anytime I've wanted to change a Service Plan, only a couple of times, the
Vonage Customer Service Personnel have been outstanding. A+ service! Frankly,
I cannot imagine why anyone working abroad would not purchase Vonage as their
phone service. I have used Vonage in overseas areas where the internet
connectivity was no more than 1 meg and still the transmissions can through
as though the people I was talking to were across the street.
Just a great product and great all around service!
0
Yes
Getting Up In Price - Vonage
ralfyb
I have had Vonage for 7 years and I must say I am probably one of the few who never had a problem that was not resolved in one call. I have the same device and pretty much know what to do when a problem arrives. My problem is they are charging a lot of money compared to all other VOIP providers. Price is a big factor today as people use there home phones less and rely on cell phones more. Vonage was having a sale and they are going to charge all new subscribers $9.99 a month for one year. So I called and asked I have been with you all these years and how about giving this deal to me. I was sent an E Mail and told that I could offer me a $14.99 a month deal. I have to say I was a bit shocked as a 150-250 minute a month user I would have thought they would love to get me locked into a higher plan after a year and keep a long term customer. So now I am with basic Talk at a total of $13.70 a month. The call quality is just as good
Lots of features
Price to high
Yes
Quick and Easy - BasicTalk
ralfyb
I cannot really say how good CS is as I have not had to use it. I have been using VOIP since 2006 and pretty much know what to do. I do miss call forward as now I have to give out my cell # as an alternate and add my cell # to my message this also solves the internet down problem. Before if the call was to my home it just rang on my cell also. But for over a $20 a month saving I will live with it. I switched from Vonage as they are getting up there in price.
Cheap Have for a few weeks and like it The porting was done in 3 days.
No call Forward
Yes
Great phone service -Basictalk
tonygo1200
We use basic talk for our home phone service and have never had any issues whatsoever. Set up was a breeze and we haven't had any issues with dropped calls or poor service. Would recommend them to anyone who wants good, simple, affordable phone service.
Easy to set up, always works
Yes
Vonage made my life easier
justwantluv
My husband travels internationally a lot on his job and calling internationally from my cell phone costs a fortune. I got the Vonage International plan and I cannot believe how easy and cheap it is. Sometimes my husband takes the adapter with him so he can call me from where he is and he gets the same low rate.
Great sound quality, ease of use and great international rates
none so far
Yes
Basictalk saved me a lot of money
M.Phillips
I love to save money and I am saving a bundle with the unlimited domestic calling. I am so happy to not to have to pay for calls to my daughter upstate and my son in Florida. I mean just my in state calls were killing me since my daughter had he first baby we have been talking a lot more and for long periods of time and it really added up. It was very easy to set up and start using and the quality has been good. I would recommend to anyone.
Price
Easy to use
Yes
Basic Talk is Terrible
Sybyl
I subscribed to BT in mid December. It is now Jan. 7 and I still have no service. Their customer service, if you can call it that, is useless. The problem is that I want to transfer my present number. BT just can't seem to manage this even though they SAY they offer this service. I just keep getting emails asking for the account # I want to transfer even though I have given it to them several times. They are still scratching their heads over the number transfer. Contacting them to complain is next to impossible. I posted a complaint on their Facebook page and got a lame response. Then they deleted my FB complaint. Steer clear of them. They are either totally incompetent or fraudulent.
None
Everything
No
I Saved Money with Vonage
hbnvoip012013
We started by using Vonage in our vacation home in Mexico and found that it saved us a lot of money and it was easy to use with good quality. We decided to try using it at home in the states and found that it saved us a lot here too as we got unlimited calls to every where in the US. It really surprised how much it saved us on instate calls. We are very happy with Vonage
Saved Money
Easy to Use
Yes
Vonage Review: hightly recommend their service
suhasurkude
i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.
voice quality, customer service, plans
none
Yes
Vonage - A Customer Review
1norcalman
When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable.
However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs.
If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.
I've been with Vonage for more than three years. I live primarily in Mexico and the sound quality and service is really quite good here using a DSL connection. The fact that when I am traveling I can take the adapter and use it pretty much universally is awesome.
Customer service is absolutely the worst of any company I have ever dealt with. If you need customer service, you must repeatedly call until you get a rep in the U.S. (those in India have absolutely no idea what they are doing). The pricing for Vonage keeps rising to the point that it is no longer affordable.
