magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Sort of Okay - MagicJack

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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
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Average: 3 (1 vote)
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2
Average: 2 (1 vote)
My guess is that my Magic Jack Plus is non-functional. Power supply is apparently dead and it looks like it took the Magic Jack with it. Lights up and the computer recognizes something is there when plugged into the USB port but no software opens and it will not connect a phone. Tried to find troubleshooting information on their site but there is none. At least nothing helpful. Decided to order a new one. Tried twice. No idea if none, one, or two are ordered. There has been no confirmation email sent. I would just go out and buy another but then maybe I will have three. What a sucky company. You may buy one and be fairly content considering the price. I was. Now? Not so much. Oh yeah, if you like to talk, the Magic Jack service will hang up at 1 hour without warning. Does not affect incoming calls and Magic Jack customer service will not admit this.
Cheap
Zero customer service. Poor, poor, poor web site. Hangs up phone calls at or past one hour.
No

Magic Jack service no longer recommended

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
Magic Jack is very inexpensive and worked well when I first bought it in 2010. Over the years it has gotten worse to the point that it does down once/day for me now. I don't recommend it. Also, their customer service is lousy!
Inexpensive
Lousy reliability and customer service
No

MagicJack Plus -- never worked properly

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Average: 1 (1 vote)
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My original [and only] magicjack plus device was faulty upon receipt. The ports did not hold connections and therefore the cables were never well seated. I made multiple calls to MagicJack customer service, only to be told I would have to pay for a new device. So I bundled the whole thing in a ball of tape. Over the last few years, the device intermittently did not work and became unreliable. Last week I was no longer able to receive incoming calls [although the calls did go into the MagicJack voice mail box] and despite the fact there was no dial tone, I was able to complete outgoing calls as long as they did not require using the touch pad on the phone. I contacted support again and was told they would 'check into it' soon. When asked to define 'soon' I was told to be patient as I would be receiving an email in 24 to 48 hours -- that was 3 days ago and I have yet to received an email. Today the magicjack quit working entirely. Lucky for me, last week I contacted another VOIP carrier and will be transferring my telephone number to a dependable service. Unfortunately, MagicJack has refused to release the port to the new carrier [so I can keep my phone number]. After a chat with MJ customer service regarding this issue, I was again told to be patient and they would 'look into it' in a couple of days. That chat too, took place several days ago and according to my new service carrier the port has still not been released. I can only state that you do get what you pay for. Before you buy into this service, ask yourself if the aggravation is worth the price.
it was cheap
it was cheap -- literally the device itself is substandard. The people in MJ customer service are polite but vague and their technical support team appears to be undertrained or not trained.
No

Works great and unbeatable price - Magicjack

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 4 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Works better than Vonage and it the price is much cheaper 100 for the magicjack and it includes 5 years of service. Unbeatable price, I like the magic jack phone app. I never have any problems with the quality. Works perfect. I also transferred my old Vonage number to my magicjack and have that forward to my cell. Before Vonage I had that number with ATT. I had the number since 1995 so I did not want to lose it. Customer service is like any other company. If I have questions I chat with them on the website. They are fast and reliable.
Works perfect and no other company can beat that price.
No Cons, MagicJack and their app works perfect.
Yes

TERRIBLE FROM START TO FINISH

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Average: 1 (1 vote)
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Terrible choice. Regret ever getting involved with these people. MagicJack was a technical headache from the beginning, never properly worked. Customer service is very poor, don't know their products and make refunds a total nightmare. Technical service only accepts live chat NO PHONE CALLS .... even though they are a phone company. $60 wasted. If you're ready to throw money away or deal with huge headaches give them a try, otherwise move on!!
None.
Terrible customer service, difficult refunds, technical issues, etc.
No

Works for me

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 2 (1 vote)
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Average: 4 (1 vote)
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Average: 5 (1 vote)
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Average: 4 (1 vote)
This service is very dependent on your internet service. I have FIOS and I rarely have problems with MagicJack calls. Sometimes, after 20+ mins of talk, it will drop the call. I have noticed that sometimes sending a fax thru MagicJack doesn't work very well. I've not had to contact service since I initially got the device 3 years ago. No problems with the hardware or the service. I recommend.
Cheap, easy to set up.
Sending a fax doesn't always work
Yes

Tried for a year and conclude MJ is not worth it.

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Average: 1 (1 vote)
5
Average: 5 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)
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It sounds like a great deal and maybe for some it it. But for me it has be very frustrating. I have tried for a year to get consistent service to work and it has let me down over and over. Sometimes it works fine as intended and at other times it simply won't work. Often a call can come in but I can not call out... at times when I really need it to work it has stopped working all together. Yes, it's a great price but only on the days it decides to actually work. The rest of the time it is a total piece of crap. It would be interesting to read my blood pressure on those non-working days...LOL. I am definitely starting my search for an alternative.... which will not be some overpriced BS like AT&T. Maybe someday MJ will be a great value but presently it may give me a stroke or heart attack; and that is not a good value.
Cheap.
Inconsistent functionality.
No

Would not deal with Magic Jack again if they PAID ME TO DO IT!

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1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
An absolutely rubbish company. Try and dial any of their customer service numbers - THEY DON"T WORK! So your only choice is live chat - and they'll just close the chat on you to get you gone. Took 3 weeks of contacting customer service to get my number out of their hands so I could transfer it to another provider.
Run - RUN AWAY
AWFULL
No

MajicJack - unscrupulous company

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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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I have used MajicJack for over 5 years and love it. However when you call them (844)866-2442) the customer support staff have horrendous english and are very hard to understand. They tell me that Jan 2, 2015 an email was sent to all subscribers informing them of a new fee that they will be charging. It is for a "phone number service". I was told to read the subscriber agreement. I asked for a copy of this email and was informed that one could not be provided. No where in the document does it tell you about this new "fee". My subscription is good until August 2023, but i need to renew the number each year for $10., and now have to pay $110 for a "phone number service". Given they are sneaky bastards, I am pissed off and thinking about throwing it away..
sneaky
terrible customer service
No

I've had magic jack for over 6 years

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4
Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 3 (1 vote)
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Average: 3 (1 vote)
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Average: 3 (1 vote)
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Average: 4 (1 vote)
With so many negative reviews, I thought I'd write a fair one. I have had magic jack service for over 6 years, I initially took the plunge because my brother had the service and was happy with it. Magic Jack is only going to be as good as your internet service. I have high-speed, reliable internet through Atlantic Broadband and I have great phone service with Magic Jack. It is not perfect, it does take 1-2 seconds to connect (so don't say "hello" to fast or the other person won't hear you). I would say that about 2-3% of the calls have static for no known reason (hang up and call back and it's usually fine). I really wish I could block specific numbers on Magic Jack, but it is not an available feature. The call forwarding does work really well though. My service is always reliable (until the devices start to go bad- see below). My biggest complaint about Magic Jack is that the devices never last more than 2 years. I purchased my 3rd device (Magic Jack Express) last year. My first two devices started overheating and dropping calls after about 2 years. You need to count that into the overall cost of using Magic Jack. I don't use many of the features available, I just use it as a house phone and occasionally forward calls to my cell phone. Overall I am satisfied with Magic Jack for the price, I wouldn't have kept it for 6 years if I wasn't satisfied!
Cost, reliability of service, call-forwarding
Devices quit working after 2 years, no call blocking feature.
Yes

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magicJack

2002Year Founded
29%Recommend
194User Reviews
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Overall Rating

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50%
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The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

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