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NetFortris Reviews

NetFortris (formerly known as Fonality) is a top-rated business phone system, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris, and now the business phone service goes by the NetFortris brand. NetFortris Comm-unity is the name of the unified communications solution from NetFortris.

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Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.

Affordable and Feature-Rich Plans

Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.

All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.

 
Write your own review

Terrible customer service, overpriced for features needed for tiny office

user_review
2
Average: 2 (1 vote)
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Average: 3 (1 vote)
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I joined a small office that had this phone service. It was fine until NetFortris took over and then everything went downhill. Customer service is incredibly slow. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). After weeks, they finally admitted there was a component issue. We couldn't send or receive faxes for over a month. We are currently trying to cancel. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. For a small business, we don't have a tech person who can spend time routing and figuring out their system. We moved to Ooma and it was super simple to set up in a fraction of the time. We are also paying less than half what we had been.

none that I've seen
more expensive than competitors, poor/slow customer service, system is complicated
No

Fonality is not the kind of phone provider you want to hire

user_review
1
Average: 1 (1 vote)
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Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them. The primary reason I cancelled my service with Fonality/Netfortis was cost. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. If I did not want to do that work, then they would give me a minimal price reduction but lock me into a long-term contract. I found both of these options unsatisfactory. I did the research they suggested, found a different service provider with more features than Fonality/Netfortis and at a significantly lower cost. I then switched my service to this provider and have been happy. Overall, I am not happy with my service with Fonality/Netfortis and I will not recommend them to anyone.

None that I can think ever, they make everything harder then it needs to be.
The price the service customer service is awful and they do not care about your problem they do not respect your time they are not helpful They will deny most of your requests
No

Absolutely terrible! I need a lawyer to get out of a 12 month contract I signed 5 years ago

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Absolutely terrible customer service. I have been trying to cancel my 12 month contract that came with free equipment for 20 months. The customer service has been misinforming my staff, saying we signed a five year contract. We have been using another provider for 20 months and are unable to cancel. Terrible service! It wasn't until I pulled up my contract that they agreed to cancel. After agreeing to cancel they have once again billed me saying that the contract cannot be cancelled because I have to send the old equipment back. Now I have to pay for that.

none
scam
No

Don't use them!

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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1
Average: 1 (1 vote)

I had them for two years and cancelled prior to my renewal for service issues and features I could get with a new provider that they didn't offer and they claimed I didn't cancel with more than a 30 days notice and they sued me for $11,000 for the next year's serivce.

basic service.
horrible customer service.
No

So glad we switched carriers and regret not switching sooner

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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1
Average: 1 (1 vote)

I was with this company for years. Because at the time VOIP phone carriers did not have the best reputation overall, I never bothered to shop until an unethical behavior surfaced. During a phone call with one of their reps, he identified for me that I was being charged for a phone that I never ordered or received for about 2-3 years. Their invoices are not the easiest to read anymore since it has a bunch of model and ID numbers etc.... Once I addresses this concern, which I was convinced that it would be refunded since I never ordered this phone and company errors occur all of the time, they decided to throw at me the 30 day terms and conditions story. That should apply for those who ordered a phone, but not when phones are added to an account without knowing. The monthly amount for that phone was not much, but adding it for the time period it was over 200 dollars. This issue was escalated and still they would not budge to work or retain my business. Everyone agreed with me that I wanted a refund, but they said that a phone was mailed out. Once I inquired of who was the signer, it was not even someone from my office. Who knows if they added this phone to my account but requested by another customer of theirs. Even with all of that proof, nothing was done. Then I reached out to the Facebook chat and a lady by the name of Keisha (Director of Marketing) responded that my concern would be shared with the CEO of the company. How they wanted to help me resolve my issue. After I provided her my e-mail address to begin that process 2 weeks went by and nothing ever happened. I reached out again to her and she apologized for no one to contact me etc..., but again no solution to retain. I have returned all the phones and my account is paid up-to-date, I keep e-mailing the RMA department with a request to update me on the next steps to close my account. No responses!! I just left their manager a message and hopefully she will end this nightmare for me. Clients can leave companies and return in the future, but this client will never return and will make sure that I will never refer any new prospects to this company again. Not sure what the story was with Fonality changing to NetFortris, but Netfortris has been worse. I am thrilled with my new carrier and always address all of my questions. Good luck ever signing up with this company.

