OnSIP is a real-time communications company that specializes in hosted VoIP solutions. The company offers its customers powerful yet simple phone solutions that come with included features and a BYOD option. Their hosted VoIP solutions give users the options to scale their phone system as needed, so that the phone system can grow with a business.
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Editorial Review
Previously known as Junction Networks, OnSIP provides real-time communication services to over 1000,000 customer accounts. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers solutions with businesses in mind. With more than 50+ phone system features, multiple configuration and integration options, and flexible payment options, OnSIP has carved its place in the VoIP industry as a trusted and innovative service provider.
Feature-Rich Phone Systems
OnSIP’s phone systems are packed with a range of features for businesses. These include basic functionalities (such as Auto Attendants, Voicemail-to-email, Groups, Find Me Anywhere, and ACD Queues) as well as advanced call center, collaboration, and admin features (such as Zendesk and Google Analytics Integration, Browser Phone App, and Intuitive Admin Portal). Plus, these features can be customized in real-time to accommodate a business’ changing needs.
Free Trial and Flexible Pricing Solutions
The best thing about OnSIP is that they make it easy for businesses to take advantage of their services through clear, simple, and flexible pricing. They offer two options: a Pay As You Go (Per Minute) Plan and an Unlimited (Per User) Plan. The Pay As You Go option is suitable for businesses that don’t make lots of calls and want to keep their costs low. The Per Seat Metered plan is great for teams with low to medium external calling, while the Per Seat Unlimited plan is best for teams with high phone usage. And if you’re not sure which plan to get, you can take OnSIP on a test drive with its 30-day free trial offer.
OnSIPs price cannot be beat.
The support guys are fantastic. If you call support today, and then again in 6 months, chances are you will work with the same tech.
The OnSIP customer portal is easy to navigate and administer. Very well done.
Let's face it, there are dozens of VOIP hosting providers and the feature sets and pricing are similar. OnSip's support and customer service are the reasons that whenever the executive team wants to explore other solutions to save a couple of bucks, I simply tell them that we're going to stick with OnSip.
OnSIP only supports compressed WAV format files as email attachments for voicemails. Such a hassle! Compressed WAV files require downloading and opening into a separate application for viewing in web-based email, android, IOS and OSX. OnSIP's response on the issue for the past two years has been that supporting other audio formats would cause bandwidth issues!? Welcome to the year 2005...
Excellent call quality,Excellent customer service, and Very friendly admin page. Cheap and reliable Onship. Allows multiple SIP ATA registrations per account which is a big plus.and i am very very happy to use because Crystal Clear sound quality Totally reliable, and Full features with easy to use and intuitive interface
I knew nothing about business phone systems, and OnSIP helped me get a phone system up and running with a webinar and their documentation. The sound quality has been great. Our bills are low and the boss is happy. I like voicemail in my email. I really have no complaints here.
I've evaluated other providers and OnSIP is always consistent in customer service and call quality. My calls to Europe are very clear and crisp. The prices are fair and the features offered are better than the competition.
so far it's ok. i don't understand the whole porting issue we are having and neither do they . recently i am experiencing delays in the call, it happens sometimes not all the time. still it's very annoying.
I switched to OnSIP from 8x8, Inc. and have been thankful that I did. The pricing is great and in addition the service and reliability have been exceptional, much better than the call quality I was experiencing with 8x8. OnSIP is much more flexible and adapt to your business needs rather than making you fit into their box of provided features. Their admin portal allows you to route calls exactly how you want them handled and their ability to work with standard industry equipment was a huge benefit to our business. In particular being able to manually program my phone to allow multiple lines for multiple business/marketing fronts was a must have. Many VOIP providers can't or wouldn't allow me to use a VOIP phone with multiple lines just as bsuinesses have used analop multi-line phones for years.
