I have MJ GO, though I suspect I could have hung on to MJ-Plus-2012 which I'd
used for 2 years along with DSL, until 2017 when I switched to Optimum Cable,
at which time I decided to switch to GO along with Cable. Frankly,
MJ-Plus-2012 may have been just as good if not better than GO. (Not that I'm
a tech expert, but still..)
...Note I'm rating this 4 stars to balance the 1 star reviews, because both
myself and many others need MJ for budget reasons.
That said, here are the drawbacks:
(1) The MJ adapter is BAD. Everyone agrees on that. Unfortunately, if you
wish to keep several spares handy, it's getting harder and harder to find
affordable good-quality single-USB adapters these days.
(2) Customer support is WORSE THAN BAD. For example, a chat agent had
erroneously removed my MJ phone number from the Account dropdown during a
Remote session when attempting to scout out issues. That entailed hours of
hassle with a subsequent chat-agent, and agonizing whether it would indeed
get successfully reinstated. Somewhat like roulette. Yet another chat-agent
set my router wrong, which I suspected, and therefore I asked the next agent
to check it out. Sure enough, my suspcions had proved correct, as confirmed
by the latter agent. ALWAYS be vigilant with them, because after countless
hours I endured with zillions of their agents, i've found maybe one-percent
to be somewhat knowledgeable. And that goes even for one of the agents
empowered to make outbound calls! Though granted, one or two of them was
pretty smart, and likewise re: the Level-3 agents.
Today, yet another MJ agent (a senior one whom i asked to be summoned) was
horrific. As usual, it dragged out HOURS. She couldn't offer clear basic
instructions for a basic procedure (setting up prepaid international) wherein
all the textboxes and info are VERY unclear. I kept requesting she type the
precise steps I need to do. I even gave her MY OWN EXAMPLES of how to convey
clear instructions. But despite my efforts, she responded with generalities,
as a three-year old might do. So there's practically no diff. between junior
or senior agents!!! For example, when I asked "do i need to click the button
near my name & ship-address even though Prepaid-minutes aren't being shipped
to me" she responded "please click the button near your name it bill bring
you the billing info". That was NOT true. All it did was color-in the button!
A mature person would have actually answered to the point, as well as
providing an ACCURATE response as follows: Click the button which says
CONTINUE-TO-BILLING-INFO. But that's only a drop in the bucket. You need to
see their moronic interface. You also needed to be here to understand the
DRAGGED-OUT-WAIT-TIMES until the NonSupport agents get around to responding
to nearly EVERYTHING.
Whichever careless creature(s) are responsible for programming their entire
procedure and designing their web pages ought to be prosecuted by all of us
for our premature white hair. Literally.
(3) I need to occasionally reset the device by unplugging it - due to
disconnects coupled with error messages such as "Error 23". Thus, the GO
model is no different than MJ-Plus-2012 in that respect, despite their
touting GO as the most superior of all. (more like marketing hype) The
error-message happened today when my computer was on, so maybe it's less
likely to happen when my computer is turned off.
(4) Will not operate with Linux, or so i'm told.
(5) Inaccurate instructions - such as stating that it will work with a
splitter. That was NOT the case with me.
(6) yet more inaccurate instructions - by not advising people (and the MJ
chat-agents) that with DSL, you don't need an "official" router, but rather
you can use a simple cheap Switch which can be programmed by your ISP as a
router a/k/a "gateway"
(7) MJ chat-agents never told to advise people that when switching from DSL
to Cable (or from one ISP to another??) you need to make sure that your DSL
line is totally disconnected at point of entry. Otherwise, there will be
interference, and incoming phone calls will not work properly if at all.
(8) For those EMF-sensitives who prefer wired-phones:
The MJ chat-agents fail to advise people that YOU CAN OFTEN have up to THREE
house phones connected to the MJ line.
Here's how I did it:
I have three 1980s phones, each with a REN value of 1.0.
I turned my bedroom ringer OFF.
The kitchen ringer is OFF too.
The computer-room ringer is HIGH.
By doing these steps, it enabled my answering machine recording to kick in
after 5 rings, instead of after many rings (or not kicking in at all).
I also UNPLUG my fax-phone except when I need to use it.