Telebroad Reviews

Telebroad has been involved in the VoIP industry since 2006 and serves customers across the world. As a cutting-edge method of business communication, they strive to liberate customers from the limitations often seen by typical phone systems. 

Their system is flexible and can bend any which way to fit your business' needs. Built on trust, Telebroad promises secure and stable connections, a reliable network, and 24/7 friendly support. They currently provide service to thousands of businesses across the U.S.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Telebroad was built with a mission to make business communications more flexible, reliable, and affordable. They offer PBXcellent, a 360° cloud-based communication system for business. PBXcellent frees businesses from the crippling fees, limited features, and burden often associated with traditional PBX systems. Based in Brooklyn, New York, Telebroad serves businesses from various industries, including financial establishments, healthcare facilities, legal institutions, retail, real estate, and more.

No Physical Restrictions

Telebroad considers flexibility as its edge over traditional phone solutions. PBXcellent is a software-based system, which means there are no landlines, wires, or costly equipment. Businesses only need a stable internet connection, IP phones, or their computers. This is highly beneficial for startups or small businesses that have no resources to invest in expensive phone equipment, or those that are based in different, multiple locations.

Free Setup and Low Monthly Cost

Telebroad offers the most economical communications system for business. They guarantee no hidden fees, surcharges, or costly setup fees. Customers are only charged a monthly fee, which already includes the phone service, provided software, as well as technical support and customer service. This lets businesses take advantage of the system without worrying about racking extra costs.

 
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Telebroad the best call Control platform we have ever used

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
we run a call center in Manhattan NY, the Telebroad technology helped us regain control of our call center. service and support are great !
A lot of useful features, especially the call data analytics.
None,
Yes

Exceeded expectations

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I started my business roughly 2 years ago with a standard phone system and switched to VoIP a little over a year ago. The process and integration was HASSLE FREE and the technician worked during office hours, without a hitch in the work day. The customer service from all staff members is what truly marks a difference toward small business back ends, such as mine. Telebroad has come along with us on our journey of growth, from the training team which took the time to explain so many features which are in effect on a daily basis. The call to fax, online portal and other details are so useful since a large chunk of company sales are done via phone. The Telebroad price is compatible with leading brands, but they also saved me money by advising to use less phones and more features, a smart saving technique for start ups. When wiring was needed, the technician did so with an experienced hand and attention to the minor details, so that our office decor wouldn't be damaged. Tech support members were wonderful and ever so patient. Part of the perks was the door bell intercom connection to our VoIp phones and call transferring to and from cell phones. I'm not that tech savvy, but Telebroad taught me that to run a business, it's part knowledge and a large part of choosing the right providers. I know I've made the right choice!
Attentive customer care; knowledgable tech support; experienced technicians; static free calls; great features; low price; valuable training.
Only positive feedback!
Yes

Best Customer Service ever!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
We have signed up with telebroad about 2 months ago, coming from ring central, wile ring central was OK, i needed better features which we where missing, handling 35 users with a large call volume, telebroad seemed to be the best option for dose features,(multi IVR and Queues) wile the features was the reasons we switched, it turned out that we didn't utilize our voip system with the basic features a hosted system provides, wile RC let you do everything on your own we still needed to know what we want!, so the account Architect who was assigned to us, started with understanding what we do for business so he can design the system in a way that will handle our call volume best, we where simply surprised with the analysis he came back with, like sales call priorities, auto login logout for agents, VIP groups, ones we agreed on the setup he assigned us to customer service where THEY actually setup our entire system, and we didn't tip a finger in the setup! (at RC we did had to do everything our salves , now after 2 months our sales actually incised so mush that we had to add sales people to our team, i came to understand that with the right guiding a phone system can change they way you used to do business. i will recommended anyone to go with them for their service and guidance on how to setup your PBX, in top of all the voice Quality is better then what it used to be, thank you TeleBroad,
they Designed my system better than i could imagine, they called it "PBX Architect", they added changes which incised my sales 20% due the batter call handling,
they are priced higher what we used to pay, but we get what we pay for !
Yes