For a business that doesn't have a high call volume per extension OnSIPs pay for what you use pricing structure is the best bet for my business and many other businesses I am familiar with. Why pay on a per extension basis when what you really need is one number with multiple extensions that can talk to each other completely free! If you want to add DID numbers for each extension you can also do that for a very reasonable fee but if you have someone answering your phones or use an auto attendant why pay for numbers that are not needed.
OnSIP has a business model that works great for a lot of small business owners out there. If you are a high volume user and need unlimited calling for every extension then it may not be the best for you, but for most businesses OnSIP may be the best fit for them.
I have multiple numbers which my business advertises under for tracking purposes but have a relatively small call volume in comparison to the number of lines. OnSips pay for what you use pricing structure is the best program around for my calling needs. In addition the quality is better than my previous VOIP servcie providers.
Excellent call quality inbound and outbound. No charge outbound caller ID name support. 10 devices per extension simultaneously. I trust OnSIP more than any other provider based on their level of support, quality and ease of use.
OnSIP's two pricing plans are tailored to different business needs. With the Per Minute Plan, you only pay for a set of popular phone system features and the calls that you make. If you need to add on additional features, you simply pay for them on an a-la-carte basis. It's perfect for any small business that doesn't make many calls and wants to keep their costs low. With the Unlimited Plan, all of your standard area calls and standard features are covered by a low per person per month price.
OnSIP provides your business with a Hosted PBX and variety of scalable models, specific to the type of business you run. The Pay As You Go plan includes a basic set of popular phone system features coupled with paying for calls on a per minute basis. The Unlimited Plan offers unlimited standard area calling + unlimited quantities of the included features all for a low per person per month price. Each service can be customized by a variety of pay-as-you-go calling features, like inbound phone numbers, and additional voicemail inboxes.
When it comes to Business VoIP, OnSIP has two basic VoIP options: Pay As You Go or The Unlimited Plan. With Pay As You Go, you only pay for the features you need and the calls you make. It's perfect for any small business that doesn't make many calls and wants to keep their costs low. The Unlimited Plan option provides each seat with a oice mailbox, auto attendant, ring group, and much more at an affordable price. Both offer free on-net calling and come with an included number of features; check with each plan to see what you get. OnSIP also has Hosted VoIP and SIP Trunking solutions to help you make the most out of your IP PBX.
You can now include "OnSIP Wins 2019 Excellence in Customer Service Award presented by Business Intelligence Group” and "2017 Silver Stevie® Award in the New Product or Service of the Year - Software - Infrastructure or Platform as a Service (IaaS, PaaS) category in The 15th Annual American Business Awards.” You can also replace "Bronze Steve Award Winner 2015” with "2015 Bronze Stevie® Award for the Customer Service Team of the Year - Computer Software category at The American Business Awards Ceremony."
For Business VoIP, OnSIP gives you an affordable pricing structure with clear details as to what you're paying for up front. Their customers rave about the outstanding call quality and timely customer service.
