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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
NetFortris (formerly known as Fonality) is a top-rated business phone system, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris, and now the business phone service goes by the NetFortris brand. NetFortris Comm-unity is the name of the unified communications solution from NetFortris.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.
Affordable and Feature-Rich Plans
Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.
All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.
We have had the Fonality system for over a year now and have enjoyed the ease of use. Our previous phone system was unable to handle our company needs. My company has 20 offices in the state of Texas with 70 employees so we looked around at several to see who would fit us. We found Fonality fit all of our requirements. My company handles over 6000 calls a month and we record all incoming calls for quality assurance. We also use their system to keep track of all calls coming to our marketing numbers. Makes it easy for us to see what marketing is working or not working.
I have used their technical support and customer service several times in the past year without any issues. I find their people know their jobs and know the system very well. There is even a website that you can go to for help instead of calling in for technical support. I highly recommend Fonality for anyone needing a reliable, very affordable phone system.
Technical support and customer service are excellent. No call quality issues. Low cost with a lot of benefits.
Haven't found any.
Yes
Fonality: Excellent
YourITDepartment
I run a local IT service company. I recommended Fonality to my largest client, who was not only faced with a huge monthly phone bill from CenturyLink, but was faced with having to replace their 15-year-old phone system. They were looking at having to shell out $50k+ for the new system. I introduced them to Fonality, and they not only saved $50k, but dropped their monthly phone bill from ~$2,000 to $600. The employees are not geeks, but they took to the new phone system like fish to water. They have been using the system for over a month and we are getting ready to port the phone numbers over from the old system to the new Fonality system. Fonality's customer service and support has been very good, from day one. I highly recommend Fonality to any business looking for a quick, easy, and affordable phone system.
Low barrier to entry. Easy installation and setup. Intuitive user interface.
Haven't found any, yet.
Yes
Saved my business from losing money
VoipReview Staff
I went from 3 analog lines with Hawaiian Telecom that couldn't even handle call-waiting without extra fees to a flat-rate service with Fonality that has features which costs hundreds if not thousands per month from Hawaiian Telecom, AND included phones, AND "anywhere access" to my cloud interface...
I can't even begin to explain how huge this was for my business. It has saved us money because we can juggle calls that we couldn't before - and I can receive calls forwarded to my cell phone automatically with FindMe so I don't miss business.
The system has been running smoothly for over a year, and we have not had one single problem with service or support.
Super easy to setup
Great price
So many functions!
Flexibility for call routing is HUGE for my business
Yes
Set it up then leave it
chadwick
Our service has been reliable, I don't think it has ever gone out. There is a lot of call routing control, and many À la carte options which helps us keep costs down. We offer receptionist services to our customers with relatively high call volumes. Fonality's system has been perfect for us.
We did have some EXTREMELY frustrating difficulties when getting setup with Fonality, however it was very nice that I could call support at any time. I made my frustrations known to customer support and they got my issues resolved. We've recommend Fonality to others who seemed to have a better time setting up.
I've experienced a fair amount of "misunderstandings" both with sales and support. When it comes to support I've taken a "if it's not broken, don't fix it" approach. For sales, I found a reliable sales rep (Justin, extension 6436) who understands what we need and delivers it to us.
We've worked with RingCentral, Grasshopper, Phone.com, Google voice, Skype, and others. Overall, I recommend Fonality.
Reliable, low cost
Sales and support can be difficult to work with.. or maybe it's just me? See more below
Yes
Good Customer Service and Overall Satisfaction
Kevin Rooney
We were able to negotiate a great deal with Fonality on the solution we needed. It was crucial to integrate with SugarCRM, which is possible through Fonality; one of the reasons we went with a more expensive alternative to our previous provider. The phones were delivered quickly and we have distributed them between our domestic and international offices with full functionality. As a business phone solution, Fonality has not let us down and has provided the service we require for the best price we could have hoped for.
Great deal, adequate voice quality, good customer service, integrates with our CRM system, reliability is good
Cost is higher than our previous provider
Yes
New Fonality Customer - so far, so good
RTM
We are a rapidly growing startup with offices in multiple cities. After much research on various phone systems, I decided on Fonality for our business, primarily due to the recommendation we got from another of their customers. We are still a new customer, but have been pleased so far. Our salesperson was very helpful and knowledgeable, and the training session provided to our end users was a nice addition. We are a mixed Mac / PC environment, and the ability to use the HUD client on both types of computers has been very important. I would still consider us to be in the early stages of use, and we haven't gotten as deep into the Fonality system as we eventually will, but our early results have been very positive, and this is a service I would recommend to any company interested in a VOIP solution.