Telebroad

Brooklyn , NY
United States
2006Year Founded
100%Recommend
3User Reviews
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Overall Rating

5
4.67
100%
100%
100%
100%
93%

Service Locations

  • US and Canada
VoIP app

The Skinny

Founded in 2006, Telebroad seeks to revolutionize business communications through solutions that are flexible, reliable, and cost-effective in comparison to any traditional phone service. They aim to provide businesses in the financial, healthcare, internet, mail order, legal, and other industries with communication systems that work efficiently and effectively. Their systems are built on the ideas of easy implementation, hassle-free maintenance, security, and flexibility that makes them a competitor in the VoIP space.

the rub

The Rub

For business communications, Telebroad offers a number of services and solutions. Their more popular offering is PBXcellent, a 360° Communication System that offers the best in flexibility, portability, technology, and more. Plus, Telebroad has a robust set of enterprise-grade features that will give businesses the extra edge. Beyond the basic calling features, Telebroad offers advanced features like alternate caller ID, time tracker, call filter, whisper, barge, call back, and others that make for a fully functional phone system.

Beyond their PBX solution, Telebroad also offers broadband service, SIP trunking, faxing, and more.

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Bottom Line

Telebroad includes their PBXcellent solution with an office phone system, automated call center, virtual fax, and hyper T1, on top of a number of included features for an all-inclusive communication solution. It combines phone lines and a phone system together under the Telebroad umbrella, using a secure and reliable connection that keeps you safe and connected. Plus, with this solution from Telebroad, scalability is entirely easy; there's no need to run new phone cables regardless of whether you are adding one extension or multiple extensions. All of this under one system for one low monthly price.

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Our Two Cents

Whether you are looking for a custom quote for your business or a select package, Telebroad has a solution that will work alongside your business regardless of size or industry. They bring communications together through their PBXcellent solution, which combines an office phone system, automated call center, virtual fax, and hyper T1 under one system for one monthly price. Plus, because their system is cloud-based, you are free from having to maintain and update your solution. Instead, Telebroad has a host of service representatives and ongoing support that can perform any system changes or upgrades you need. Furthermore, Telebroad no installation fee (and only minimal charges for a professional install), no fine print, and no restrictions. This transparency is something all customers can enjoy from Telebroad. 

Plan Info
Plan Name Freedom
Plan Summary This plan is designed to give you the most value for your money, where you’ll get a full PBX including all basic features to efficiently run your small to mid-size business.
Key Features
  • Full Online Call Control
  • Unlimited Calling
  • 24/7 US Support
  • Affordable
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer Per user per month
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee 5.00 per DID
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Freedom : $19.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $2.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Free with Freedom Plus plan
    Included Pages 2500
    Add'l Pages Cost 0.1
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications No
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Freedom Plus
    Plan Summary In this package we added the extras! You will get: DID's, or Direct Inward Dialing’s for each user eFax SMS and Chat Messaging CRM Integration - best for every business that relies on communication!
    Key Features
    • DID’s for each user
    • e-Faxing, Multi IVR's
    • SMS & Chat Messaging
    • Web/Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.95
    Promo Price N/A
    Price Disclaimer 3 users
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee 5.00 per DID
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Freedom Plus : $24.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Free with Freedom Plus plan
    Included Pages 2500
    Add'l Pages Cost 0.1
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Complete Freedom
    Plan Summary The plan herein triggers volume users for mass call handling, such as call centers. In addition to all the Freedom plan features, you’ll benefit from state of the art software to handle your users and calls with the greatest efficiency. Part of our feature-handling software will allow you to see what’s happening live! Get alerted of holding callers; Get daily reports of call activities; Get an analysis report of numbers/users and more!
    Key Features
    • ACD/Queue Mngmt. Panel
    • Powerful CDR Analytics
    • Web/Mobile App
    • Cloned Extension
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.95
    Promo Price N/A
    Price Disclaimer 1 user
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee 5.00 per DID
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Complete Freedom : $34.95 /mo.
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Free with Freedom Plus plan
    Included Pages 2500
    Add'l Pages Cost 0.1
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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