| Plan Info | |
|---|---|
| Plan Name | OnSIP Unlimited Plan |
| Plan Summary | This plan is perfect for businesses who use their phones heavily and have high usage. Great for companies in the insurance, tax consulting, auto, staffing, transportation, and financial service industries. |
| Key Features |
|
| Notes | 5 person minimum. This Plan is available in the following countries : |
| Plan Pricing & Services1 | |
|---|---|
| Regular Price | $18.95 |
| Promo Price | N/A |
| Price Disclaimer | 5 user minimum |
| Setup Fees | Free |
| Activation Fees | Free |
| Number Porting Fee | 18.95 |
| BYOD | Yes |
| Termination Fee | Free |
| Unlimited Minutes | Yes |
| Toll Free3 | Yes |
| Faxing | No |
| Plan Pricing Tiers2 | |
|---|---|
| Month to Month (per user) |
|
| Toll Free | |
|---|---|
| Setup | N/A |
| Monthly | $2.00 /mo. |
| Included Min. | N/A |
| Add'l Min. Cost | $0.04 /min. |
| Number Availability & Details | |
|---|---|
| Area Code Selection | |
| Local Number Port | |
| Number Port | |
| Toll-Free Number | |
| Virtual Numbers | |
| Optional Features Pricing | |
|---|---|
| E911 |
|
| Desktop Integration Client |
|
| Equipment Options | |
|---|---|
| SIP/BYOD | |
| Phone Credit | |
| IP Phone Included | |
| IP Phone For Sale | |
| ATA Included | |
| ATA For Sale | |
| Plan Minutes | |
|---|---|
| Local Min. | Included |
| Add'l Local Min. Cost | N/A |
| Long Distance | Unlimited |
| Incl. Long Distance Min. | N/A |
| Add'l Long Distance Min. Cost | N/A |
| Plan Features3 | |
|---|---|
| Admin Dashboard/Portal | Yes |
| Anonymous Call Rejection | No |
| Auto Attendant | Yes |
| Barge | No |
| Business SMS | No |
| Busy Lamp Field | Yes |
| Call Analytics | Yes |
| Call Announce | No |
| Call Continuity | Yes |
| Call Forwarding | Yes |
| Call Forwarding - Advanced | No |
| Call Hold | Yes |
| Call Logs/Reports | Yes |
| Call Me Now | Yes |
| Call Monitoring | No |
| Call Notifications | Yes |
| Call Park | Yes |
| Call Pass | Yes |
| Call Queuing | No |
| Call Recording | Yes |
| Call Return | Yes |
| Call Routing | Yes |
| Call Screening | Yes |
| Call Transfer | Yes |
| Call Waiting | Yes |
| Caller ID | Yes |
| Caller ID - Dynamic | Yes |
| Caller ID Block | Yes |
| Caller ID Control | Yes |
| Click-to-call Me | Yes |
| Click-to-dial | Yes |
| Conference Bridge | No |
| Conference Calling | Yes |
| Custom Greetings | Yes |
| Custom Tagging | No |
| Desktop Integration Client | Yes |
| Dial-by-Name Directory | Yes |
| Directory Assistance (411) | Yes |
| Do Not Disturb | Yes |
| E911 | No |
| Fax to Email | No |
| Find Me/Follow Me | Yes |
| Group Paging | Yes |
| HD Video Conferencing | Yes |
| HD Voice | Yes |
| Hunt Groups | Yes |
| Interactive Voice Response | Yes |
| Local Number Portability | Yes |
| Mobile App | Yes |
| Mobile/Desktop Sync | No |
| Music on Hold | Yes |
| Redial | No |
| Ring Groups | Yes |
| Selective Call Acceptance | No |
| Selective Call Rejection | No |
| Shared Call Appearance | Yes |
| Simultaneous Ring | Yes |
| Softphone | Yes |
| Speed Dial | Yes |
| Switchboard Software | Yes |
| Telephone Numbers (DIDs) | Yes |
| Third Party Softphones | Yes |
| Unified Inbox | No |
| User Portal | Yes |
| Video Conferencing | Yes |
| Virtual Extensions | Yes |
| Virtual Fax | No |
| Visual Voicemail | Yes |
| Voicemail | Yes |
| Voicemail to Email | Yes |
| Voicemail Transcription | No |
| Whisper | No |
| Plan Info | |
|---|---|
| Plan Name | OnSIP Pay As You Go Plan |
