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VanillaSoft Reviews

VanillaSoft is a Texas-based company offering cloud-based call center software focusing on lead management and customer relationship management (CRM) solutions. Since 2005, VanillaSoft has been dedicated to making simple, smart software that increases the efficiency of your sales team. The VanillaSoft Outbound Lead Management-CRM software merges phone-based selling tools from call center software with robust lead management and customer relationship management tools to increase your productivity.

The VanillaSoft Outbound Lead Management-CRM software lets you track every lead from cradle to grave and is perfect for sales by phone. Automatic Real-Time Lead Distribution prevents leads from being lost and prioritizes them with next-best-call logic to increase call volume by 20%. The lead-routing call logic can be tailored to your sales process.

The VanillaSoft Outbound Lead Management-CRM software give you 2 flavors for auto dialing: progressive dialing and click-to-call dialing. Both dial from your current VoIP service provider for lower rates and no connection delays.

The VanillaSoft Outbound Lead Management-CRM software is completely web based, so it sets up and gets running quickly. The VanillaSoft call center software offers integrated email, a real-time dashboard, and robust web reporting. It can also set appointments and integrate with LinkedIn for social selling.

VanillaSoft reviews mention the 2010 Product of the Year Award from the Technology Marketing Corporation’s Customer Interaction Solutions magazine, which is a leading publication for call centers and related subjects. They were honored with the award for advancing call center technologies with the VanillaSoft Outbound Lead Management-CRM software.

VanillaSoft Outbound Lead Management-CRM Products

VanillaSoft Outbound Lead Management-CRM softwares comes in 3 flavors to appease your taste and price preferences.

VanillaSoft Lite

The Lite plan is $25 per user a month, or $16 with annual billing.

Features
  • 14-day free trial
  • For 1 to 5 users
  • Manage 1 project database and up to 10,000 contacts
  • Automatic Next-Best-Lead Distribution
  • Email templates

VanillaSoft Lite Plus

The Lite Plus plan is $40 per user a month, or $25 with annual billing.

Features
  • 14-day free trial
  • Includes auto dialing (progressive and preview)
  • Manage 1 project database and up to 10,000 contacts
  • Automatic Next-Best-Lead Distribution
  • Email templates

VanillaSoft Pro

The Pro plan starts at $65 per user a month, but you must call for personalized quotes.

Features
  • 30-day free trial
  • Manage multiple project databases
  • Up to 25,000 contacts per user
  • Includes auto dialing (progressive and preview)
  • Automatic Next-Best-Lead Distribution
  • Full email integration
  • Intelligent call recording
  • Appointment-setting module
  • Team-based selling
  • LinkedIn integration
  • Lead scoring

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