NONE
Too many too list now
No

Fonality - 0 star review

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1
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1
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1
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This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!

None
Service, technology, customer service, mobile technology, ease of use.
No

Fonality poor service and shady contracts

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1
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These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.

None
Poor quality Poor customer service Customer unfriendly contracts
No

Love surprising our customers! - Fonality

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I love to surprise a customer greeting them by name when they call. Even when they know it is a caller id type thing they do feel special and singled out. When I can look over their account and refresh myself with their account details it makes all the difference when speaking to them. That personalized service is a great tool to create a long lasting business relationship.

The ability to identify a customer immediately when they call, and pull up their account information is invaluable. It saves time for all involved
Occasional echoing is unpleasant
Yes

Not a viable system for business use - Fonality

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1
Average: 1 (1 vote)
1
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3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

On paper the system looked good which is why we signed up. However, we found Fonality extremely unreliable with call quality and the use of the software. On a normal day we had dropped calls and poor sound quality. We frequently couldn't log into the HUD. We spent over 3 hours on the phone on a number of occasions trying to resolve, what seemed basic problems, with no success. After canceling the service the company continued to charge our credit card. Extremely poor experience with this company.

In principle the functionality the system offers is very good.
The system is extremely unreliable and frequently doesn't work. Customer service has wait times of over 25 minutes and isn't often able to assist Not a viable option for a business environment
No

Almost 4 years - Fonality

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

In the time that we have had Fonality, it has been very reliable. There has been a few instances where it has been inaccessible, but support was quick to fix it. Dealing with support has been OK. I am not a fan of non-US based tech support. I think we need to create as many jobs as possible in the US. That being said, at least they are usually quick at resolving issues.
One persistent issue with our HUD not launching on a specific ISP had to be resolved by me. We had to use an alternate DNS server. Other than that, the HUD has been great for maintaining a view of our queues.
Outages are rare and audio quality has been good. The flexibility of using a desk phone, your cell, or a soft phone has been a plus. No onsite hardware to maintain our VOIP is another benefit.

Calls are clear. The HUD make management a snap. Web based access for setting up queues. No hardware to maintain.
Foreign support.
Yes

Pages

NetFortris

Plano , TX
United States
2004Year Founded
56%Recommend
58User Reviews
Get Quote

Overall Rating

3.4795
3.62
75%
65%
73%
63%
72%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

When it comes to business phone systems, NetFortris has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, NetFortris provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.

 

the rub

The Rub

NetFortris is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:

The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.

The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.

The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.

All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.

bottom line image

Bottom Line

For top-rated and award-winning business phone service (and additional communication services), NetFortris has the solutions businesses need. For their business phone systems, NetFortris ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.

NetFortris also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.

comment image

Our Two Cents

When it comes to business phone systems, NetFortris delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.

Plan Info
Plan Name Essentials
Plan Summary The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
  • Unlimited Calls
  • Auto Attendant
  • 24/7 Customer Support
  • Unlimited Basic Queues
Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $19.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $14.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Professional
    Plan Summary All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
    Key Features
    • Unlimited Calls
    • HUD UC Software
    • On-Demand Recording
    • 24/7 Customer Support
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $19.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ultimate
    Plan Summary All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
    Key Features
    • Voicemail Transcription
    • 24/7 Customer Support
    • Unlimited Calls
    • Advanced Queues
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.99
    Promo Price N/A
    Price Disclaimer Per user, per month
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $34.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $29.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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