TinCanTalk Reviews

TinCanTalk is a residential VoIP service provider that supplies top-quality customer service over a top-quality connection. They state their terms and fees up front and try to keep things simple.

While TinCanTalk's motto is "as simple as two cans and a string," their VoIP service offers many complex and helpful features. Speed Dial 100 puts — you guessed it — up to one hundred distinct numbers at your fingertips, in only the touch of two buttons. Anonymous call reject protects you from sneaky telemarketers. And email notification ensures that you never miss a call — the notification will be waiting in your designated email account.

TinCanTalk offers several residential phone plans. Residential Basic 500 offers five hundred minutes a month, perfect for low volume residential customers. Residential Unlimited offers unlimited minutes within the United States and Canada. A VoIP Virtual Residential number ensures that family and friends in other parts of the country can always make a local call; a Residential Toll Free Number means that your family and friends can call and you can accept the charges. The ultimate plan, in expense, minutes, and featuers, is the Residential Home Office PBX: 2500 outbound minutes, free home phone service, PBX features, and two inbound numbers mean that your home office is well-equipped to grow and grow.

Users Average Rating

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Excellent Customer Service

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

We switched to Tin Can Talk in January of '08 and have been continually pleased by the customer service provided! Never have I had such care!! We sincerely believe that no other company can match Tin Can Talk.

Yes

Tin Can Talk is the BEST--switched from Vonage--hooray!!!

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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5
Average: 5 (1 vote)

After more than a year of endless problems with Vonage, I have finally found the solution to my VoIP needs.  After all was said and done, Vonage ended up charging me more than $100 a month, with TERRIBLE customer service, and poor sound quality.  But no more!
TIN CAN TALK ROCKS!!!!   Their $24.95 really is just $24.95 (plus $1.50 something-or-other charge which is fine).  Not the over $100 a month that Vonage turned into. 
Customer service picks up 24/7 on the 2nd ring and I get to talk to someone who can actually help me.  Vonage?  Don't get me started--I was on the phone with them for FOUR HOURS today just trying to cancel.  I had to tell my story to 5 different people and the Supervisor REFUSED to talk me!  And now I checked my bank statement and they charged me another month AND a $50 cancelation fee--yikes!  With Tin Can Talk, I get help on the first call, and the owner Jerry Hall will even respond quickly if I want to talk to him directly.  Try that with any other company.  Good luck.
Most importantly for me, however, is sound quality, because I live in Mexico on the beach, but all my clients are in the U.S.  With Tin Can Talk, they still think I'm in Arizona with my suit and tie on in the office, and that's the way I like it.  No more apologizing to clients because Vonage sucks.  We made a couple easy adjustments so now I can web conference and run other applications without it affecting my VoIP sound quality.  Vonage was never able to do that.
Look folks--I really did my homework on this one.  And I lost countless thousands of dollars in sales because of screw ups by Vonage.  Here is the solution:  TIN CAN TALK!!!!!!
 
 

Sound QualityCustomer ServiceLow Rates
Not Switching Over From Vonage Sooner (see www.wehatevonage.com)
Yes

TinCanTalk: Personal Customer Service

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have had this service for 6 months and it is the best.Jerry Hall the owner watches the trouble tickets.As a result I was having a problem with call forwarding and he called me, to see what was going on, as he could not get clarity out of the trouble ticket.When was the last time you had any phone provider take a personal interest in you. I am totally voip and loving every minute of it,especially when Qwest calls and says they will give me 3 months free to come back.That is a laugh and a half.TinCanTalk is a one of a kind company and as such deserves your buisness.One thing everyone who uses voip should realize is you need a router with QOS,which means it governs how your voip calls are handled in regards to how gets priority the computer or the call.That will stop all the grips about call  problems.If you are tired of high bills ,give TinCanTalk a call

Everything
None
Yes

Tin Can Talk works for me.

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My former phone provider had raised their prices $15 a month which urged me to try a VOIP service .Upon researching the net I found 10 VOIP providers that service my area. After reading the reviews on each I had a list of 4 which provided decent quality and service. Of these four, two had a fair price with the option of USA/Canada included. Tin Can Talk offered the lower price so I proceeded to order it. I had my phone number ported to Tin Can Talk. This took about 2 weeks. The PC ATA box (a simple connective device) was shipped to me by rush overnight delivery (which was nice). I followed the simple instructions. Doing the plug ins and power ons. Presto, there was a dial tone and service was up and running. Since the few days after hooking up I have had clean connections with no background hiss or crackle of any kind. And, to my surprise, Tin Can Talk offers a person internet site for the "user" to tweak his/her settings. You can block calls, change answering settings, tweak tones and ring types...and more. BTW> Since I started to type this review (past 5 minutes) ...I have had two incoming calls which sounded very clear.

