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Improcom Reviews

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-paced, fluid technological environment of today, and tries to make the technological evolution as easy as possible

Improcom has two basic Business VoIP solutions: Hosted PBX and an onsite PBX with a SIP trunking service. Improcom’s IP-PBX gives you the hardware to run your own PBX and the hosted IP-PBX has a wide variety of VoIP features. Improcom service includes local number portability in the US, Canada, and over 60 other countries, as well as toll free numbers, virtual faxing, and more/

While Improcom offers a variety of scalable plans, including full VoIP conversions, the real bargain is with their SIP Solution. Without an expensive investment in IP phones, you can get VoIP quality and reduced prices, plus unlimited nationwide calling and low international rates. It’s perfect for a gradual transition to VoIP.

Improcom offers customers the best hardware and software available on the market, and offers excellent customer support with highly trained agents and certified engineers. Support is available 24 hours a day, 365 days a year. This also means that Improcom can guarantee a high level of performance in a fully redundant network with excellent stability and voice quality.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Unhappy Clients

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)

The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.

Struggling to find any
Customer service, old phones
No

Improcom is the World class VOIP provider

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

Great features, perfect sound quality, right price and top of the line equipment
None
Yes

Improcom to the Rescue!!

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll.
I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.

Sign up process is fast, all people in the tech support are fast and knowledgeable. Stable service for the good price.
Non
Yes

Improcom review--Great Service!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This provider is absolutely amazing! Every time I have an issue, they are very helpful and resolve it immediately. They have the latest and greatest features for my phones and is all made available for a great price! I recommend this provider to anyone interested.

Yes

Great Service from Improcom!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This provider is absolutely amazing! Every time I have an issue, they are very helpful and resolve it immediately. They have the latest and greatest features for my phones and is all made available for a great price! I recommend this provider to anyone interested.

Yes

Review of Improcom

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Overall the service is great and the people who work there are fantastic. I have clear service even with international calls and their rates are some of the best on the market.

One of the Pros that I really liked regarding the company is it's ability to always help. The around the clock customer service along with the knowledge that the engineers have really helps me solve any issues I could possibly have.
Yes

Improcom Customer Service

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

Vadim and his crew are first class. They've helped us set up multiple location stations and are always ready with solid answers when needed.

Very friendly, efficient and prompt customer service. Always available and always have a solution when I call.
Don't much care for Cisco 7912 IP phone. Its features do not comport with traditional phones and it's therefore sometimes challenging to do simple tasks.
Yes

Awesome Telecom

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My family and I have been with this company for years and year after year they seem to out do themselves. Being that I am in school for engineering, it is great to see that their engineering staff is extremely knowledgable and their personal are extremely personable. The products and rates that they distribute are always up to date and very competitive. I truly do recommend Improcom to any and everyone who is interested in strictly the best telephony software regardless of their location.

Improcom has great customer service, great rates and their products are always up tp date. They are also availiable round the clock
N/A
Yes

VoIP provider

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

As the director of a health care consulting company, we had to go through two other VoIP provider before being introduced to IMPROCOM. We were relieved to find 1 professionals in telecommunications who understood how to address every issue we faced. They helped us with global solutions, engineered the most optimal system of VoIP for our company's significant distant conferencing requirements. The price they gave us upfront was the actual end cost without any hidden loop holes, they were very direct, honest and trustworthy. The service has been excellent, without experiencing any interruptions or downtime. IMPROCOM is diligent in making any rapid changes we need in reassigning extensions, moving our employees or setting up new conferencing strategies. IMPROCOM is a role model for VoIP providers.

Yes

RELIABLE & GREAT

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Great services; easy to use handsets. Many options that help my business run smoothly. Customer service is extremely reliable. Technical support is always available and very knowledgeable.

-Great options that come with the Cisco phones-Fast technical support-Friendly customer service-Reliable
Yes

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Improcom

1996Year Founded
95%Recommend
22User Reviews
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Overall Rating

4.7365
4.64
97%
96%
96%
96%
92%

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