HUD and mobile app are both very cool. We love having our offices in different states tied to the same system. Easy to customize our call menu.
None yet
Yes
Great Service!
kristinepassons
Fonality has been great for my office needs. It is reliable and the sound quality is amazing. The few incidents where I have needed assistance, the customer service has been helpful and quick. I would recommend Fonality to anyone looking for affordable and reliable phone service
Yes
Stable and trustworthy Telephony system for Call Centers
hiroshiba
We have over 100 Fonality trixbox pro customers in Japan and they are all satisfied with the stability and good features of trixbox Pro system. They also choose Fonality trixbox Pro system because of the reasonable pricing. Fonality support is quick and very kind. We always appreciate their good support.
Fonality Trixbox Pro system is very stable and has variety of features needed for Call Centers in Japan. We strongly recommend Fonality
Trixbox Pro to Call Centers in Japan which especially requires high security policy and BCP.
Yes
Fonality user for over six years. Recently went real bad
TC
Fonality user for over 6 years, initially on their hybrid system where we hosted a server, made changes to their server which in turn pushed those changes back to our server in house. Never had any issues. Customer service was great and was all here in the US. About eight months ago switched to their hosted service. From day one it has been a complete nightmare. Nothing but constant dropped calls, users showing on the phone in the queue when they weren't, complete system shutdowns and customers stuck in the queue with no phones ringing. You call their customer service (now in the Philippines) and get no where. They constantly go back to the router and try to blame your router or your connection. Guess what? I had TWO Fonality server accounts in THREE different locations and tried THREE different routers. ALL experienced the same crappy, second rate service.
We are so discouraged, so disappointed that I can't even explain how bad this is. I run my company and I have spent hours upon hours dealing with this. I threatened to cancel and they can care less. If you run a business I would advise you stay far clear of this system, it's a mess. We are in the process of trying a new hosted PBX system. Hopefully this one will work out.
None
Constant dropped calls, system down, queue calls that go nowhere and much more.
No
Fonality are the Worst
martinvarley
Fonality are basically a marketing business that sell you on a dream of hassle free service and great features, they then take your money, ship you a box of stuff and its good luck from there.
We are an IT company so were happy that we had the resources on staff to self manage the server and configuration going forward, the challenge we have is that the server (they sold us) crashes, software hangs and when you call support, all they say is "try a reboot"
Now that might work if we did not pride ourselves on our customer support times, but taking the server down every few hours for 5 minutes at a time is clearly impossible to do.
One amusing anecdote is that while I am holding right now and have been for the last 27 minutes I finally got through to their office to be told that they can't transfer me to support as they are having trouble with their phone system...unbelieveable.
Last week, we ordered additional phones, they charged my company credit card and never delivered them because "we can't configure them as your server is down"
Please save yourself from misery and do what I will now do and go for a real company as Fonality are a disgrace.
Good service right up until the point that they had our money.
Service, relaibility, response times and customer care do not exist in any way shape or form.
When it comes to business phone systems, NetFortris has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, NetFortris provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.
The Rub
NetFortris is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:
The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.
The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.
The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.
All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.
Bottom Line
For top-rated and award-winning business phone service (and additional communication services), NetFortris has the solutions businesses need. For their business phone systems, NetFortris ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.
NetFortris also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.
Our Two Cents
When it comes to business phone systems, NetFortris delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.
The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
Unlimited Calls
Auto Attendant
24/7 Customer Support
Unlimited Basic Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $14.99 /mo.
Toll Free
Setup
N/A
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
No
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
Yes
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Professional
Plan Summary
All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
Key Features
Unlimited Calls
HUD UC Software
On-Demand Recording
24/7 Customer Support
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Ultimate
Plan Summary
All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
Key Features
Voicemail Transcription
24/7 Customer Support
Unlimited Calls
Advanced Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$34.99
Promo Price
N/A
Price Disclaimer
Per user, per month
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $34.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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