Savings of over $300 per year. Very good sound quality. Helpful tech support.
I tested my internet speed after installing TCT VOIP and it looks the same. Things are going well.
Yes

Tin Can Talk (revision of previous review)

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Shortly after I hit the "submit" button to post my previous review, I did a little digging on the Tin Can Talk website, and found that there is TONS of very useful information on it, including hooking up the equipment, accessing voice mail from home, getting voice mail while away, etc.  In fact, all of the issues I had (that I complained about in my previous review) were on their website the entire time.   So, if and when you get your service from Tin Can Talk, make sure you check out the wealth of info on their website!!
 
Our service has been extremely consistent with no outages.  The call quality is usually good, occasionally static-y, but I'd guess if I spent a little time with customer service we could work this out!
 
I highly recommend Tin Can Talk.  It's saved us at least $50 a month over MCI, and the features and customer service are excellent.

Lots of info on website <img alt="" src="/modules/fckeditor/fckeditor/editor/images/smiley/msn/teeth_smile.gif" />Excellent customer service.Fantastic value!
Calls can be static-y at times.
Yes

Tin can talk is wonderful

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)

 
In my exodus from Vonage I did my homework, researched networks,  customers service reviews and weighed VoIP providers in the forum of public opinion.  TCT(short for Tin Can Talk)  was head and shoulders above the conglomerates. I ordered service online and received information on what ports needed to be opened on my router...  After I got an ATA,  I had some unusual and very rare technical issues.  The owner of the company Jerry Hall worked with me to narrow down what the issue was and helped me fix my equipment.
 
After 4 months and many calls later.. I have phone service that is reliable, at a great price and service that can not be matched.
Its a perfect blending of cutting edge tech, with  Mom & Pop service...  As long as I need a phone, I will be with Tin-can-talk

Rory Siwik
 

Service that knows who you are when you call in.Technology that is equal to the mega corporations with a small town humility to it's customers.Knowledgeable people at the helm, with a vested interest in making you happy.
Not having switched sooner
Yes

TinCanTalk: Setup is incredibly easy, managing the account on-line is also very straight forward

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)

Setup is incredibly easy, managing the account on-line is also very straight forward.  It has all the features I was looking for.  I have had it for 8 months now and have had no problems.

Easy setup and management.
None
Yes

new phone service

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am very happy with my new phone provider.  The price is great and I don't have to deal with the bad service I kept getting from Verizon.  They took care of everything for me in a very timely manner. I would recommend Tin Can to anyone.
 

Yes

TinCan Talk is a top notch service!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

TinCan Talk is a top notch service!  I've used their service for over a year now and it has been outstanding.  The customer service I receive from Jerry and Susan is some of the best I've ever received.  I'm so glad I got rid of the "singing commercial" VIOP service and chose TinCan Talk.

Ease of setup, cost, customer service, etc.
I can't think of any!
Yes

Could make some improvements

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

We've had TinCanTalk for a few weeks now, and I've been generally happy.  Our existing number was ported over about 2 weeks after we placed the order, which was much faster than the 4-6 weeks we were told.  The voip box seems light and chintzy, but maybe they're all that way.  The main complaint I had (and have) is the instruction manual on hooking the box up and how the voice mail and other features work is TERRIBLE.  First of all, it's printed in mice type, but worse, it's a very poor translation from Chinese (I'm guessing) to English.  If TinCanTalk would spend a day or two retyping the document into real English, it would be much more useful.  As it was, I had to call customer service so they could walk me through the set up--which was easy, but not if you tried to use the manual, and so they could tell me how to access voice mail.  (The code to dial voicemail was not included in the instructions). I'll need to call them again to find out how to access voicemail away from home. 
Customer service is pretty good.  I've had to use it twice, and had a few minutes of hold time both times til I got a person.  They were helpful and nice enough.  However, my request for info on how to connect the service through the phone lines never came through.
The service isn't as good as our landline was---static-y at times, kind of like talking on a cell phone, but overall we're pleased.
 

Cost, ease of setting up
Instruction manual stinks!&nbsp; Call quality not as good as regular phone service
Yes

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TinCanTalk

2005Year Founded
96%Recommend
51User Reviews
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Overall Rating

4.788
4.82
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