| Plan Summary | With this plan, you only pay for features and calling as you go. No need to pay for what you don't use! It is the perfect plan for businesses that have low phone usage. On network calling is free, and both inbound and outbound calls are billed at $0.029/min. Inbound toll-free is charged at a rate of $0.039/min. With OnSIP's Pay As You Go plan, you only get a specific number of included features in the required $49.95 features minimum. Add features where needed for a monthly price. Check with the provider for specific numbers as to pricing and included features. |
| Key Features |
|
| Notes | Check with OnSIP for included features and add-on features. Free on-network calling. This Plan is available in the following countries : |
| Plan Pricing & Services1 | |
|---|---|
| Regular Price | $49.95 |
| Promo Price | N/A |
| Price Disclaimer | Price for features minimum. OnSIP requires 5 users minimum. |
| Setup Fees | Free |
| Activation Fees | Free |
| Number Porting Fee | 18.95 |
| BYOD | Yes |
| Termination Fee | Free |
| Unlimited Minutes | No |
| Toll Free3 | No |
| Faxing | No |
| Plan Pricing Tiers2 | |
|---|---|
| Month to Month (per user) |
|
| Toll Free | |
|---|---|
| Setup | N/A |
| Monthly | N/A |
| Included Min. | N/A |
| Add'l Min. Cost | N/A |
| Number Availability & Details | |
|---|---|
| Area Code Selection | |
| Local Number Port | |
| Number Port | |
| Toll-Free Number | |
| Virtual Numbers | |
| Optional Features Pricing | |
|---|---|
| E911 |
|
| Desktop Integration Client |
|
| Equipment Options | |
|---|---|
| SIP/BYOD | |
| Phone Credit | |
| IP Phone Included | |
| IP Phone For Sale | |
| ATA Included | |
| ATA For Sale | |
| Plan Minutes | |
|---|---|
| Local Min. | Included |
| Add'l Local Min. Cost | $0.030 |
| Long Distance | Included |
| Incl. Long Distance Min. | N/A |
| Add'l Long Distance Min. Cost | $0.029 |
| Plan Features3 | |
|---|---|
| Admin Dashboard/Portal | Yes |
| Anonymous Call Rejection | No |
| Auto Attendant | Yes |
| Barge | No |
| Business SMS | No |
| Busy Lamp Field | No |
| Call Analytics | No |
| Call Announce | No |
| Call Continuity | Yes |
| Call Forwarding | Yes |
| Call Forwarding - Advanced | No |
| Call Hold | Yes |
| Call Logs/Reports | Yes |
| Call Me Now | Yes |
| Call Monitoring | No |
| Call Notifications | Yes |
| Call Park | No |
| Call Pass | Yes |
| Call Queuing | No |
| Call Recording | Yes |
| Call Return | Yes |
| Call Routing | Yes |
| Call Screening | Yes |
| Call Transfer | Yes |
| Call Waiting | Yes |
| Caller ID | Yes |
| Caller ID - Dynamic | Yes |
| Caller ID Block | No |
| Caller ID Control | Yes |
| Click-to-call Me | Yes |
| Click-to-dial | Yes |
| Conference Bridge | No |
| Conference Calling | Yes |
| Custom Greetings | No |
| Custom Tagging | No |
| Desktop Integration Client | Yes |
| Dial-by-Name Directory | Yes |
| Directory Assistance (411) | Yes |
| Do Not Disturb | Yes |
| E911 | No |
| Fax to Email | No |
| Find Me/Follow Me | Yes |
| Group Paging | Yes |
| HD Video Conferencing | Yes |
| HD Voice | Yes |
| Hunt Groups | Yes |
| Interactive Voice Response | Yes |
| Local Number Portability | Yes |
| Mobile App | Yes |
| Mobile/Desktop Sync | No |
| Music on Hold | Yes |
| Redial | No |
| Ring Groups | Yes |
| Selective Call Acceptance | No |
| Selective Call Rejection | No |
| Shared Call Appearance | Yes |
| Simultaneous Ring | Yes |
| Softphone | Yes |
| Speed Dial | Yes |
| Switchboard Software | Yes |
| Telephone Numbers (DIDs) | Yes |
| Third Party Softphones | Yes |
| Unified Inbox | No |
| User Portal | Yes |
| Video Conferencing | Yes |
| Virtual Extensions | Yes |
| Virtual Fax | No |
| Visual Voicemail | Yes |
| Voicemail | Yes |
| Voicemail to Email | Yes |
| Voicemail Transcription | No |
| Whisper | No |
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