When it comes to residential home phone service, Vonage offers three different plan types to suit your calling needs: Vonage North America, Vonage World, and U.S. & Canada 400. Vonage North America is their newest plan, and gives subscribers unlimited calling using either your home or mobile phone across the U.S., Canada, and Mexico. The Vonage World plan (their most popular offering) includes unlimited calling to more than 60 countries, on top of unlimited calling to mobiles in 10 countries. The U.S. & Canada 400 plan is catered towards residential customers who only need limited minutes, yet still want a VoIP-powered residential phone system. It comes with 400 included minutes, with a low per-minute charge thereafter.
The Rub
Vonage World is their most popular plan, and rightfully so: it meets all the needs of today's consumers for one low price. Choosing their one-year agreement promotion can help you secure only $9.99/mo. for the first six months, with $27.99/mo. thereafter. Plus, it also includes free shipping and free activation! The plan includes unlimited local and long distance calling on top of unlimited talk to more than 60 countries (see provider's site for details). Additionally, the Vonage World plan includes unlimited calling to mobile devices in 10 countries. And as always, calling other Vonage subscribers is free! The plan also includes 25+ features, the Vonage Extensions app, and a mobile app.
Bottom Line
If you're looking for affordable and unlimited local, long distance, and international calling, Vonage has the plans for you. Their included feature set covers all bases, giving users the tools they need to effectively manage their calls, voicemails, and more. They have seniority in the VoIP business, and are very competitively priced with other providers in their market. They even let you port your existing number for free, or give you the option to select a new phone number from an area code you choose.
Awards
Vonage has received the following awards:
2015 Internet Telephony Product of the Year for their Vonage Extensions App
2014 People's Choice Stevie® Award for Favorite Customer Service
2014 Silver Stevie® Award for Customer Service Department of the Year
2014 North America Price/Performance Value Leadership Award from Frost & Sullivan
Our Two Cents
Simply put, Vonage brings together price, features, and customization in their residential plan offerings. They are an established provider in their field, and have the experience in delivering a high-quality product. Their residential plans help make domestic and international calling affordable, all for low monthly rates. Plus, you have the ability to customize your residential phone system by adding toll-free numbers, virtual numbers, a dedicated fax line, and more. And their award-winning Vonage Extensions app lets you take your home phone anywhere and use your smartphone to call.
Vonage World gives you unlimited talk to more than 60 countries and across the U.S. for one low price, with a plan that lets you make and receive calls on your home phone and two smartphones using our app. You also get more than 25 included features to customize your Vonage service to your busy life and make calls around the world.
Key Features
Unlim. domestic calling
Calling to 60+ countries
Low monthly price
25+ included features
Notes
Unlimited domestic plus unlimited international calling to landlines in more than 60 countries and mobile phones in 10 countries This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$9.99
Promo Price
N/A
Price Disclaimer
Additional taxes and fees apply. High speed internet required.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $27.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $9.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Vonage North America
Plan Summary
With the Vonage North America plan, you get unlimited nationwide calling (plus Puerto Rico, Canada, and Mexico), 20+ premium calling features, free Wi-Fi calling, and more.
Key Features
Unlim. nationwide calling
Free Wi-Fi calling
20+ premium features
Keep your number for free
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$9.99
Promo Price
N/A
Price Disclaimer
12-month promotion plus taxes & fees
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $9.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Vonage U.S. & Canada 400
Plan Summary
Vonage U.S. & Canada 400 gives you affordable home phone service that offers both cheap calls and a full lineup of features. You get 400 minutes of calling included every month to landlines and mobiles in the U.S., including Puerto Rico, and to Canada, as well as low per-minute rates for international calls.
Key Features
400 included min.
$0.05/min. thereafter
25+ features
Low international rates
Notes
400 minutes per month to anywhere in the U.S., including Puerto Rico, and to Canada—with additional minutes just 5¢ each. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$12.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $12.99 / mo.
Annual Contract Prepay (per user)
1-year contract : $12.99 / mo.
Toll Free
Setup
$0.00
Monthly
$4.99 /mo.
Included Min.
100
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
$9.99/mo.
Included Pages
250
Add'l Pages Cost
0.039
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
400
Add'l Local Min. Cost
$0.050
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.050
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
No
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
Yes
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
Yes
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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